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Receiving Manager Resume Example

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AS
RECEIVING MANAGER
Professional Summary

Alert Receiving Manager with extensive knowledge of warehouse organization and safety. Committed to high-quality department operations with strong knowledge of shipping documents and quality assurance protocols. Successful at collaborating with other team members to facilitate scheduling and accurate inventory management. Ready to bring 6 years of related experience to a challenging new role. Hands-on style and proactive mindset. Establishes positive relationships with carriers and representatives through communication and coordination skills. Competent in route planning and shipment method determination.

Skills
  • Vendor relationship management
  • Receiving/Delivery staging
  • Inventory auditing
  • Vendor returns processing
  • Handheld RF Scanner( Zebra, Symbol, Motorola)
  • Operational improvement
  • Organization
  • Team management
  • Computer skills
  • Equipment operations
  • Document drafting
  • Distribution and warehousing
  • Staff supervision
  • Microsoft Office
  • Customer service
  • Fluent in English and Polish
Work History
12/2014 to 06/2020Shipping and Receiving ManagerAbt Electronics LLC | Glenview, IL
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.
  • Drafted and managed work and shipping orders, bills of lading and shipping route materials for accurate and compliant recordkeeping.
  • Worked with vendor representatives to resolve damaged shipments and item shortages, protecting company interests and financial targets.
  • Coordinated intake of up to 200 large shipments per day.
  • Improved inventory tracking by establishing system to check-in and check-out items.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
  • Diligently examined packages and labels for defects or inaccuracies, decreasing overall packaging mistakes 25%.
  • Moved shipment materials to and from designated areas using lift and hand trucks.
  • Investigated and adopted optimal shipping and receiving strategies, selecting best carriers, routes and methods to minimize costs and enhance schedules.
  • Conducted research to address shipping errors and packaging mistakes.
  • Worked effectively with shippers to resolve issues with shipments, including damaged materials and shortages.
  • Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
  • Managed shipping and receiving team, overseeing training, schedules and work assignments.
  • Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
  • Verified deliveries against paperwork and contacted vendors to resolve discrepancies.
  • Enhanced performance of receiving dock associates through training, guidance and motivation.
  • Gathered and processed merchandise returns.
  • Coordinated efficient storage areas to optimize materials movements and minimize labor hours.
  • Met warehouse operational needs through efficient staffing and resourcing of materials and equipment.
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations and replacements.
  • Conducted training programs with employees to promote familiarity with company products and applications.
  • Orchestrated efficient routing by producing accurate shipping documentation and package labels.
12/2014 to 06/2020DriverAbt Electronics LLC | Glenview, IL
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs
  • Updated personal logs and business tracking documents accurately and according to schedule requirements
  • Answered, scheduled and responded to reservation calls at specific times and locations
  • Coordinated efficient merchandise loading and unloading to keep up with tight schedules
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift
  • Coordinated efficient routes to avoid delays and optimize schedules
  • Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions
  • Loaded and secured items in trucks to avoid damage to parcels during delivery
  • Upheld high standards of professionalism and discretion when working with high-value clients
  • Generated consistent referrals and repeat business by providing friendly and fast service
  • Checked in with dispatch service and updated with current location
  • Delivered goods and products to customer on time and in excellent condition
  • Assisted passengers with entering and exiting vehicles safely and securely stowed baggage to minimize damage risk
  • Worked directly with customers to assess quality issues, including damage and incompleteness of orders
  • Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery
  • Completed on-time deliveries by choosing best and most efficient routes
  • Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules
  • Verified over 8 daily deliveries against shipping instructions before delivering to customers
  • Planned and adjusted optimal routes based on traffic and weather conditions, reducing distribution time by 15%
  • Upheld high standards of professionalism and discretion when working with high-value clients.
12/2014 to 06/2020Customer Service Representative SpecialistAbt Electronics LLC | Glenview, IL
  • Cultivated customer loyalty, promoted repeat customers and improved sales
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
  • Evaluated account and service histories to identify trends, using data to mitigate future issues
  • Strategically scheduled team members to maintain optimal staffing levels for expected customer loads
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
  • Communicated with vendors regarding back order availability, future inventory and special orders
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Provided primary customer support to internal and external customers in fast-paced environment
  • Responded to customer requests for products, services and company information
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
  • Answered average of 100 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information
  • Suggested new procedure to persuade cancelling customers to stay with company, resulting in 10% decrease in cancellations
  • Resolved technical issues over phone with 50 customers daily
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
Education
06/2010High School DiplomaMaine East High School, Park Ridge, IL
06/2015Associate of ScienceOakton Community College, Des Plaines, IL
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Resume Overview

Companies Worked For:

  • Abt Electronics LLC

School Attended

  • Maine East High School
  • Oakton Community College

Job Titles Held:

  • Shipping and Receiving Manager
  • Driver
  • Customer Service Representative Specialist

Degrees

  • 06/2010 High School Diploma
    06/2015 Associate of Science

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