receptionist resume example with 2+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
I have a wide range of experience when it comes to customer service, hospitality, office management, and business management. I am a fast learner and hard worker. I want to take all the valuable knowledge and skills I have and apply it something new and expand my horizons with a new team.
Skills
Meticulous and organized
Office equipment operations
Business operations understanding
Multi-line telephone skills
Recordkeeping and bookkeeping
Organization and efficiency
Technologically savvy
Project coordination
Microsoft Office Specialist
Document control
Security understanding
Correspondence management
Professional and polished presentation
Multitasking and prioritization
Data entry
Time management
Sound judgment
Financial administration
Schedule management
Check processing
Accounting skills
AR/AP
Account balancing reconciliation
Insurance eligibility verification
Excel spreadsheets
Data entry documentation
Mail management
Meeting logs management
Experience
Receptionist, 11/2021 - 12/2021 Hamilton Telecommunications – Frostburg, MD,
Scheduled and confirmed appointments.
Answered and directed incoming calls and voicemails.
Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
Maintained daily calendars, set appointments with clients and planned daily office events.
Processed payments and updated accounts to reflect balance changes.
Sorted incoming mail and directed to correct personnel each day.
Oversaw office inventory by restocking supplies and submitting purchase orders.
Entered data in BestNotes software to keep records of client information.
Prepared packages for shipment by generating packing slips and setting up courier deliveries.
Coordinated and communicated with dozens of clients daily to gather pertinent information.
Organized and updated weekly schedules and monthly calendar obligations for various levels of management and staff.
Handled payment processing and provided customers with receipts and proper bills and change.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Managed customer complaints and rectified issues to complete satisfaction.
Greeted incoming patients and verified paperwork to manage smooth intake processes.
Documented and routed business correspondence to manage office paperwork.
Pulled and organized requested documentation.
Greeted visitors and directed them to appropriate areas, verifying reasons for visit and insurance information.
Signed for packages, recorded deliveries and distributed to personnel.
Assistant Business Office Manager, 08/2020 - 06/2021 Americare Senior Living – Cuba, MO,
Researched issues regarding billing and resolved problems to maintain customer satisfaction.
Managed the business affairs for residents and their families.
Collection of payments from insurance companies, patient insurance copays, resident liability for Medicaid, and private pay pay collections.
Managed accounts payable , working with corporate accountants to make sure facilities bills were paid timely.
Managed and balanced the facilities petty cash weekly.
Assisted with the month end closing process in which we did a spreadsheet on the facilities revenue and bad debt for the month.
I also assisted in managing and balancing the resident fund management system.
Greeted new patients and did all the business office paperwork with them, verifying their insurances.
The facilities only Medicaid specialist in which I assisted patients and families in qualifying, applying, and getting approved for long term care Medicaid benefits and completed recertifications as needed.
Coordinated weekly Medicaid meetings with the corporate team, as well as took part in weekly UR meetings to present business aspects to all the departments.
Cover for the receptionist as needed , in a fast pace lobby checking in visitors and directing high volume calls to the appropriate departments and taking messages when needed.
Notified patients of delinquent accounts with attempt to collect outstanding amounts.
Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
Processed payments over phone and set up recurring drafts.
Received payment and posted to appropriate patient accounts.
Arranged for debt repayment and established repayment schedule based on customer finances.
Recorded information about customers' financial status and collections status efforts.
Located and monitored overdue accounts using billing system to begin collections process.
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