Receptionist Resume Example The Countertop Shop

RECEPTIONIST

Summary

Responsible Administrative Assistant possessing first-rate scheduling, telephone and documentation abilities. Service-oriented individual with expertise in preparing and modifying documents, coordinating meetings and trips and preparing responses on behalf of company. Committed to establishing good rapport with clients of diverse backgrounds.

Skills

Multi-line telephone skills
Recordkeeping and bookkeeping
Office equipment operations
Meticulous and organized
Organization and efficiency
Business operations understanding

Flexible
Document control
Multitasking and prioritization
Multitasking ability
Project coordination
Data entry

Experience

Receptionist | 04/2019 to Current
The Countertop Shop - Enid, OK

Greeted visitors, assessed needs and directed to appropriate personnel.
Answered and directed incoming calls using multi-line telephone system.
Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
Prepared packages for shipment by generating shipment invoices and setting up courier deliveries.
Took accurate messages for staff and management to facilitate open and speedy communication.
Processed payments for customers and updated accounts to reflect balance changes.
Organized and booked travel plans and itineraries, including transportation and overnight accommodations for clients, staff and leaders.
Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
Answered calls to help over 50 customers each day.
Followed security procedures, issued visitor badges, monitored logbooks and reported irregularities.
Responded to customer concerns and issues by asking questions.
Coordinated and communicated with multiple clients daily to gather pertinent information.
Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
Scheduled appointments based on availability and established load parameters.
Entered data in moraware to keep records of customer information.

Sales Associate | 04/2019 to Current
The Countertop Shop - Enid, OK

Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Sold various products by explaining unique features and educating customers on proper application.
Negotiated and closed deals with minimal oversight.
Offered product and service consultations and employed upselling techniques.
Helped average of 10 customers per day by responding to inquiries and locating products.
Assisted customers by finding needed multiple items and checking inventory for items at other locations.
Processed orders through system and coordinated product deliveries.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Educated customers on product and service offerings.
Demonstrated products to customers, discussed features and redirected objections to capture sales.
Observed customer behaviors to identify security threats and escalate concerns to supervisors.
Stayed up to date on store promotions, payment policies and security practices.
Recommended merchandise to customers based on needs and preferences.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Recommended optimal merchandise based on customer needs and desires.
Mixed and matched paints according to customer specifications.

Cashier | 11/2018 to 03/2019
Turkey Creek Golf Course - Hennessey, OK

Helped customers find specific products, answered questions and offered advice.
Read weekly sales inserts and monitored price changes.
Assisted with purchases, locating items and signing up for rewards programs.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Monitored sales events to protect products, added new merchandise and rang up purchases.
Properly verified customer identification for alcohol or tobacco purchases.
Processed customer payments quickly and returned exact change and receipts.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Processed many transactions per day with exceptional accuracy.
Trained new employees in cashiering procedures, offering assistance in resolving any issues.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.

Summer Nanny | 10/2013 to 12/2016
Ashley and Jason Zielny - Hennessey, OK

Regulated children's schedules to balance rest, learning and play.
Monitored playtime to prevent overuse of technology, television or other detrimental influences.
Planned fun excursions to enhance physical abilities and expose children to stimulating, educational activities.
Engaged with children, providing nurturing, safe environments to promote emotional, social and intellectual growth.
Coordinated after-school activities and transportation for 3 children for practices and events.
Assisted children by checking homework, quizzing on various subjects and helping with any questions.
Prepared snacks and meals, scheduled and coordinated projects and reinforced appropriate discipline for children according to parents' specifications.
Minimized TV and mobile device time by engaging children with games and reading books.
Bathed and dressed babies, changed diapers and prepared bottles and feeding equipment.
Performed light housekeeping duties, such as preparing nutritious meals, cleaning laundry, tidying bedrooms, dusting and sanitizing play areas.
Assisted children with homework and implemented school material in practical, everyday activities.
Transported children to and from school, extra-curricular activities and play-dates.
Helped with bathing, dressing, teeth brushing and diapering to promote healthy personal hygiene and good oral health.
Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
Cooked nutritious meals for family of 5 each day to promote healthy diet.
Followed routines to foster stability and structure in children's lives while parents were away.
Transported children safely to range of extracurricular activities, including dance, swimming and sports.
Facilitated safe, caring and warm environment for children between ages of 0 and 10 years old to stimulate development.

Education and Training

Cashion High School - Cashion, OK

High School Diploma

05/2017

Northern Oklahoma College - Enid Ok

Some College (No Degree)

General

Resume Overview

Companies Worked For:

The Countertop Shop
Turkey Creek Golf Course
Ashley and Jason Zielny

School Attended

Cashion High School
Northern Oklahoma College

Job Titles Held:

Receptionist
Sales Associate
Cashier
Summer Nanny

Degrees

High School Diploma
Some College (No Degree)

Receptionist Resume Example

Resume Score: 80%

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