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Receptionist Resume Example

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RECEPTIONIST
Summary

Ambitious receptionist offering [Number] years of experience in customer-facing administrative roles. Displaying key strengths in [Skill] and [Skill]. Ready to enhance company image by providing friendly, effective services to [Type] customers.

Skills
  • Business operations understanding
  • Organization and efficiency
  • Meticulous and organized
  • Recordkeeping and bookkeeping
  • Multi-line telephone skills
  • Tech-savvy
  • Office equipment operations
  • Flexible
  • Document control
  • PC proficient
  • Multitasking ability
  • Multitasking and prioritization
  • Data entry
  • Professional and polished presentation
  • Security understanding
Experience
Classic Kia | Texarkana, TXReceptionist10/2017 - 11/2019
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Answered and directed incoming calls using multi-line telephone system.
  • Processed payments and updated accounts to reflect balance changes.
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Entered data in [Type] software to keep records of [Type] information.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Prepared, compiled and filed documents as well as reports presented to various parties.
  • Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
  • Checked [Type] and [Type] documents for proper formatting, grammar and spelling with [Software].
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Managed more than [Number] incoming calls per day.
  • Scheduled and confirmed appointments.
  • Scheduled meetings with salespeople and clients, emailed customers and placed outbound calls as needed.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Strengthened traceability, developing organization systems for contracts, records, reports and agendas.
  • Updated financial, customer and business records with accurate information each day, preventing data loss and keeping files current.
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
  • Served as central point of contact for all outside vendors needing to gain access to building.
  • Maintained inventory in administrative building supply closet to prevent shortages of supplies.
Hopkins Icehouse | Texarkana, TXBartender Shift Manager08/2016 - 07/2018
  • Placed weekly liquor orders and performed weekly liquor counts, maintaining adequate inventory.
  • Supervised cleanliness of guest service areas before, during and after service.
  • Monitored daily checklists and side worksheets to keep [Job title]s and other staff members on task.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Motivated team by giving constructive feedback to deliver exceptional patron experiences to all clientele.
  • Checked identification of customers to verify age requirements needed to purchase alcohol.
  • Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
  • Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
  • Promoted customer safety by maintaining current list of available ride services for inebriated customers.
  • Kept close track of bar tabs and transferred open tabs to dining area seamlessly, smoothing process for wait staff.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Balanced daily registers and generated sales reports to support financial and administrative objectives.
  • Prepared over [Number] mixed drinks and poured wine, beer and nonalcoholic beverages for average of [Number] patrons per shift.
  • Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
  • Worked with management to plan and implement special events to boost customer numbers and profits.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Stocked bar with beer, wine, liquor and related supplies.
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
  • Collected food, wine and appetizer orders from patrons and promoted upsell items.
  • Multitasked to meet customer, business operations and server needs with minimal errors or delays.
  • Supported servers by preparing specialty drinks for patrons in all areas of establishment.
  • Produced and balanced daily and weekly sales reports to assess and coordinate staff.
  • Trained [Number] new bartenders to increase knowledge of drink preparation and upselling techniques.
  • Engaged in small talk with patrons to build rapport and earn repeat business.
  • Made product recommendations to customers based on preference, food pairings and special promotions.
Texas Roadhouse | Texarkana, TXServer06/2013 - 08/2017
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Upsold customers and optimized table-turns to outperform average sales by [Number]%.
  • Provided exceptional service to [Number] customers per day at [Type] establishment.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Greeted newly seated guests quickly and efficiently.
  • Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Rearranged tables and chairs, located or rolled extra silverware and [Action] to prepare for large groups.
  • Calculated charges, issued table checks and collected payments from customers.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Processed customers' payments and provided receipts.
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Utilized kitchen equipment according to manufacturer's instructions and company safety protocols.
  • Supported chefs in managing food preparation to achieve precise plating and presentation.
  • Prepared dishes for catering events or during high-volume shifts.
  • Maintained cleanliness and organization of kitchen stations and storage areas.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
  • Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
  • Set up and tore down all catering services in banquet halls and at customer locations.
  • Worked multi-course dinners with pre-plated foods.
  • Loaded supplies and food into delivery vans and unloaded at events.
  • Prepared individual condiments and dispensers for transportation to catering locations.
  • Wrapped silverware efficiently and organized napkins for up to [Number] guests.
Education and Training
Texarkana College | Texarkana, TXClinical Medical Assistant2016
Texas High School | Texarkana, TXHigh School Diploma2013
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Resume Overview

Companies Worked For:

  • Classic Kia
  • Hopkins Icehouse
  • Texas Roadhouse

School Attended

  • Texarkana College
  • Texas High School

Job Titles Held:

  • Receptionist
  • Bartender Shift Manager
  • Server

Degrees

  • Clinical Medical Assistant
    High School Diploma

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