Receptionist Resume Example Madera Community Hospital

RECEPTIONIST

Summary

I'd like to exercise the knowledge that I have acquired through my work and volunteer experience. I consider myself a hardworking and reliable receptionist with strong work ethic and professionalism. Offering 2 years of office assistant support. Highly organized, proactive and punctual with team-oriented mentality.

Skills

Organization and efficiency
Bilingual
Multi-line telephone skills
Data entry
Multitasking and prioritization
Customer service
Database entry

Customer satisfaction
Professional and mature
Strong problem solver
Medical terminology
Insurance eligibility verifications
Dedicated team player

Experience

Receptionist|Madera Community Hospital - Madera, CA|03/2020 - 05/2020

Greeted visitors, assessed needs and directed to appropriate personnel.
Answered and directed incoming calls using multi-line telephone system.
Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
Processed payments and updated accounts to reflect balance changes.
Checked multiple documents for proper formatting, grammar and spelling with Microsoft and Excel.
Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
Responded to customer concerns and issues over the phone.
Entered data in hospital software to keep records of personal information.
Managed more than 100 incoming calls per day.
Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
Followed security procedures, issued visitor badges, monitored logbooks and reported irregularities.
Scheduled and confirmed appointments.
Organized and updated weekly schedules and monthly calendar obligations for various levels of management and staff.

Receptionist|Western Dental Services Inc. - Madera, CA|08/2019 - 10/2019

Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
Processed payments and updated accounts to reflect balance changes.
Sorted incoming mail and directed to correct personnel each day.
Prepared, compiled and filed documents as well as reports presented to various parties.
Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
Rendered information to callers and drafted office emails.
Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
Maintained all financial records to verify timely clearance of all credit and debit activities.
Scheduled and confirmed appointments.

Volunteer|Madera Rehab and Nursing Center - Madera, CA|10/2018 - 02/2019

Kept facilities organized, clean and well-maintained to best meet program needs.
Volunteered over 100 hours with organization helping with CNA Clinical Hours.
Educated residents and families about available services and resources.
Communicated needs and issues to appropriate supervisors for administrative action.
Monitored special group events and off-site field trips.
Sat with patients in need of companionship and emotional support.
Delivered personal items such as newspapers and flowers throughout hospital.
Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
Responded to patient alarms and needs-assessment requests to identify course of treatment.
Documented activities and recorded information in EMR system.
Consulted with nurses to develop patient care plans and evaluate treatment options.
Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.

Office Assistant Extra Help|Madera County Dept. of Public Health - Madera, CA|06/2017 - 08/2018

Strengthened traceability, developing organization systems for contracts, records, reports and agendas.
Handled requests-for-information, delegating tasks to appropriate employee to optimize customer service.
Received and screened high volume of internal and external communications.
Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
Dispersed incoming mail to correct recipients throughout office.
Maintained business records by updating customer information.
Supported office needs including taking messages, scanning documents and routing business correspondence.
Served as central point of contact for all outside vendors needing to gain access to building.
Offered diverse clerical support to office team members, including managing correspondence, answering telephone calls and tracking documentation.
Tracked office stock and maintained inventory in neat and organized fashion.
Answered approximately 100 phone calls daily and pleasantly welcomed visitors to office.
Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
Collected payments, issued receipts and updated accounts to reflect new balances.

Education and Training

Madera Community College Center|Madera, CASome College (No Degree): LVN Student

Madera Adult School |Madera, CA|02/2019CNA Lic. : Certified Nursing Assistant

Madera South High School|Madera, CA|06/2017High School Diploma

Resume Overview

Companies Worked For:

Madera Community Hospital
Western Dental Services Inc.
Madera Rehab and Nursing Center
Madera County Dept. of Public Health

School Attended

Madera Community College Center
Madera Adult School
Madera South High School

Job Titles Held:

Receptionist
Volunteer
Office Assistant Extra Help

Degrees

Some College (No Degree) : LVN Student
CNA Lic. : Certified Nursing Assistant
High School Diploma

Receptionist Resume Example

Resume Score: 80%

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