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Receptionist Resume Example

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RECEPTIONIST
Summary

Goal-driven Receptionist with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation.

Skills
  • Office equipment operations
  • Meticulous and organized
  • Multi-line telephone skills
  • Recordkeeping and bookkeeping
Experience
Pike Internal Medicine | Troy, ALReceptionist07/2018 - Current
  • Answered and directed incoming calls using multi-line telephone system.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Scheduled meetings with salespeople and clients, emailed customers and placed outbound calls as needed.
  • Took accurate messages for staff and management to facilitate open and speedy communication.
  • Prepared, compiled and filed documents as well as reports presented to various parties.
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
Rite Aid | Luverne, ALPharmacy Technician07/2012 - 07/2018
  • Prepared medication labels with item name and quantity.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Compiled customer demographic, allergy and medical history background.
  • Created new customer profiles and updated information in pharmacy computer systems.
  • Entered and processed prescriptions into internal system with accuracy to avoid filling delays.
  • Entered and processed patient prescriptions in company system.
  • Calculated dosages carefully and prepared prescription labels, promoting accuracy in medication administration.
  • Entered orders into system and filled medication orders.
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
  • Restocked shelves and prepared expired drugs for return.
  • Ordered medicines daily to comply with demands and needs.
  • Placed orders for out of stock medications, enabling patients to receive prescriptions on time.
  • Verified prescriptions by contacting physicians' offices and receiving approval.
  • Answered patient questions regarding medication.
  • Communicated extensively with patients to provide assistance, support and instructions.
  • Maintained lines of communication with patients, providing instructions and general support.
  • Retrieved voicemails to better assist customers.
  • Efficiently responded voicemails to promote assistance and service to customers.
  • Dispensed medications to patients in accordance with pharmacist orders.
  • Verified insurance benefits to refill medications and upheld fantastic customer service standards.
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Efficiently processed cash register transactions for new and refilled prescription orders.
  • Prepared and submitted claims to insurance companies for payment.
  • Communicated with insurance companies for billing purposes.
Cvs Pharmacy Inc. | Greenville, ALPharmacy Technician04/2010 - 07/2012
  • Prepared medication labels with item name and quantity.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Compiled customer demographic, allergy and medical history background.
  • Created new customer profiles and updated information in pharmacy computer systems.
  • Entered and processed prescriptions into internal system with accuracy to avoid filling delays.
  • Entered and processed patient prescriptions in company system.
  • Calculated dosages carefully and prepared prescription labels, promoting accuracy in medication administration.
  • Entered orders into system and filled medication orders.
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
  • Restocked shelves and prepared expired drugs for return.
  • Managed medication stocks, including conducting counts, labeling products and maintaining controls.
  • Ordered medicines daily to comply with demands and needs.
  • Placed orders for out of stock medications, enabling patients to receive prescriptions on time.
  • Established and updated patient profiles, including lists of medications and insurance details.
  • Verified prescriptions by contacting physicians' offices and receiving approval.
  • Retrieved voicemails to better assist customers.
  • Verified insurance benefits to refill medications and upheld fantastic customer service standards.
  • Filled and processed prescriptions, delivering prompt and efficient patient care.
  • Efficiently processed cash register transactions for new and refilled prescription orders.
  • Prepared and submitted claims to insurance companies for payment.
  • Communicated with insurance companies for billing purposes.
Health Information Designs LLC | Auburn, ALData Entry Clerk08/2010 - 01/2011
  • Identified and corrected data entry errors to prevent duplication across systems.
  • Obtained scanned records and uploaded into company databases.
  • Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
  • Proofread documents, editing materials to correct grammar and spelling mistakes.
  • Answered incoming phone calls and directed callers to appropriate departments and personnel.
  • Transferred written information into databases to maintain consistent, accurate client records and project details.
Education and Training
Lurleen B Wallace Community College | Andalusia, ALAssociate of Science in NursingExpected in 05/2022
Lurleen B Wallace Community College | Andalusia, ALAssociate of Science in Medical Office Administration12/2018
Lurleen B Wallace Community College | Andalusia, ALAssociate of Science in General Studies05/2009
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Resume Overview

Companies Worked For:

  • Pike Internal Medicine
  • Rite Aid
  • Cvs Pharmacy Inc.
  • Health Information Designs LLC

School Attended

  • Lurleen B Wallace Community College

Job Titles Held:

  • Receptionist
  • Pharmacy Technician
  • Data Entry Clerk

Degrees

  • Associate of Science in Nursing
    Associate of Science in Medical Office Administration
    Associate of Science in General Studies

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