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Receptionist Resume Example

Resume Score: 80%

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RECEPTIONIST
Summary

Attentive supervisor with 10 years of experience guiding top-quality talent. Qualified in managing staff by continually assessing sales performance, maintaining accountability and overseeing inventory management. Consistently foster superior customer service standards by coaching team members to effectively address customer concerns and communicate with tact and diplomacy.

Dedicated and hardworking manager able to lead and motivate retail workers to provide exceptional service every time. Knowledgeable about all aspects of store operations.

Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.

Goal-driven Receptionist with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation.

Attentive Receptionist with 8 + years organizing documents, providing administrative support to staff members, arranging appointments and maintaining office calendars. Organized professional with expertise in telephone communication and cold-calling potential clients.

Cheerful Receptionist with 2 + years of experience tackling wide range of clerical office duties with focus on customer service. Detail-oriented and accurate when entering clients information. Capable of helping customers with routine and challenging needs while remaining professional.

Skills
  • Driving business growth
  • Efficient and accurate
  • Organization and efficiency
  • Flexible
  • Multitasking and prioritization
  • Scheduling
  • Multitasking ability
Experience
03/2019 - Current
Ford - Holyoke, MAReceptionist
  • Provided administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Provided clerical support to all team members to improve office efficiency and enhance productivity.
  • Provided information to callers and drafted office emails.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
  • Welcomed visitors upon entrance, answered inquires and directed questions or appointments to appropriate personnel.
  • Coordinated daily and weekly schedules and monthly calendar obligations for The Sales team.
  • Scheduled appointments based on availability and established load parameters.
  • Organized and updated daily/weekly schedules as well as monthly calendar obligations for various levels of management and staff.
  • Answered and directed incoming calls using multi-line telephone system.
06/2016 - 04/2019
Northeast Arc. - Danvers , MAPCA
  • Helped clients maintain daily living standards by assisting with personal hygiene needs.
  • Recorded client status progress and challenges in logbooks and reports.
  • Cleaned, bathed, feed, accompanied to medical appointments, Planned and made meal.
  • Laundered clothing and bedding and changed linens several times per week to prevent spread of infection.
  • Directed patients in simple prescribed exercises, including passive and active ROM to maintain musculoskeletal functions and increase strength.
  • Took and recorded patient temperature, pulse, respiration and blood pressure to monitor health statistics.
  • Provided ongoing compassionate patient care for each client.
09/2015 - 11/2016
Old Navy - Holyoke, MAMerchandise Manager
  • Helped increased sales by targeting merchandise plans and stocking of desirable inventory.
  • Assessed purchasing needs and reviewed in-store sales and inventory levels.
  • Placed prices and descriptive signage to enhance displays and promote items.
  • Consulted with management and advertising teams to plan optimal promotions.
  • Updated seasonal displays such as windows and mannequins to highlight current product lines.
  • Planned and executed in-store promotional events to increase customer engagement and salesrevenues.
  • Organized appealing and engaging displays to capture customer interest and drive revenue growth.
05/2012 - 10/2015
Express - Natick, MACustomer Sales Lead
  • Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
  • Collaborated with internal personnel and clientele to improve store operations and address concerns quickly.
  • Taught staff how to handle difficult situations with calm and professionalism.
  • Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
  • Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies.
  • Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
  • Collaborated with all company departments to ensure cohesive branding and strategic product placement.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
Education and Training
05/2006
Framingham High SchoolFramingham, MAHigh School Diploma
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Ford
  • Northeast Arc.
  • Old Navy
  • Express

School Attended

  • Framingham High School

Job Titles Held:

  • Receptionist
  • PCA
  • Merchandise Manager
  • Customer Sales Lead

Degrees

  • High School Diploma

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