Receptionist Resume Example
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RECEPTIONIST
Summary
Enthusiastic Receptionist offering 8 years of experience in communicating positively with physicians, office staff, and patients. Polished, hard worker and willing to go extra mile to complete any task. Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills.
Skills
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Experience
10/2014 to 10/2015
ReceptionistGreen Thumb Industries (Gti) － Effingham , IL
- Greeted visitors, assessed needs and directed to appropriate personnel.
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
- Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
- Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
- Prepared, compiled and filed documents as well as reports presented to various parties.
- Followed security procedures, issued visitor badges, monitored logbooks and reported irregularities.
11/2011 to 10/2014
Receptionist AdministratorTexas Health Resources － City , STATE
- Supported administrative and healthcare staff, providing order fulfillment and inventory management services to ease operations.
- Conducted patient intake interviews to collect medical information and insurance details.
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
- Compiled physical and digital documents, charts and reports to meet business and patient need.
- Updated group medical records and technical library to support smooth office operations.
- Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
- Set up appointments for physician visits and procedures using calendar software.
- Greeted callers with enthusiasm, answering all phone calls by second ring.
- Took messages from patients and promptly relayed to appropriate staff.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Observed strict HIPAA guidelines at all times according to company policy.
- Communicated with all partners throughout practice, including physicians, nursing staff, technicians and medical assistants.
- Straightened up the waiting room so that it remained neat and organized.
- Informed patients of financial responsibilities prior to rendering services.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Entered patient information including insurance, demographic and health history into the system to keep all records up-to-date
08/2007 to 11/2011
Receptionist AdministratorMedicalEdge Healthcare Group － City , STATE
- Supported administrative and healthcare staff, providing order fulfillment and inventory management services to ease operations.
- Conducted patient intake interviews to collect medical information and insurance details.
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
- Compiled physical and digital documents, charts and reports to meet business and patient need.
- Updated group medical records and technical library to support smooth office operations.
- Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
- Set up appointments for physician visits and procedures using calendar software.
- Greeted callers with enthusiasm, answering all phone calls by second ring.
- Took messages from patients and promptly relayed to appropriate staff.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Observed strict HIPAA guidelines at all times according to company policy.
- Communicated with all partners throughout practice, including physicians, nursing staff, technicians and medical assistants.
- Straightened up the waiting room so that it remained neat and organized.
- Informed patients of financial responsibilities prior to rendering services.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Entered patient information including insurance, demographic and health history into the system to keep all records up-to-date
Education and Training
08/1982
High School DiplomaDel City High School － City, State
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Resume Overview
School Attended
- Del City High School
Job Titles Held:
- Receptionist
- Receptionist Administrator
Degrees
- High School Diploma
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