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reception administrative assistant resume example with 13+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Dedicated with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning with effective communication and organization skills.

Reliable with experience managing front desk operations and offering general office support. Detail-oriented specialist with background coordinating scheduling and record-keeping. Efficient typing and transcription skills.

Skills
  • Spreadsheet Management
  • Program Files Maintenance
  • Organizing Mail
  • Advanced MS Office Suite Knowledge
  • Office Management
  • Graphic design
  • Website Management
  • Support for Multiple Departments
Work History
11/2017 to Current Reception/Administrative Assistant James River Home Health And Hospice | Richmond, VA,
  • Executed record filing system to improve document organization and management.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
  • Updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Managed relational database to store information for reference, reporting and analysis.
  • Interacted with vendors to purchase and set up equipment and services.
  • Screened visitors and issued badges to maintain safety and security.
  • Edited documents to improve accuracy of language, flow and readability.
  • Created presentations to inform, motivate and persuade internal and external audiences.
  • Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
  • Worked in Indesign, Illustrator, Photoshop and Adobe Acrobat programs to create graphics for event promotions
  • Created weekly E-Newsletter
  • Created booklets for various events
  • Updated website
  • Ordered printed materials such as calendars, business cards, greeting cards, banners, signs.
07/2016 to 07/2017 Women's Breast Health Specialist Siemens Corporation | Littleton, CO,
  • Interviewed patients to obtain medical information and measured for durable medical equipment
  • Obtained insurance benefits to determine cost for patient
  • Fitted cancer patients and survivors with post surgical garments, mastectomy bras and prosthetics
  • Fitted patients with wigs for those suffering hair loss
  • Measured patients for compression garments
  • Filed insurance on behalf of patient
  • Notified patients when eligible for durable medical equipment
  • Made appointments for patients to obtain their durable medical equipment as insurance would cover
04/2013 to 06/2015 Medical Records Specialist Hummel Eye Associates | City, STATE,
  • Kept accurate log of requests for medical information and records.
  • Processed medical records requests from outside providers according to facility, state and federal law.
  • Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
  • Communicated effectively with staff, patients and insurance companies by email and telephone.
  • Oversaw insurance cost reporting.
  • Reviewed recordkeeping procedures for patients and doctors.
  • Maintained patient charts and accurately recorded new information.
  • Utilized Medical Record Software to manage and confirm patient data, such as insurance, demographic and medical history information.
04/2008 to 04/2013 Customer Service Home Depot | City, STATE,
  • Investigated and resolved accounting, service and delivery concerns.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Promoted available products and services to customers during service, account management and order calls.
  • Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Responded proactively and positively to rapid change.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
  • Recommended products to customers, thoroughly explaining details.
Education
Expected in to to High School Diploma | Yarbrough High School, Goodwell, OK GPA:

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Resume Overview

School Attended

  • Yarbrough High School

Job Titles Held:

  • Reception/Administrative Assistant
  • Women's Breast Health Specialist
  • Medical Records Specialist
  • Customer Service

Degrees

  • High School Diploma

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