LiveCareer-Resume

rdr agent resume example with 7+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Qualified Agent with documented history of meeting and exceeding sales goals. Known for strong relationship-building skills and commitment to maintaining loyal customers. Excellent record of expanding market share, retaining customers and promoting new initiatives.

Skills
  • Communication Skills
  • Technical Competency
  • Work Ethic
  • Flexibility
  • Determination and Persistence
  • Eager and Willing to Add to Their Knowledge Base and Skills
  • Order Entry
  • Telemarketing
  • Load & Unload
  • Freight Experience
  • Order Picking
  • Packaging
  • Shipping & Receiving
  • Inventory Control
  • Microsoft Excel
  • Google AdWords
  • Inside sales
  • Cold calling
  • Remote access software
  • Debits & credits
  • Sales
  • Typing
  • Analysis skills
  • Zendesk
  • Customer support
  • Google Docs
  • Records management
  • EDI
  • Transportation management systems
  • Supply chain
Experience
02/2023 to Current
RDR Agent Conn's, Inc. Huntsville, AL,
  • Responded promptly to customer service calls and inquiries from diverse groups of individuals.
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Obtained proper authorization and identification to release confidential medical records.
  • Supported hospital and clinic operations using customer service skills and detailed system knowledge.
05/2022 to 01/2023
Linehaul Transportation Specialist Og Industries Inc Torrington, CT,
  • Assist drivers/carriers with various issues that they encounter on the road
  • Receive cases in their que coming up from drivers such as needing to identify a location to drop off trailers, mechanical issues, questions about a load they’re transporting etc
  • Responsible for troubleshooting this issue by identifying another location for the driver to reroute to
  • Review what the driver is looking for, pull up record of the load that the driver is working on, reach out to driver/carrier to resolve the issue
  • Worked with providers such as freight carriers to resolve delivery problems and make schedule adjustments.
  • Communicated delays and early arrivals to management.
  • Identified and troubleshot logistical issues and delays, communicating issues to managers and customers.
  • Confirmed driver documents, including bills of lading, trailer placards and current HAZMAT guide.
08/2021 to 03/2022
Parts clerk Peraton Wallops Island, VA,
  • Resolved customer concerns and promptly answered inquiries to maintain satisfaction.
  • Review and perform physical count of all inventory reports and prepare requisitions for all automotive and heavy equipment parts
04/2015 to 01/2020
Scale House Operator The Sundt Companies Salt Lake City, UT,
  • Operated forklifts, pallet jacks, power lifts, or front-end loaders to load bales, bundles, or other heavy items onto trucks for shipping
  • Security
  • Gave scale tickets to customers, signed waste manifests and documented incoming waste.
  • Utilized various software systems to facilitate movement, planning and scheduling.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
05/2015 to 04/2017
Security Guard Bluestar Us Cleveland, OH,
  • Patrolled and protected property from theft and illegal entry
  • Monitored alarm panes and video equipment to enhance safety and security
  • Operated base station, dispatching officers and logging all activity
  • Retained custody of personal valuables
  • Patrolled assigned territory to protect persons or property
  • Answered alarms and investigated disturbances
  • Secured personnel and premises by inspecting buildings and patrolling property.
  • Protected entrances by scanning individuals and bags via manual checks or x-ray machinery.
  • Guarded restricted areas to prevent unauthorized entry.
  • Verified photo IDs and tickets to allow guests passage.
12/2014 to 03/2015
Laborer Dial Manufacturing City, STATE,
  • Attached identifying tags to containers
  • Read work orders and received oral instructions to determine work assignments
  • Recorded numbers of units handled and moved
  • Moved freight, stock, and other materials to and from storage and production areas, loading docks, delivery vehicles, ships, and containers
  • Sorted cargo before loading and unloading
  • Loaded and unloaded merchandise using winches and other hoisting devices
  • Packed containers and re-packed damaged containers
  • Telemarketing
  • Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
  • Completed variety of physical labor tasks.
  • Met company and OSHA safety guidelines for work site operations to minimize worker risk.
  • Performed repetitive assembly tasks with hand and power tools and automated equipment.
  • Operated pallet jacks and forklifts to load and unload supplies and materials.
07/2013 to 08/2014
Telemarketer Ipacesetters City, STATE,
  • Delivered prepared sales talks that describe products and services in order to persuade potential customers to purchase a product or service
  • Explained products, services, and prices, and answered questions from customers
  • Obtained customer information and entered orders into computers
  • Answered telephone calls from potential customers
  • Recorded names, addresses, purchases, and reactions of prospects contacted
  • Maintained records of contacts, accounts, and orders
  • Used scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
  • Educated customers about product or service offerings meeting individual needs.
  • Handled inbound telephone calls from interested customers.
  • Worked well with automatic computer dialing and proprietary software to manage daily call loads.
  • Set up new accounts and listed personal, demographic and payment information in system.
Education and Training
Expected in to to
: Business Communications
University of Phoenix - Tempe, AZ
GPA:
Certifications
Forklift Certified July 2022 to December 2022 Electric Pallet Jack July 2022 to December 2022

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • University of Phoenix

Job Titles Held:

  • RDR Agent
  • Linehaul Transportation Specialist
  • Parts clerk
  • Scale House Operator
  • Security Guard
  • Laborer
  • Telemarketer

Degrees

  • Some College (No Degree)

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: