, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Well-organized professional equipped with broad background in customer service roles. Commended for increasing overall efficiency by overhauling inventory systems and answering and screening numerous telephone calls daily. Looking to advance in a receptionist role within your company.
Skills
Customer/Client relations
Memorization and Recall
Staff Management
Organization skills
Telephone skills
Sorting and labeling
Scheduling
Mail handling
Inventory Tracking
Inventory counts
Order management
Point of Sale system
Basic office equipment
Work History
07/2021 to CurrentReceptionistGriffith Company | Brea, CA,
Answered central telephone system and directed calls accordingly.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Resolved customer problems and complaints.
Kept reception area clean and neat to give visitors positive first impression.
Received and routed business correspondence to correct departments and staff members.
Responded to inquiries from callers seeking information.
Sorted, received and distributed mail correspondence between departments and personnel.
Monitored and screened visitors to verify accessibility to inter-office personnel and to residents living on premises
10/2020 to 06/2021Donation AssistantFoxwoods Resort Casino | Mashantucket, CT,
Sorted and performed quality control measures of donated items.
Displayed excellent customer service when greeting customers and accepting donations.
Completed required safety training and necessary safety drills put into effect through duration of employment.
Respectfully communicated with diverse population of volunteers and employees.
Complied with Goodwill privacy policies to uphold confidentiality of donors and recipients.
Prepared tax receipts and accurately maintained log of received donations and donors.
Maintained organized and clean worksite.
10/2013 to 12/2014BartenderHyatt | Allen, TX,
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
Developed new signature cocktails to support bar marketing brand and increase profits.
Set up glassware, liquor and other necessary supplies for special events.
Polished glassware, bussed tables and removed debris to keep customer areas clean.
Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
Upsold daily specials and beverage promotions to exceed daily sales goals.
Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Set up bar for operation, obtained cash bank and stocked service bar.
Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
Decreased waste, following strict recipes and drink measurement protocol.
Adhered to state laws regarding alcoholic beverage services and customer regulations.
Kept alcoholic beverages well-stocked and organized to meet expected demands.
Assisted servers with specialty drinks orders by preparing on-demand items without delay.
Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Managed cash and bar revenue during special promotions or sporting events.
Operated efficiently in high-volume setting to prepare and serve more than 40 drinks per hour.
Implemented drink prep procedures that significantly reduced wasted stock.
Orchestrated numerous social functions, including private parties, business meetings and formal engagements.
Kept bar presentable and well-stocked to meet all customer needs.
Developed drink menu with creative cocktails, contemporary wines and craft beers.
Increased bar revenue through development and marketing of featured cocktails.
Conducted regular inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.
Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
Consulted with managers to organize special events and promotions.
Followed alcohol awareness procedures for preventing excessive guest intoxication.
Completed regular bar inventories and daily requisition sheets and increased sales and profits.
03/2010 to 11/2012Head BartenderBriarcrest Country Club | City, STATE,
Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
Poured and prepared mixed drinks for over 65 customers daily.
Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
Developed new signature cocktails to support bar marketing brand and increase profits.
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Closed out cash register and prepared cashier report at close of business.
Followed alcohol awareness procedures for preventing excessive guest intoxication.
Consulted with managers to organize special events and promotions.
Decreased waste, following strict recipes and drink measurement protocol.
Managed bar at special events, leading team in providing coordinated service for weddings, business meetings and social gatherings.
Kept detailed inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
Implemented drink prep procedures that significantly reduced wasted stock.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
Conducted regular inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.
Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Polished glassware, bussed tables and removed debris to keep customer areas clean.
Adhered to state laws regarding alcoholic beverage services and customer regulations.
Developed specialty drinks to work with monthly menu changes, sustaining customer interest and solid bar revenue.
Developed drink menu with creative cocktails, contemporary wines and craft beers.
Increased bar revenue through development and marketing of featured cocktails.
Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Set up glassware, liquor and other necessary supplies for special events.
Upsold daily specials and beverage promotions to exceed daily sales goals.
Kept alcoholic beverages well-stocked and organized to meet expected demands.
Kept bar presentable and well-stocked to meet all customer needs.
Reduced inventory losses by managing beverage inventory with POS and Excel.
Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
Operated efficiently in high-volume setting to prepare and serve more than 25 drinks per hour.
Set up bar for operation, obtained cash bank and stocked service bar.
Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Completed regular bar inventories and daily requisition sheets and increased sales and profits.
Managed accurate register and produced daily sales reports backing up inventory usage numbers.
Assisted servers with specialty drinks orders by preparing on-demand items without delay.
Orchestrated numerous social functions, including private parties, business meetings and formal engagements.
Managed cash and bar revenue during special promotions or sporting events.
Education
Expected in High School Diploma | Bloomington High School, Bloomington, TXGPA:
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