Receptionist Resume Example
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RECEPTIONIST
Summary
Ambitious receptionist offering [Number] years of experience in customer-facing administrative roles. Displaying key strengths in [Skill] and [Skill]. Ready to enhance company image by providing friendly, effective services to [Type] customers.
Skills
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Experience
Green Thumb Industries (Gti) | Chambersburg , PAReceptionist10/2017 - 11/2019
- Greeted visitors, assessed needs and directed to appropriate personnel.
- Answered and directed incoming calls using multi-line telephone system.
- Processed payments and updated accounts to reflect balance changes.
- Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
- Entered data in [Type] software to keep records of [Type] information.
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
- Prepared, compiled and filed documents as well as reports presented to various parties.
- Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
- Checked [Type] and [Type] documents for proper formatting, grammar and spelling with [Software].
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Managed more than [Number] incoming calls per day.
- Scheduled and confirmed appointments.
- Scheduled meetings with salespeople and clients, emailed customers and placed outbound calls as needed.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Strengthened traceability, developing organization systems for contracts, records, reports and agendas.
- Updated financial, customer and business records with accurate information each day, preventing data loss and keeping files current.
- Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
- Served as central point of contact for all outside vendors needing to gain access to building.
- Maintained inventory in administrative building supply closet to prevent shortages of supplies.
99 Restaurants | Salem , MABartender Shift Manager08/2016 - 07/2018
- Placed weekly liquor orders and performed weekly liquor counts, maintaining adequate inventory.
- Supervised cleanliness of guest service areas before, during and after service.
- Monitored daily checklists and side worksheets to keep [Job title]s and other staff members on task.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Motivated team by giving constructive feedback to deliver exceptional patron experiences to all clientele.
- Checked identification of customers to verify age requirements needed to purchase alcohol.
- Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
- Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
- Promoted customer safety by maintaining current list of available ride services for inebriated customers.
- Kept close track of bar tabs and transferred open tabs to dining area seamlessly, smoothing process for wait staff.
- Upsold customers from shelf to premium brands to help boost sales.
- Balanced daily registers and generated sales reports to support financial and administrative objectives.
- Prepared over [Number] mixed drinks and poured wine, beer and nonalcoholic beverages for average of [Number] patrons per shift.
- Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
- Worked with management to plan and implement special events to boost customer numbers and profits.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Stocked bar with beer, wine, liquor and related supplies.
- Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
- Collected food, wine and appetizer orders from patrons and promoted upsell items.
- Multitasked to meet customer, business operations and server needs with minimal errors or delays.
- Supported servers by preparing specialty drinks for patrons in all areas of establishment.
- Produced and balanced daily and weekly sales reports to assess and coordinate staff.
- Trained [Number] new bartenders to increase knowledge of drink preparation and upselling techniques.
- Engaged in small talk with patrons to build rapport and earn repeat business.
- Made product recommendations to customers based on preference, food pairings and special promotions.
Biaggi's Ristorante Italiano Llc | Middleton , WIServer06/2013 - 08/2017
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Upsold customers and optimized table-turns to outperform average sales by [Number]%.
- Provided exceptional service to [Number] customers per day at [Type] establishment.
- Collaborated with host, bus person and cook to serve up food and beverage options.
- Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Greeted newly seated guests quickly and efficiently.
- Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Rearranged tables and chairs, located or rolled extra silverware and [Action] to prepare for large groups.
- Calculated charges, issued table checks and collected payments from customers.
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Processed customers' payments and provided receipts.
- Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events.
- Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
- Minimized customerwait times by efficiently taking and filling large volume of orders each day.
- Utilized kitchen equipment according to manufacturer's instructions and company safety protocols.
- Supported chefs in managing food preparation to achieve precise plating and presentation.
- Prepared dishes for catering events or during high-volume shifts.
- Maintained cleanliness and organization of kitchen stations and storage areas.
- Kept customer and food preparation areas clean and well-organized for maximum efficiency.
- Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
- Set up and tore down all catering services in banquet halls and at customer locations.
- Worked multi-course dinners with pre-plated foods.
- Loaded supplies and food into delivery vans and unloaded at events.
- Prepared individual condiments and dispensers for transportation to catering locations.
- Wrapped silverware efficiently and organized napkins for up to [Number] guests.
Education and Training
Texarkana College | City, StateClinical Medical Assistant2016
Texas High School | City, StateHigh School Diploma2013
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Resume Strength
- Completeness
- Strong summary
Resume Overview
School Attended
- Texarkana College
- Texas High School
Job Titles Held:
- Receptionist
- Bartender Shift Manager
- Server
Degrees
- Clinical Medical Assistant
High School Diploma
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