receptionist resume example with 6+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Focused on providing professional support and service to every office member and patient. Keeping a positive attitude while making a positive experience for others, I am wanting to grow with a company and keep learning.
Skills
Meticulous and organized
Organization and efficiency
Multi-line telephone skills
Office equipment operations
Flexible
PC proficient
Data entry
Technologically savvy
Multitasking and prioritization
Front desk operations
HIPAA guidelines
Records management
Patient callbacks
Records maintenance
Active listening
People skills
Leadership
Education and Training
Red Rocks Community CollegeDenver, COExpected in ā ā:Medical Assisting - GPA:
Ralston Valley Senior High SchoolArvada, COExpected in 05/2010 ā āHigh School Diploma: - GPA:
Experience
Halo Branded Solutions - Receptionist New Berlin, WI, 03/2020 - Current
Greeted visitors, assessed needs and directed to appropriate personnel.
Answered and directed incoming calls using multi-line telephone system.
Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
Entered data in Allscripts and Phreesia software to keep records of patient information.
Processed payments and updated accounts to reflect balance changes.
Scheduled and confirmed appointments.
Coordinated and communicated with several clients daily to gather pertinent information.
Maintained daily calendars, set appointments with clients and planned daily office events.
Answered calls to help over 600-800 customers each daily between 4 staff members.
Rendered information to callers and drafted office emails.
Responded to customer concerns and issues by phone and email.
Managed more than 700 incoming calls per day.
Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
Compiled physical and digital documents, charts and reports to meet business and patient need.
Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
Updated group medical records and technical library to support smooth office operations.
Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
Prepared and sent financial statements to support bookkeeping functions.
Supported administrative and healthcare staff, providing order fulfillment and inventory management services to ease operations.
Delivered high-quality administrative and customer service to sustain patient and work flows.
Straightened up the waiting room so that it remained neat and organized.
Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
Greeted callers with enthusiasm, answering all phone calls by second ring.
Communicated with all partners throughout practice, including physicians, nursing staff, technicians and medical assistants.
Answered multi-line phone system and directed callers to requested personnel and departments.
Took messages from patients and promptly relayed to appropriate staff.
Entered patient information including insurance, demographic and health history into the system to keep all records up-to-date
Set up appointments for physician visits and procedures using calendar software.
Answered and directed incoming calls using multi-line telephone system.
Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
Greeted visitors, assessed needs and directed to appropriate personnel.
Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
Prepared packages for shipment by generating invoices and setting up courier deliveries.
Efficiently performed insurance verification and pre-certification and pre-authorization functions.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
Printed and filed examination data records according to HIPAA patient standards.
Kept facility stocked with necessary supplies, equipment and instruments.
Measured patient peak flows to improve workflow efficiency.
Maintained inventory of file room supplies such as paper products, stamps, folders and labels.
Sorted incoming paperwork and filed in employee folders.
Compiled physical and digital documents, charts and reports to meet business and patient need.
Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
Delivered high-quality administrative and customer service to sustain patient and work flows.
Took messages from patients and promptly relayed to appropriate staff.
Set up appointments for physician visits and procedures using calendar software.
Observed strict HIPAA guidelines at all times according to company policy.
Liaised between internal and external stakeholders to provide updated project status and performance reports.
Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
Prepared packages for shipment by generating invoices and setting up courier deliveries.
Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
Conducted research using various media sources to obtain relevant data for staff requirements.
Developed administrative processes to achieve organizational objectives and improve office efficiency.
Maintained inventory in administrative building supply closet to prevent shortages of supplies.
Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
Increased accuracy by verifying data while processing incoming and outgoing checks and wire transfers.
Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Organized schedules, workflows and shift coverage to meet expected business demands.
Supported sales management initiatives to optimize business development.
Directed and led employees, supervising activities to drive productivity and efficiency.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
Enforced company policies and procedures to strengthen operational standards across departments.
Assisted Manager in evaluating employee performance and cultivating improvement initiatives.
Completed inventory audits to identify losses and project demand.
Oversaw team development according to industry service standards to further customer loyalty.
Fostered positive employee relationships through effective communication, training and development coaching.
Complied with company safety procedures, policies and regulations to promote safe working environment.
Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
Set up, adjusted and maintained machines to operate at peak levels and meet challenging demands.
Positioned skilled staff in key areas throughout shift to optimIze department productivity.
Documented receipts, employee hours and inventory movements.
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