Ambitious receptionist offering 2 years of experience in customer-facing administrative roles. Displaying key strengths in Customer Service and Human Resources. Ready to enhance company image by providing friendly, effective services to face to face, telephone, and email cliental.
Skills
Recordkeeping and bookkeeping
Business operations understanding
Meticulous and organized
Multi-line telephone skills
Office equipment operations
Organization and efficiency
Document control
Professional and polished presentation
Data entry
Service-oriented mindset
Multitasking and prioritization
PC proficient
Tech-savvy
Security understanding
Project coordination
Experience
Receptionist, 04/2021 to 08/2021 Greater Baltimore Medical Center – Lutherville Timonium, MD,
Scheduled and confirmed appointments.
Answered and directed incoming calls using multi-line telephone system.
Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
Maintained daily calendars, set appointments with clients and planned daily office events.
Sorted incoming mail and directed to correct personnel each day.
Oversaw office inventory by restocking supplies and submitting purchase orders.
Entered data in Excel software to keep records of Shift Reports information.
Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
Managed more than 25 incoming calls per day.
Communicated with vendors to place and receive orders, request services and deliver instructions from office management.
Directed and oversaw office personnel activities.
Coordinated and communicated with 15 clients daily to gather pertinent information.
Organized and updated weekly schedules and monthly calendar obligations for various levels of management and staff.
Assisted 20 visitors per day by directing to appropriate personnel and answering average of 60 calls and emails daily.
Checked excel documents for proper formatting, grammar and spelling with Outlook.
Drafted professional business communication, including Training Manuals.
Answered phone calls, provided information to callers and connected callers to appropriate people.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Answered office phone and emails to schedule appointments, forward information and complete Scheduling and in house appointments.
Managed customer complaints and rectified issues to complete satisfaction.
Managed office paperwork, including scanning documents and routing business correspondence.
Pulled and organized requested documentation.
Greeted visitors and directed them to appropriate areas, verifying reasons for visit and waiver information.
Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
Organized resources and staff necessary to handle requirements and maintain strong service levels.
Maintained front office cleanliness and organized supplies to increase warehouse task productivity.
Determined needs of visitors and provided information or solutions.
Responded to inquiries and room requests made online, by phone or email.
Signed for packages, recorded all deliveries and distributed to personnel.
Delivered key administrative support to coworkers, taking on additional tasks during peak times.
Maintained accurate bookkeeping of important files and ran reports and delivered updates on occupancy and revenues to supervisor.
Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
Kept Human Resource offices organized and well-stocked to maximize operational efficiency.
Maintained office safety by screening visitors, updating logs and issuing temporary passes.
Explained and pointed out property details to guests, including dining areas, pool, spa and fitness center.
Sorted and distributed business correspondence to correct department or staff member.
Managed office duties and basic administrative tasks, including organizing and cleaning work space, ordering materials and answering phone calls.
Addressed all information updates by making changes to records to filing system in excel system.
Produced and distributed clear and error-free business correspondence, file documentation and internal team memoranda.
Reviewed and efficiently processed hundreds+ files each day in busy Human Resources office environment.
Scheduled meetings and meeting rooms for internal personnel, partners and clients.
Worked with office manager to attain operational goals.
Planned customized itineraries for guests with special activities to support local tourism and entertainment industries.
Customer Care Representative, 10/18 to 04/20 Tenet Healthcare Corporation – Los Angeles, CA,
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Promptly responded to customer inquiries and resolved complaints to promote loyalty.
De-escalated customer issues with proven conflict mediation and problem-solving abilities.
Documented conversations with customers to track requests, problems and solutions.
Researched resolutions, contacted necessary departments and responded back to customer back phone, mail or fax as follow up.
Kept customer and system account information accurate and current to support timely resolutions for all concerns.
Assessed customer account information to determine current issues and potential solutions.
Documented customer inquiries and feedback, including service delivery suggestions in company database.
Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
Followed up on emailed or web-submitted customer inquiries within standard response times.
Built client rapport, accurately processing repair invoices and claims while troubleshooting financial discrepancies through completion.
Provided high level of quality control, eliminating downtime to maximize revenue.
Enhanced client retention by driving product benefits and features and preferred supplier information delivery around client needs.
Achieved high sales percentage with consultative, value-focused customer service approach.
Corresponded with service department team members to build and implement successful solutions to customer problems.
Processed customer account changes with proprietary software.
Delivered customer support to high call load each shift.
Executed computer-generated monetary, costs, reimbursements and concessions data.
Surpassed quality target by working through scripted response plans and applying personal knowledge base to resolve concerns.
Maintained high satisfaction score by consistently resolving first-call issues.
Promoted product offerings to drive growth and exceed benchmarks.
Saved costs, effectively negotiating contractor bids for optimal pricing.
Exceeded company productivity standards on consistent basis.
Converted incoming calls into booked service appointments.
Ranked in top level for customer satisfaction among team members.
Server, Hostess, Bartender, 06/98 to 12/06 O'Charley's – City, STATE,
Greeted guests and gathered information to seat groups or place on waitlist.
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Escorted guests to seating area, furnished menus and highlighted daily specials.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Monitored dining area to assess server capacity and estimate wait times.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Accommodated guests with children and special needs to promote comfortable dining experience.
Operated POS terminals to input orders, split bills and calculate totals.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Developed long-term relationships with customers to increase opportunities for repeat business.
Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
Managed guest expectations by relaying information regarding hours, wait times and specials.
Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
Helped restaurant staff set up small and large events to coordinate smooth execution.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Upsold customers from shelf to premium brands to help boost sales.
Recommended food and drinks to patrons based on preference, pairings and special promotions.
Stayed attentive to server availability and table turnover to seat guests quickly.
Balanced daily registers and generated sales reports for management.
Communicated with servers about new tables, changes in food availability and customer comments.
Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
Implemented special events to boost customer numbers and profits.
Kept track of bar tabs and transferred open tabs to dining area for wait staff.
Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Collaborated with host, bus person and cook to serve up food and beverage options.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Directed customers to bar area in high-traffic times to maintain satisfaction and increase drink sales.
Ordered inventory to meet expected demand with adequate stock.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Trained new bartenders on drink preparation and upselling techniques.
Prepared salads, appetizers and garnishes to assist kitchen staff.
Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Tracked seated guests and available seating using in house software.
Checked dining and serving areas to verify proper cleanliness and readiness for guests.
Supervised activities of dining room staff to maintain service levels and support guest needs.
Managed daily card and cash transactions by maintaining payment records and investigating irregularities.
Engaged pleasantly with patrons and delivered information on beverage specials to encourage positive dining experience.
Helped to plan and execute parties for more than 100 guests, including coordinating menus and preparing tables.
Poured wine, beer and cocktails for patrons.
Provided exceptional service to high volume of daily customers.
Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Offered preferred tables and other special accommodations to VIP customers.
Collected reservation information and communicated updates to guests via mobile device or in-person.
Collected and organized daily till totals and tips.
Education and Training
High School Diploma: , Expected in 05/1996 Bearden High School - Knoxville, TN GPA:
Doctor of Veterinary Medicine: Biology, Expected in 09/1998 Pellissippi State Community College - Knoxville, TN GPA:
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