Receptionist Resume Example Delicioso Coco Helado

RECEPTIONIST

Summary

Reliable and accountable Manager demonstrating high level of ownership and initiative. Quick and effective at decision-making and learning skills while maintaining excellent customer service throughout sales experience. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Skills

Bilingual ( Spanish and English )
Friendly voice
Policy standards and guidelines
Data entry
Team collaboration
Effective negotiator
Credit and collections
Bill processing
Issue and conflict resolution
Staff development

Superior organization skills
Time management
Flexible schedule
Proficient in MS Office
Inbound and outbound calling
High-energy attitude
Savvy negotiator
Excellent multi-tasker
Strong communication skills

Experience

Delicioso Coco HeladoMay 2014 to August 2016Receptionist
Bronx, NY

Sorted incoming mail and directed to correct personnel each day.
Organized and updated daily/weekly schedules as well as monthly calendar obligations for various levels of management and staff.
Received incoming packages and mail, dispersed parcels, correspondence and shipped outgoing items daily.
Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
Kept reception area clean and organized to offer positive first impression to every visitor.
Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
Answered and directed incoming calls using multi-line telephone system.
Greeted visitors, assessed needs and directed to appropriate personnel.

Sentry Solutions LLCMarch 2017 to May 2018Training Manager
Bronx, NY

Supervised average of 24 training specialists in customer service department, overseeing work, optimizing performance and motivating excellence.
Presented training information via role playing, simulations and team exercises.
Analyzed employees' skill levels and implemented new techniques to boost staff knowledge.
Mentored team members to succeed and advance within department and company.
Designed training modules implementing strategic business practices and organizational behavior training concepts.
Created testing and evaluation procedures to assess performance before, during and after training sessions.
Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.

Giovanni's Restaurant & Brick Oven PizzaJune 2018 to April 2019Assistant Manager
Bronx, NY

Evaluated employee performance and developed improvement plans.
Produced monthly sales and performance reports, supporting operational planning and strategic decision making.
Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Coached and mentored employees by delivering training, guidance and performance monitoring.
Enhanced sales by implementing merchandising and promotional improvements.
Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Managed personnel scheduling, facilitating adequate coverage to meet demand.
Organized schedules, workflows and shift coverage to meet expected business demands.

Master Fire Prevention SystemsMay 2019 to CurrentCollections Representative
Bronx, NY

Used effective questioning techniques to clarify why debtors were delinquent.
Handled contracts and payments on accounts.
Entered customers' financial status information into system.
Effectively managed approximately 50-100 inbound and outbound calls daily.
Reasoned with customers and attempted to negotiate full balance payments.
Advised debtors on payment options and set up payment plans.
Partnered with cash application team and credit manager on timely and accurate posting of remittances.
Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.

Education and Training

Harry S Truman High SchoolJune 2015High School DiplomaBronx, NY

SUNY Broome Community CollegeAugust 2015Associate of Applied Science: Business Administration And ManagementBinghamton, NY

Suny Dutchess Community CollegeAugust 2016Associate of Applied Science: Business Administration And ManagementPoughkeepsie, NY

Empire Beauty SchoolSeptember 2018Associate of Arts: CosmetologyNew York, NY

Resume Overview

Companies Worked For:

Delicioso Coco Helado
Sentry Solutions LLC
Giovanni's Restaurant & Brick Oven Pizza
Master Fire Prevention Systems

School Attended

Harry S Truman High School
SUNY Broome Community College
Suny Dutchess Community College
Empire Beauty School

Job Titles Held:

Receptionist
Training Manager
Assistant Manager
Collections Representative

Degrees

High School Diploma
Associate of Applied Science : Business Administration And Management
Associate of Applied Science : Business Administration And Management
Associate of Arts : Cosmetology

Receptionist Resume Example

Resume Score: 80%

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