rdr agent resume example with 7+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Qualified Agent with documented history of meeting and exceeding sales goals. Known for strong relationship-building skills and commitment to maintaining loyal customers. Excellent record of expanding market share, retaining customers and promoting new initiatives.

  • Communication Skills
  • Technical Competency
  • Work Ethic
  • Flexibility
  • Determination and Persistence
  • Eager and Willing to Add to Their Knowledge Base and Skills
  • Order Entry
  • Telemarketing
  • Load & Unload
  • Freight Experience
  • Order Picking
  • Packaging
  • Shipping & Receiving
  • Inventory Control
  • Microsoft Excel
  • Google AdWords
  • Inside sales
  • Cold calling
  • Remote access software
  • Debits & credits
  • Sales
  • Typing
  • Analysis skills
  • Zendesk
  • Customer support
  • Google Docs
  • Records management
  • EDI
  • Transportation management systems
  • Supply chain
02/2023 to Current
RDR Agent Conn's, Inc. Huntsville, AL,
  • Responded promptly to customer service calls and inquiries from diverse groups of individuals.
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Obtained proper authorization and identification to release confidential medical records.
  • Supported hospital and clinic operations using customer service skills and detailed system knowledge.
05/2022 to 01/2023
Linehaul Transportation Specialist Og Industries Inc Torrington, CT,
  • Assist drivers/carriers with various issues that they encounter on the road
  • Receive cases in their que coming up from drivers such as needing to identify a location to drop off trailers, mechanical issues, questions about a load they’re transporting etc
  • Responsible for troubleshooting this issue by identifying another location for the driver to reroute to
  • Review what the driver is looking for, pull up record of the load that the driver is working on, reach out to driver/carrier to resolve the issue
  • Worked with providers such as freight carriers to resolve delivery problems and make schedule adjustments.
  • Communicated delays and early arrivals to management.
  • Identified and troubleshot logistical issues and delays, communicating issues to managers and customers.
  • Confirmed driver documents, including bills of lading, trailer placards and current HAZMAT guide.
08/2021 to 03/2022
Parts clerk Peraton Wallops Island, VA,
  • Resolved customer concerns and promptly answered inquiries to maintain satisfaction.
  • Review and perform physical count of all inventory reports and prepare requisitions for all automotive and heavy equipment parts
04/2015 to 01/2020
Scale House Operator The Sundt Companies Salt Lake City, UT,
  • Operated forklifts, pallet jacks, power lifts, or front-end loaders to load bales, bundles, or other heavy items onto trucks for shipping
  • Security
  • Gave scale tickets to customers, signed waste manifests and documented incoming waste.
  • Utilized various software systems to facilitate movement, planning and scheduling.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
05/2015 to 04/2017
Security Guard Bluestar Us Cleveland, OH,
  • Patrolled and protected property from theft and illegal entry
  • Monitored alarm panes and video equipment to enhance safety and security
  • Operated base station, dispatching officers and logging all activity
  • Retained custody of personal valuables
  • Patrolled assigned territory to protect persons or property
  • Answered alarms and investigated disturbances
  • Secured personnel and premises by inspecting buildings and patrolling property.
  • Protected entrances by scanning individuals and bags via manual checks or x-ray machinery.
  • Guarded restricted areas to prevent unauthorized entry.
  • Verified photo IDs and tickets to allow guests passage.
12/2014 to 03/2015
Laborer Dial Manufacturing City, STATE,
  • Attached identifying tags to containers
  • Read work orders and received oral instructions to determine work assignments
  • Recorded numbers of units handled and moved
  • Moved freight, stock, and other materials to and from storage and production areas, loading docks, delivery vehicles, ships, and containers
  • Sorted cargo before loading and unloading
  • Loaded and unloaded merchandise using winches and other hoisting devices
  • Packed containers and re-packed damaged containers
  • Telemarketing
  • Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
  • Completed variety of physical labor tasks.
  • Met company and OSHA safety guidelines for work site operations to minimize worker risk.
  • Performed repetitive assembly tasks with hand and power tools and automated equipment.
  • Operated pallet jacks and forklifts to load and unload supplies and materials.
07/2013 to 08/2014
Telemarketer Ipacesetters City, STATE,
  • Delivered prepared sales talks that describe products and services in order to persuade potential customers to purchase a product or service
  • Explained products, services, and prices, and answered questions from customers
  • Obtained customer information and entered orders into computers
  • Answered telephone calls from potential customers
  • Recorded names, addresses, purchases, and reactions of prospects contacted
  • Maintained records of contacts, accounts, and orders
  • Used scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
  • Educated customers about product or service offerings meeting individual needs.
  • Handled inbound telephone calls from interested customers.
  • Worked well with automatic computer dialing and proprietary software to manage daily call loads.
  • Set up new accounts and listed personal, demographic and payment information in system.
Education and Training
Expected in to to
: Business Communications
University of Phoenix - Tempe, AZ
Forklift Certified July 2022 to December 2022 Electric Pallet Jack July 2022 to December 2022

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Resume Overview

School Attended

  • University of Phoenix

Job Titles Held:

  • RDR Agent
  • Linehaul Transportation Specialist
  • Parts clerk
  • Scale House Operator
  • Security Guard
  • Laborer
  • Telemarketer


  • Some College (No Degree)

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