Receptionist Resume Example
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RECEPTIONIST
Summary
I'd like to exercise the knowledge that I have acquired through my work and volunteer experience. I consider myself a hardworking and reliable receptionist with strong work ethic and professionalism. Offering 2 years of office assistant support. Highly organized, proactive and punctual with team-oriented mentality.
Skills
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Experience
Receptionist|Green Thumb Industries (Gti) - Spanish Springs , NV|03/2020 - 05/2020
- Greeted visitors, assessed needs and directed to appropriate personnel.
- Answered and directed incoming calls using multi-line telephone system.
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
- Processed payments and updated accounts to reflect balance changes.
- Checked multiple documents for proper formatting, grammar and spelling with Microsoft and Excel.
- Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
- Responded to customer concerns and issues over the phone.
- Entered data in hospital software to keep records of personal information.
- Managed more than 100 incoming calls per day.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Followed security procedures, issued visitor badges, monitored logbooks and reported irregularities.
- Scheduled and confirmed appointments.
- Organized and updated weekly schedules and monthly calendar obligations for various levels of management and staff.
Receptionist|Green Thumb Industries (Gti) - York , PA|08/2019 - 10/2019
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
- Processed payments and updated accounts to reflect balance changes.
- Sorted incoming mail and directed to correct personnel each day.
- Prepared, compiled and filed documents as well as reports presented to various parties.
- Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
- Rendered information to callers and drafted office emails.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Maintained all financial records to verify timely clearance of all credit and debit activities.
- Scheduled and confirmed appointments.
Volunteer|Interim Healthcare - Albuquerque , NM|10/2018 - 02/2019
- Kept facilities organized, clean and well-maintained to best meet program needs.
- Volunteered over 100 hours with organization helping with CNA Clinical Hours.
- Educated residents and families about available services and resources.
- Communicated needs and issues to appropriate supervisors for administrative action.
- Monitored special group events and off-site field trips.
- Sat with patients in need of companionship and emotional support.
- Delivered personal items such as newspapers and flowers throughout hospital.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Documented activities and recorded information in EMR system.
- Consulted with nurses to develop patient care plans and evaluate treatment options.
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
Office Assistant Extra Help|Madera County Dept. Of Public Health - City , STATE|06/2017 - 08/2018
- Strengthened traceability, developing organization systems for contracts, records, reports and agendas.
- Handled requests-for-information, delegating tasks to appropriate employee to optimize customer service.
- Received and screened high volume of internal and external communications.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
- Dispersed incoming mail to correct recipients throughout office.
- Maintained business records by updating customer information.
- Supported office needs including taking messages, scanning documents and routing business correspondence.
- Served as central point of contact for all outside vendors needing to gain access to building.
- Offered diverse clerical support to office team members, including managing correspondence, answering telephone calls and tracking documentation.
- Tracked office stock and maintained inventory in neat and organized fashion.
- Answered approximately 100 phone calls daily and pleasantly welcomed visitors to office.
- Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
- Collected payments, issued receipts and updated accounts to reflect new balances.
Education and Training
Madera Community College Center|CitySome College (No Degree): LVN Student
Madera Adult School |City|02/2019CNA Lic. : Certified Nursing Assistant
Madera South High School|City, State|06/2017High School Diploma
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Resume Strength
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- Strong summary
Resume Overview
School Attended
- Madera Community College Center
- Madera Adult School
- Madera South High School
Job Titles Held:
- Receptionist
- Volunteer
- Office Assistant Extra Help
Degrees
- Some College (No Degree) : LVN Student
CNA Lic. : Certified Nursing Assistant
High School Diploma
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