Hardworking RDM manager with background in quickly taking orders, managing the drive-thru window and preparing food. POS systems knowledge. Fast food professional focused on greeting all customers in a friendly, welcoming manner. Seeking added responsibilities to help restaurant operations run smoothly. Food service worker with exceptional interpersonal skills. Reliable, punctual and works well under pressure. Flexible RDM manager who excels in a fast-paced environment looking for a position with growth opportunities. Energetic, bilingual team player with six years of experience fluently talks English/Spanish. RDM in charge of truck orders making sure they were accurate. Outgoing RDM manager familiar with cash and food handling procedures. Possesses strong communication and time management skills.
Point of Sale (POS) system operation
Friendly and helpful
Late-night shift availability
Carbonated beverage dispenser cleaning and maintenance
Fast and efficient service worker
Good with numbers and math
Accustomed to shift work
RDM MANAGER, 05/2006
to Current Mcdonalds – Mesquite,
Consistently provided friendly guest service and heartfelt hospitality.
Promptly and empathetically handled guest concerns and complaints.
Demonstrated integrity and honesty while interacting with guests, team members and managers.
Operated the drive-through window and sales register quickly and efficiently.
Greeted customers and provided excellent customer service.
Pleasantly and courteously interacted with customers.
Maintained high standards of customer service during high-volume, fast-paced operations.
Prepared fountain drinks and ice cream items.
Prepared all food orders within a 2-3 minute time frame.
Handled currency and credit transactions quickly and accurately.
Stored food in designated containers and storage areas to prevent spoilage or cross-contamination.
Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk.
Reported to all shifts wearing a neat, clean and unwrinkled uniform.
Reported to each shift on time and ready to work.
Performed all position responsibilities accurately and in a timely manner.
Communicated openly and honestly with the management team during each shift to ensure it ran smoothly.
Immediately informed supervisors when supplies were low or if equipment was not functioning properly.
Answered an average of 30 calls per day by addressing customer inquiries, solving problems and providing new product information.
Greeted customers entering the store to ascertain what each customer wanted or needed.
Earned management trust by serving as key holder, responsibly opening and closing store.
Answered product questions with up-to-date knowledge of sales and store promotions.
Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
Scheduled weekly inventory pickups and deliveries with vendors.
Assisted customers with food selection, inquiries and order customization requests.
Operated a POS system to itemize and complete an average of number customer purchases.
Achieved sales goals and service performance requirements of $amount through new customer sales.
Participated in physical inventory counts every time period.
Assisted in creating pre-season marketing plans to support department and divisional strategies.
Communicated all store initiatives and promotions to customers to generate return business.
Made sure that products were produced on time and are of good quality.
Worked with licensing managers to understand the markets and assist with prioritization of target accounts for licensing opportunities.
Supervised and motivated staff and management.
Trained, coached and mentored staff to ensure smooth adoption of new program.
Hired and trained 100 of staff.
High School Diploma: 2008 Americas National Christian Acadamy - Arlington,
Promoted to Crew Shift Leader after less than four months of employment.
Won "Employee of the Month" award each month for three months in a row.
Efficiently served more than 100 satisfied customers during an average shift at the drive up window.
Worked directly with Human Resources to streamline hiring and onboarding process.
Supervised sales team to monitor sales activity and goal achievement.
Consistently met production and schedule levels.
Food service management classes. Coursework in business and restaurant management. ASM and RDM certified manager Serve safe cerified