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Receptionist Resume Example

Resume Score: 80%

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RECEPTIONIST
Summary

Knowledgeable and professional Receptionist skilled in administrative support and customer service. Bringing 1 years of experience managing fast-paced, front desk operations. Strong planning, problem solving and communication skills. Attentive Receptionist with 1 years organizing documents, providing administrative support to staff members. Skilled at arranging appointments and maintaining office calendars. Organized professional with expertise in telephone communication and cold-calling potential clients. Goal-driven Receptionist with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation. Responsible office clerk possessing first-rate scheduling, telephone and documentation abilities. Service-oriented individual with expertise in preparing and modifying documents, coordinating meetings and trips and preparing responses on behalf of company. Committed to establishing stellar rapport with clients of diverse backgrounds. Responsible laborer with more than 3 years of experience in construction. In-depth knowledge of sealcoat and crack fill equipment operations. Skilled in laying or installing brick, block, stone, tile or other related materials and mixing cement, sand and water to produce concrete, grout and slurry.

Skills
  • Office equipment operations
  • Recordkeeping and bookkeeping
  • Meticulous and organized
  • Business operations understanding
  • Multi-line telephone skills
  • Multitasking and prioritization
  • Correspondence management
  • Flexible
  • Security understanding
  • Service-oriented mindset
Experience
February 2019 to September 2020
Rodeway Inn and EconolodgePueblo, COReceptionist
  • Processed payments and updated accounts to reflect balance changes.
  • Organized and booked travel plans and itineraries, including transportation and overnight accommodations for clients, staff and leaders.
  • Prepared travel plans, including itinerary, transportation and overnight accommodations for client guests.
  • Managed more than 50 incoming calls per day.
  • Scheduled and confirmed appointments.
  • Organized and updated housekeepers
  • Schedules and monthly calendar obligations for various levels of management and staff
  • Took inventory and placed orders for cleaning supplies and linens
  • Handle various amounts of money made money drops knowledge of credit card machine
  • Customer service talked to as many as 75+ people daily.
April 2018 to August 2020
Rodeway innPueblo, COHousekeeping Room Attendant
  • Organized supplies for efficient use based on expected customer needs.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Performed point cleaning system saving cleaning time per room from 20 to 30 minutes while maintaining hotel quality standards.
  • Sorted, washed, dried, and ironed guest laundry.
  • Coached new housekeepers by demonstrating approved cleaning procedures.
  • Inspected each room for cleanliness, utilizing checklist to meet company standards.
  • Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
  • Maintained lobbies, guest rooms and halls, keeping safe environment for patrons.
  • Attended to 15 guest rooms, including sweeping, mopping, and vacuuming.
  • Responded to guest requests for linens and toiletries items quickly, which increased patron satisfaction rates by 30% on company scorecards.
  • Monitored safe usage of chemical cleaners to prevent inhalation, spillage and chemical burns.
  • Reported guest issues, safety and maintenance concerns immediately to maintence.
  • Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
  • Assisted other hotel attendants with cleaning and room setup tasks during peak periods and holidays.
  • Removed soiled linens and articles from rooms and delivered to laundry area.
  • Polished and sanitized hard surfaces, including floors, counters, bathtubs and window sills.
  • Conducted inventory of linens, cleaning supplies and toiletries and restocked housekeeping carts and storage closets.
  • Washed and polished glass windows and doors to keep entryways clear and professional.
  • Removed all trash from rooms and replaced liners to wastebaskets.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Furnished guests with clean linens and supplied rooms with toiletries as needed or requested.
  • Managed client laundry with proper care and attention to needs of different linens and articles of clothing.
  • Used disenfectent cleaning products for sanitizing bathrooms and kitchens to reduce spread of germs and prevent illness.
  • Mapped out daily cleaning work assignments by assessing vacant room roster.
  • Laundered sheets and removed stains to restore linens to pristine condition.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Completed more than 15 jobs each a day while maintaining 75% satisfaction rating from customers.
May 2015 to January 2018
Sealcoat Solutions Inc.Colorado Springs, COForeman/Laborer Worker
  • Secured required permits and arranged supplies for each project.
  • Communicated with team members to coordinate efficient, safe work and meet job schedules.
  • Monitored and supported site safety initiatives to protect team members and prevent accidents.
  • Loaded and unloaded daily Crack fill and sealcoat shipments, keeping products organized and secure to prevent damage and optimize handling.
  • Collaborated with other foremans to complete large-scale sealcoat and asphalt projects, promoting team-oriented atmosphere.
  • Set up kettle and crackfill equipment to maintain worksite efficiency.
  • Coordinated communication between equipment operators via two-way radios and hand signals.
  • Advised officials regarding traffic-control measures to protect work site integrity, crew safety, and general public welfare.
  • Collected and removed debris from work sites to maintain team productivity and minimize safety hazards.
  • Performed heavy labor such as ditch digging, paving and hauling.
  • Trained in plumbing, carpentry, painting, plastering, machine servicing and installation.
  • Monitored team member work and assisted with accomplishing objectives.
  • Built and disassembled scaffolds, bracing and barricades to assist in vertical construction activities.
  • Assisted distribution of tools, materials and equipment to skilled workers.
  • Operated overhead lifts to move heavy and bulky work materials.
  • Prepared sites for concrete work by breaking up damaged concrete and leveling or contouring ground.
  • Used picks and shovels to dig, spread and level dirt and gravel.
  • Identified project issues, notifying supervisor to fast-track assistance and remediation efforts.
  • Met company and OSHA safety guidelines for work site operations to minimize worker risk.
  • Logged inventory of materials used to maintain workplace access to supplies.
  • Measured, cut and laid out materials based on individual job requirements.
  • Used organizational skills to meet productivity requirements.
  • Maintained clean, safe working environment by removing waste from job site prior to shift completion.
  • Used trowels of various sizes and shapes to level and clear away excess concrete.
  • Prepared surfaces for sealcoat and crack fill applications with use of chemical solutions or by physically removing imperfections which could affect smooth finishes.
Education and Training
June 1994
San Andreas H.S.
Highland, CA

High School Diploma
Accomplishments
  • Restructured scheduling processes for office personnel with the creation of highly effective Excel tracking template.
  • Answered as many as 50 customer inquiries each day.
  • Improved office productivity 40% by devising numerous process improvements.
  • Recognized as "Employee of the Month" in 04/2020 for customer satisfaction.
Activities and Honors
  • Member, Small Business Association (2008 - present)
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Rodeway Inn and Econolodge
  • Rodeway inn
  • Sealcoat Solutions Inc.

School Attended

  • San Andreas H.S.

Job Titles Held:

  • Receptionist
  • Housekeeping Room Attendant
  • Foreman/Laborer Worker

Degrees

  • High School Diploma

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