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Receptionist Resume Example

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RECEPTIONIST
Summary

Motivated office professional with proven skills in managing appointments, meetings and events. Able to independently organize resources to smoothly meet routine needs and complete special projects. Skilled communicator and problem-solver with the adaptability to handle changing demands. Organized receptionist bringing strengths in handling work independently and solving routine problems without oversight. Offers expertise in bill payments and answering questions and ability to quickly learn new processes.

Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.

Skills
  • Office correspondence Reception functions
  • File management Customer service
  • Organize files Documentation
  • Multitasking Policy enforcement
  • Problem-solving Customer relations
  • Attention to detail Verbal communication
  • Accounting
  • Approach
  • AR
  • Arts
  • Attention to detail
  • Billing
  • Credit
  • Customer relations
  • Customer service
  • Delivery
  • Documentation
  • Fast
  • File management
  • Financial
  • Meetings
  • Mail
  • Office
  • Multitasking
  • Policies
  • POS
  • Problem-solving
  • Reception
  • Routing
  • Servers
  • Tables
  • Telephone
  • Phone
  • Verbal communication
  • Organization and efficiency
  • Multitasking ability
  • Data entry
  • Flexible
  • Document control
Experience
08/2019 to Current
ReceptionistEDK Services － Boling, TX
  • Assisted visitors and callers by answering questions or providing policy and procedure information.
  • Received and screened telephone calls, visitors, and incoming correspondence.
  • Maintained an efficient office environment by skillfully routing incoming and outgoing mail.
  • Documented payments and expenses to keep financial records current.
  • Proofread business documents to check spelling, grammar and compliance with office policies.
  • Updated office calendar with new meetings, events and appointments to avoid overbooking.
  • Received and routed incoming mail, packages, and deliveries.
  • Helped managers improve area operations by sharing customer feedback and contributing new ideas.
  • Satisfied customers by delivering speedy and expert service for all payment or billing needs.
  • Consulted with customers to understand desires and suggest best products to meet AR May 2017 needs.
  • Satisfied customers every day with fast, friendly, and knowledgeable support for billing needs.
  • Filed records to keep system efficient and information organized.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Answered and directed incoming calls using multi-line telephone system.
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Processed payments and updated accounts to reflect balance changes.
  • Scheduled meetings with salespeople and clients, emailed customers and placed outbound calls as needed.
  • Prepared, compiled and filed documents as well as reports presented to various parties.
  • Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
  • Sorted incoming mail and directed to correct personnel each day.
  • Rendered information to callers and drafted office emails.
  • Maintained all financial records to verify timely clearance of all credit and debit activities.
06/2018 to 07/2019
Dog WalkerJ-Canine Pet Resort － Rosenberg, Tx
  • Followed strict feeding, watering and exercising schedules for every animal under care.
  • Maintained proper schedules for feeding, watering, grooming, bathing, and exercising animals each day.
  • Kept record of feeding, medical care, and receipt and discharge of animals.
  • Collaborated well with team members to carry out daily assignments and achieve team targets.
05/2017 to 10/2018
Daycare TeacherGood Beginnings Daycare － Rosenberg, Tx
  • Led songs and games, arts and crafts, and challenged children to work hard to succeed.
  • Kept supplies organized and well-stocked for upcoming lessons and typical usage.
  • Implemented facility curriculum for children between ages of 18 months to 24 months with balanced approach to play, exploration, and learning.
11/2016 to 05/2017
HostessDenny's － Rosenberg, Tx
  • Delivered or collected final bill and processed cash and credit card payments.
  • Maintained an even and orderly flow of guests from the reception area into the dining room or lounge, and informed customers of estimated wait times.
  • Escorted guests to tables, provided menus, and discussed daily specials.
  • Seated guests, accounting for special requests and available seating.
  • Maintained organized hostess station and restocked supplies.
  • Answered incoming calls and provided information regarding hours of operation, location, and menu items.
  • Used the POS system to process credit card and cash transactions.
  • Addressed and resolved guest complaints, escalating to management when necessary.
  • Reviewed and periodically updated seating chart to reflect open and occupied seating.
  • Greeted guests with upbeat and positive attitude and engaged in personable conversation to address seating needs.
  • Supported servers by greeting tables after escorting to seats, providing water or taking beverage orders, and running food.
  • Answered the phone to take delivery or pickup orders from callers.
Education and Training
High School Diploma
  • B.F. Terry Highschool - Rosenberg, Tx
  • Completed requirements needed to receive diploma.
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Resume Overview

Companies Worked For:

  • EDK Services
  • J-Canine Pet Resort
  • Good Beginnings Daycare
  • Denny's

Job Titles Held:

  • Receptionist
  • Dog Walker
  • Daycare Teacher
  • Hostess

Degrees

  • High School Diploma

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