receptionist resume example with 18+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Knowledgeable and professional Receptionist skilled in administrative support and customer service. Bringing over 15 years of experience managing fast-paced, front desk operations. Strong planning, problem solving and communication skills.
Skills
Meticulous and organized
Recordkeeping and bookkeeping
Multi-line telephone skills
Organization and efficiency
Professional and polished presentation
Technologically savvy
PC proficient
Multitasking and prioritization
Data entry
Service-oriented mindset
Computer skills
Mail management
Timeline Planning and Management
Excel spreadsheets
Microsoft
Memo preparation
Sensitive material handling
Cash deposit preparation
Social media management
Staff training and development
Invoicing and billing
Experience
03/2021 to 12/2021ReceptionistGsp Companies | Maple Bluff, WI,
Scheduled and confirmed appointments.
Answered and directed incoming calls using multi-line telephone system.
Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
Maintained daily calendars, set appointments with clients and planned daily office events.
Processed payments and updated accounts to reflect balance changes.
Sorted incoming mail and directed to correct personnel each day.
Oversaw office inventory by restocking supplies and submitting purchase orders.
Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
Prepared packages for shipment by generating packing slips and setting up courier deliveries.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Greeted incoming patients and verified paperwork to manage smooth intake processes.
Managed customer complaints and rectified issues to complete satisfaction.
Pulled and organized requested documentation.
04/2016 to 11/2019ManagerFraser | Eden Prairie, MN,
Answer phones, run front desk, interacts with clients, orders retail shipments, prepare employee monthly work schedules, answer & send emails, book parties, book field trips, do payroll hours, enter clients in mindbody.
Trained employees on additional job positions to maintain coverage of roles.
Assigned tasks to associates to fit skill levels and maximize team performance.
Recruited and hired qualified candidates to fill open positions.
Greeted and encouraged feedback from customers to implement in-store operational changes.
Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
Coordinated ordering, receiving merchandise, pricing and stocking to maintain appropriate product levels on shelves.
Interviewed, hired and trained new employees.
Upheld company's high standards for business via leading by example and encouraging team members to adhere to corporate policies.
Supervised staff performing daily activities.
Worked with students with specialized needs to accomplish tasks and build practical skills.
Fostered positive and trusting relationships with students to increase engagement.
Developed interesting and interactive learning methods tailored to help students with individual needs.
Delivered specialized classroom instruction to students with developmental disorders.
04/2011 to 06/2016OwnerAmerican Society For The Prevention Of Cruelty To Animals | Los Angeles, CA,
Payroll taxes, payroll, run front desk, teach dance classes, order costumes for over 400 kids, weekly & monthly schedules, pay accounts payables & collect ARs
Dance degree with a minor in business
Promoted business on social media platforms to maximize brand identity and generate revenue.
Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
Developed business and marketing plans and prepared monthly financial reports.
Set pricing structures according to market analytics and emerging trends.
Led startup and opening of business and provided business development, creation of operational procedures and workflow planning.
Trained teams on specific operations, applicable procedures and techniques for each job site.
Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
04/2002 to 05/2012OwnerAmerican Society For The Prevention Of Cruelty To Animals | Asheville, NC,
Promoted business on social media platforms to maximize brand identity and generate revenue.
Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
Developed business and marketing plans and prepared monthly financial reports.
Set pricing structures according to market analytics and emerging trends.
Planned choreography for group performances and recitals.
Kept classrooms tidy and clean for group and one-on-one instruction.
Delivered individual instruction to students in between group classes.
Prepared and delivered carefully-crafted lessons to introduce students to proper dance techniques and positions while building ballet knowledge.
Accommodated students with special needs by using different teaching styles, encouraging each to learn at appropriate pace.
Upheld studio guidelines and legal requirements for dancer and staff protection.
Maintained attendance, fees and rehearsal schedules for classes.
Coordinated and administered complete dance program.
Performed at different events as professional dancer.
Set up appointments to coach students in additional techniques.
Set up special open houses to gain new clients.
Planned and oversaw marketing plans to increase studio business.
Assessed dancer strengths and developed choreography to highlight talent.
Coached sub-optimal and replacement performers on dance techniques and choreography for numbers.
Education and Training
Expected in 06/2022 to to Associate Degree in Early Childhood Education | EducationAshford University, San Diego, CAGPA:
Expected in 05/1998 to to Associate of Business Administration | Accounting And Business ManagementHouston Community College, Houston, TXGPA:
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