Receptionist resume example with 6+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Reliable and accountable Manager demonstrating high level of ownership and initiative. Quick and effective at decision-making and learning skills while maintaining excellent customer service throughout sales experience. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Skills
Bilingual ( Spanish and English )
Friendly voice
Policy standards and guidelines
Data entry
Team collaboration
Effective negotiator
Credit and collections
Bill processing
Issue and conflict resolution
Staff development
Superior organization skills
Time management
Flexible schedule
Proficient in MS Office
Inbound and outbound calling
High-energy attitude
Savvy negotiator
Excellent multi-tasker
Strong communication skills
Experience
Receptionist, 05/2014 to 08/2016 Healthdrive Corporation – Elkhart, IN,
Sorted incoming mail and directed to correct personnel each day.
Organized and updated daily/weekly schedules as well as monthly calendar obligations for various levels of management and staff.
Received incoming packages and mail, dispersed parcels, correspondence and shipped outgoing items daily.
Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
Kept reception area clean and organized to offer positive first impression to every visitor.
Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
Answered and directed incoming calls using multi-line telephone system.
Greeted visitors, assessed needs and directed to appropriate personnel.
Training Manager, 03/2017 to 05/2018 Abm – Shakopee, MN,
Supervised average of 24 training specialists in customer service department, overseeing work, optimizing performance and motivating excellence.
Presented training information via role playing, simulations and team exercises.
Analyzed employees' skill levels and implemented new techniques to boost staff knowledge.
Mentored team members to succeed and advance within department and company.
Designed training modules implementing strategic business practices and organizational behavior training concepts.
Created testing and evaluation procedures to assess performance before, during and after training sessions.
Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
Assistant Manager, 06/2018 to 04/2019 Camden Property Trust – Fairfax, VA,
Evaluated employee performance and developed improvement plans.
Produced monthly sales and performance reports, supporting operational planning and strategic decision making.
Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Coached and mentored employees by delivering training, guidance and performance monitoring.
Enhanced sales by implementing merchandising and promotional improvements.
Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Managed personnel scheduling, facilitating adequate coverage to meet demand.
Organized schedules, workflows and shift coverage to meet expected business demands.
Collections Representative, 05/2019 to Current Enova – Salt Lake City, UT,
Used effective questioning techniques to clarify why debtors were delinquent.
Handled contracts and payments on accounts.
Entered customers' financial status information into system.
Effectively managed approximately 50-100 inbound and outbound calls daily.
Reasoned with customers and attempted to negotiate full balance payments.
Advised debtors on payment options and set up payment plans.
Partnered with cash application team and credit manager on timely and accurate posting of remittances.
Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
Education and Training
High School Diploma: , Expected in 06/2015 Harry S Truman High School - Bronx, NY GPA:
Associate of Applied Science: Business Administration And Management, Expected in 08/2015 SUNY Broome Community College - Binghamton, NY GPA:
Associate of Applied Science: Business Administration And Management, Expected in 08/2017 Suny Dutchess Community College - Poughkeepsie, NY, GPA:
Associate of Arts: Cosmetology, Expected in 09/2018 Empire Beauty School - New York, NY, GPA:
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