Receptionist Lead Kennel Attendant resume example

Greeted visitors, assessed needs and directed to appropriate personnel.

• Answered and directed incoming calls using multi-line telephone system.
• Oversaw office inventory by restocking supplies and submitting purchase orders.
• Maintained daily calendars, set appointments with clients and planned daily office events.
• Sorted incoming mail and directed to correct personnel each day.
• Answered calls to help over 20 patients each day.
• Prepared packages for shipment by generating shipment invoices and setting up courier deliveries.
• Coordinated and communicated with 20+ clients daily to gather pertinent information.
• Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
• Processed payments for all dental services, including insurance and cash payments. I updated accounts to reflect balance changes.
• Responded to customer concerns and issues by email and phone.
• Took accurate messages for staff and management to facilitate open and speedy communication.
• Scheduled appointments based on the Doctor and Hygienists availability.
• Organized and updated daily schedules and monthly calendar obligations for various levels of management and staff.
• Entered data in Dentrix software to keep records of patient information.
• Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.

Assisted dentists in permanent and temporary restorative procedures, including applying dental fillings, placing temporary crowns, seating permanent crowns, Root canals and extractions.

• Built loyal patient following and retained numerous return patients by providing empathetic and caring service.
• Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
• Educated patients on postoperative and general oral health care by suggesting warm saltwater rinsing, pain medication dosage,flossing methods, and brushing techniques.
• Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
• Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
• Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed cements, and impression materials to support dentists during procedures.
• Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
• Produced opposing models, study casts and impressions to provide dentists with information on relationship between teeth, gums and dental arches.
• Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
• Coordinated and managed patient care with efficiency and professionalism by scheduling appointments, educating patients and parents.
• Entered patient data into dental records system using dentrix and observed all confidentiality rules to maintain patient privacy.
• Positioned patients for treatment by making chair adjustments, putting on their bib and applying topical if needed, and prepared necessary equipment for procedures.
• Sterilized tools, exam chair, trays and surfaces for clean and safe dental office.
• Educated patients on treatment procedures and post-procedure home care.
• Protected patients by sterilizing instruments and equipment between every consultation.
• Gathered medical information, dental health history and vitals from patients.
• Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration.