Receptionist resume example with 4+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Summary
Competent and cordially communicative customer service professional providing excellent support for corporate decision-makers. Meticulous individual with demonstrated success in process improvements and procedure adherence to achieve company and client objectives. Tech-savvy, knowledgeable, and highly qualified receptionist skilled in administrative support and quality customer care, bringing 5+ years of experience managing fast-paced, front desk operations. Strong planning and problem solving skills. Cheerful and hospitable with a knack for tackling wide ranges of office duties with a strong focus on customer satisfaction. Detail-oriented and very efficient. Ability to assist with routine and challenging needs while remaining perfectly professional. Enthusiastic clerical expert happy to help guests and teammates. Gifted at maintaining an upbeat attitude while greeting and interacting with clients, answering calls, and handling diverse desires. Highly organized and accurate when entering data and maintaining filing systems. Quick learner and eager employee.
Skills
Recordkeeping and bookkeeping
Organization and efficiency
Multi-line telephone skills
PC proficient
Technologically savvy
Data entry
Multitasking and prioritization
Service-oriented mindset
Professional and polished presentation
Customer satisfaction
Rapport building
Marketing and sales
Schedule coordination
Training
Project management abilities
High-energy attitude
Credit card payment processing
Inbound and Outbound Calling
Business development understanding
Conflict mediation
Microsoft Office expertise
Report generation
Employee coaching
Sharp and receptive
Experience
Receptionist, 06/2014 - 11/2016 Hawkins Parnell Thackston & Young Llp – New York, NY,
Facilitated front desk operations for busy high-volume hotel.
Answered and directed incoming calls to proper guest or internal department using multi-line telephone system.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
Responded to inquiries and room requests made online, by phone, or email.
Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
Signed for packages, recorded deliveries, sorted incoming mail, and distributed to correct personnel.
Maintained accurate bookkeeping of important files, running reports and delivering updates on occupancy and revenues.
Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
Coordinated with hotel staff to fulfill requests and resolve problems.
Communicated with staff to meet incoming guest needs, prepare for smooth check-in processes and maximize satisfaction.
Pointed out property details and guided guests to dining areas, pool, spa and fitness center.
Input customer data into reservation software and made immediate updates to reflect room changes.
Maintained smooth operations by correctly assigning rooms and coordinating guest check-ins and check-outs.
Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
Arranged special accommodations for guests to maintain optimal satisfaction.
Conducted nightly audits.
Developed vast knowledge of local area to provide guests with intel about dining options, arts, culture and other entertainment.
Shared information with patrons on entertainment and sporting events in nearby areas and made reservations to establishments to boost tourism.
Planned customized itineraries for guests with special activities to support nearby entertainment industries.
Scheduled and confirmed venue reservations for special events and celebrations.
Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
Input sensitive information to reserve guest rooms, and provided confirmations.
Issued room keys to guests upon check-in.
Monitored reservations to track incoming parties and special events.
Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
Server Shift Leader, 10/2013 - 06/2014 Senior Lifestyle Corporation – West Chester, OH,
Supervised serving staff to drive high level of hospitality and food excellence.
Created positive guest experience by listening to guest needs and recommending options to meet requests.
Trained and acclimated new servers to restaurant's culture and operations.
Managed tables throughout dining room to execute service at highest level.
Directed and assisted in general dining room cleaning and sanitation.
Assisted with performance reviews to identify areas of improvement.
Leveraged proper serving etiquette to promote inviting dining atmosphere.
Welcomed guests with personable attitude.
Answered questions and recommended specials, wine and desserts to increase profits.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Calculated charges, issued table checks and collected payments from customers.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Washed buffet, restaurant and banquet items and arranged silverware, dishes, cooking utensils, equipment and displays.
Provided exceptional service to high volume of daily customers.
Prepared salads, appetizers and garnishes to assist kitchen staff.
Cashier, 08/2012 - 10/2013 Dean Health – Oklahoma City, OK,
Operated cash register, collected cash and credit card payments, provided accurate change, and issued receipts.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Trained new team members in cash register operation, stock procedures and customer services.
Promoted specific item options to drive sales and achieve add-on purchases.
Resolved customer complaints and concerns.
Assisted customers with promotional offers.
Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
Increased sales by suggesting specific complementary items to customers.
Education and Training
Associate of Applied Science: Business Administration And Management, Expected in 06/2018 - Northern Virginia Community College - Jessicandale, VA GPA:
: Advanced Graduates Degree, Expected in 06/2014 - T.C. Williams High School - Alexandria, VA GPA:
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