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Real Time Specialist Resume Example

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REAL TIME SPECIALIST
Summary

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team. Hardworking and knowledgeable in using scripts and personal expertise to address multiple customer concerns. Self-motivated and independent in sourcing and implementing solutions. Good conflict mediation and multitasking abilities.

Skills
  • Call center operations
  • Customer communications
  • Honest problem-solving skills
  • Daily living assistance
  • Clean driving history
  • Team collaboration
  • Professional and mature
  • Information tracking
  • Scheduling proficiency
  • Employee motivation
  • Report writing
  • Project organization
  • Problem resolution
  • Security systems
  • Relationship development
  • Multi Tasking
  • Never Late
  • Quick Leaner
Experience
Real Time Specialist | 12/2019 to Current
Vivint Smart Home - Provo, UT
  • Maximized office efficiency by answering incoming calls per day to provide office information and transfer calls to desired personal.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Reviewed staffing levels to determine weather or not Overtime should be approved or if Employees should be sent home.
  • Sent out an an analysis everyday to track staffing levels.
  • In charge of overlooking statistics to see how quickly we are getting to subscribers and agency incoming calls.
  • Tracking how long representatives have been on their alarms/calls.
  • Took Supervisor Escalated calls.
Monitoring Specialist | 10/2018 to Current
Vivint Smart Home - Provo, UT
  • Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
  • Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Resolved average of inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Consulted with customers regarding standard operating procedures, addressing any concerns the customer may have.
  • Processed customer account changes.
  • Documented conversations with customers to track requests, problems and solutions.
  • Dispatching Police and the guard to customers homes and businesses.
  • Completed outgoing calls per day according to assigned call list.
  • Assisted callers per week in fast-paced environment.
  • Maintained high-volume workload within fast-paced environment by assisting clients and consistently meeting performance benchmarks.
Aide/CNA | 05/2016 to 05/2018
BeeHive Homes - Vernal, UT
  • Assisted with meal planning to meet nutritional plans.
  • Worked with supervisory medical staff to review cases and improve care.
  • Helped clients maintain daily living standards by assisting with personal hygiene needs.
  • Monitored vital signs and medication use, documenting variances and concerning responses.
  • Offered daily living support such as grooming and mobility assistance.
  • Kept records of each individual child, including meals served, bathroom habits, disciplinary issues, and medications administered.
  • Provided clients with emotional support and companionship.
  • Assisted in meal prep and medication dispensing if needed.
  • Performed basic housekeeping duties such as linen washing, dishwashing, vacuuming, dusting, and mopping.
  • Developed organized system and reminders about medication times.
Delivery Driver | 05/2014 to 05/2018
Desert Splash Spas - Vernal, UT
  • Obtained signatures needed to complete and process all paperwork efficiently.
  • Satisfied record keeping demands with accurate invoicing, shipping paperwork coordination and daily logs outlining field activities.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Loaded and unloaded trailers each day.
  • Operated and maintained heavy equipment safely, including forklifts, stair climbers and pallet jacks.
  • Presented customers with bills and receipts and collected amount worth of payments for goods delivered.
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Obtained signatures on all invoices and credits to stay on top of paperwork requirements.
  • Notified branch management of any vehicle safety concerns and issues.
Education and Training
Uintah High School - Vernal, UT
High School Diploma
05/2018
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Resume Overview

Companies Worked For:

  • Vivint Smart Home
  • BeeHive Homes
  • Desert Splash Spas

School Attended

  • Uintah High School

Job Titles Held:

  • Real Time Specialist
  • Monitoring Specialist
  • Aide/CNA
  • Delivery Driver

Degrees

  • High School Diploma

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