motivated and passionate Operations Specialist seeking a position of increased
responsibility with room for
Excellent communicator with strengths in daily operations management,
data analysis, financial
modeling, and workflow improvements
Bachelor of Science: Management , June 15th 2014 DePaul University - Chicago, IL Specialization in Entrepreneurship
Real Estate Portfolio Manager , 09/2015 to Current Blackhawk Partners LLC – Chicago
Managed a private real estate portfolio which included over 40 residential properties in the Chicago Area.
Obtained Illinois Real Estate Broker's License
Responsible for all questions/maintenance requests/concerns of over 250 tenants.
Successfully turned around high delinquency rate by effectively communicating with tenants and improving process for collecting and tracking lease payments
Recommended and guided deployment of improved digital filing system to optimize management and accuracy of all information.
Utilized Microsoft Excel to create databases of all property management, LLC, tax, insurance, and legal information.
Sourced vendors for special project needs and negotiated contracts.
Operations Analyst, 02/2015 to 09/2015 HealthJoy – Chicago, IL
Performed data analysis on over 100,000 calls for a healthcare concierge call center in real time.
Created call center statistic models in Microsoft Excel to predict call volume to determine future staffing decisions.
Developed and maintained operational and financial models.
Created consumer content and assisted in SEO optimization and social media awareness.
Assisted with all IT issues in an organization with over 40 employees.
Commodity Trader, 03/2014 to 01/2015 HTG Capital/Joss Group – Chicago, IL
Traded over 200,000 futures contracts across multiple products including
copper, gold, silver, and oil futures on several exchanges including the CME and CBOT.
Confirmed trades with brokers and dealers and assisted with trade settlement issues.
Conducted fundamental and technical analysis to take advantage of arbitrage markets.
Accounted for the total profit/loss, total contracts, and total rebates for all products and exchanges.
Focused on improving operational tasks, trade analysis and underlying valuation aspects of trading
products on futures exchanges.
Residential Real Estate Analyst, 06/2013 to 02/2014 Century 21 Affiliated – Chicago, IL
Performed qualitative and quantitative analysis on thousands of residential properties
Assisted with development of property valuation software and guided the structure of
Built up Microsoft Excel databases with yield, capitalization, and other metrics.
Created and improved excel templates and macros to maximize workflow efficiency and
identify most desired assets for further underwriting.
Provided necessary feedback on asset valuation formulas to help clients achieve their target
rate of acquisition.
Competed against other brokerages in order to maximize revenue and provide hedge funds with
the most possible worthwhile acquisitions.