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Receptionist Resume Example

Resume Score: 80%

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RECEPTIONIST
Summary

I'd like to exercise the knowledge that I have acquired through my work and volunteer experience. I consider myself a hardworking and reliable receptionist with strong work ethic and professionalism. Offering 2 years of office assistant support. Highly organized, proactive and punctual with team-oriented mentality.

Skills
  • Organization and efficiency
  • Bilingual
  • Multi-line telephone skills
  • Data entry
  • Multitasking and prioritization
  • Customer service
  • Database entry
  • Customer satisfaction
  • Professional and mature
  • Strong problem solver
  • Medical terminology
  • Insurance eligibility verifications
  • Dedicated team player
Experience
Receptionist|Madera Community Hospital - Madera, CA|03/2020 - 05/2020
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Answered and directed incoming calls using multi-line telephone system.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Processed payments and updated accounts to reflect balance changes.
  • Checked multiple documents for proper formatting, grammar and spelling with Microsoft and Excel.
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Responded to customer concerns and issues over the phone.
  • Entered data in hospital software to keep records of personal information.
  • Managed more than 100 incoming calls per day.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Followed security procedures, issued visitor badges, monitored logbooks and reported irregularities.
  • Scheduled and confirmed appointments.
  • Organized and updated weekly schedules and monthly calendar obligations for various levels of management and staff.
Receptionist|Western Dental Services Inc. - Madera, CA|08/2019 - 10/2019
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Processed payments and updated accounts to reflect balance changes.
  • Sorted incoming mail and directed to correct personnel each day.
  • Prepared, compiled and filed documents as well as reports presented to various parties.
  • Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
  • Rendered information to callers and drafted office emails.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Maintained all financial records to verify timely clearance of all credit and debit activities.
  • Scheduled and confirmed appointments.
Volunteer|Madera Rehab and Nursing Center - Madera, CA|10/2018 - 02/2019
  • Kept facilities organized, clean and well-maintained to best meet program needs.
  • Volunteered over 100 hours with organization helping with CNA Clinical Hours.
  • Educated residents and families about available services and resources.
  • Communicated needs and issues to appropriate supervisors for administrative action.
  • Monitored special group events and off-site field trips.
  • Sat with patients in need of companionship and emotional support.
  • Delivered personal items such as newspapers and flowers throughout hospital.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Documented activities and recorded information in EMR system.
  • Consulted with nurses to develop patient care plans and evaluate treatment options.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
Office Assistant Extra Help|Madera County Dept. of Public Health - Madera, CA|06/2017 - 08/2018
  • Strengthened traceability, developing organization systems for contracts, records, reports and agendas.
  • Handled requests-for-information, delegating tasks to appropriate employee to optimize customer service.
  • Received and screened high volume of internal and external communications.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
  • Dispersed incoming mail to correct recipients throughout office.
  • Maintained business records by updating customer information.
  • Supported office needs including taking messages, scanning documents and routing business correspondence.
  • Served as central point of contact for all outside vendors needing to gain access to building.
  • Offered diverse clerical support to office team members, including managing correspondence, answering telephone calls and tracking documentation.
  • Tracked office stock and maintained inventory in neat and organized fashion.
  • Answered approximately 100 phone calls daily and pleasantly welcomed visitors to office.
  • Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
  • Collected payments, issued receipts and updated accounts to reflect new balances.
Education and Training
Madera Community College Center|Madera, CASome College (No Degree): LVN Student
Madera Adult School |Madera, CA|02/2019CNA Lic. : Certified Nursing Assistant
Madera South High School|Madera, CA|06/2017High School Diploma
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Madera Community Hospital
  • Western Dental Services Inc.
  • Madera Rehab and Nursing Center
  • Madera County Dept. of Public Health

School Attended

  • Madera Community College Center
  • Madera Adult School
  • Madera South High School

Job Titles Held:

  • Receptionist
  • Volunteer
  • Office Assistant Extra Help

Degrees

  • Some College (No Degree) : LVN Student
    CNA Lic. : Certified Nursing Assistant
    High School Diploma

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