rca resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Thorough Service Technician with a commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing a high volume of service calls while maintaining quality and efficiency. Trustworthy and reliable.

  • Strong team player
  • Dependable and reliable
  • Supervisory experience
  • Strong written and verbal communication skills
  • Self-motivated
  • Emotional and Social Support
  • Critical thinking
  • Written Communication
  • Commercial driving
Work History
RCA, 08/2020 - Current
Paper Transport, Inc. Sturtevant, WI,
    • Directly interacted with customers to deliver mail, packages and ordered goods.
    • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
    • Communicated customer complaints, requests and feedback to company management for swift resolution.
    • Collected mail from letter boxes on specific route both on foot and by vehicle.
    • Loaded and secured items in trucks to avoid damage to parcels during delivery.
    • Used portable devices to maintain system records by scanning items delivered to homes and businesses.
Owner, 01/1993 - Current
Sunrise Residential Treatment Center La Verkin, UT,
  • Interpreted clients' needs and introduced services that would perfectly fit each of them.
  • Provided exceptional support services to consumers who had issues with growth and remaining natural w/o chemicals. Still continuing to provide outstanding customer service.
  • Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health.
  • Suggested treatments and styles to suit customers' appearance and desired look.
  • Recorded notes for future reference, including customer preferences and services delivered.
  • Directed successful operational turnaround, eliminating over $0 in debt within 6 months.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
Operator/PT Dispatcher/Crew Trainer, 01/2015 - 08/2020
Common Spirit Englewood, CO,
  • Customer Service
  • Met vehicle operation regulations by staying up-to-date on personal licensing requirements and performing regular maintenance.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
  • Kept detailed track of all available field personnel and all in-progress and completed calls.
  • Trained new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction by [100]%.
  • Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.
  • Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
  • Verified timekeeping records and handled any discrepancies with employees.
  • Used Microsoft Word and other software tools to create documents and other communications
  • Handled day-to-day running of transportation, ensuring high levels of productivity and progression
Nurse/Operator Technician, 04/2001 - 01/2012
Wabtec Corporation Wilmerding, PA,
  • Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals, including physicians, case managers, and social workers.
  • Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols to optimize performance and safety.
  • Observed and reported patient condition, progress, and medication side effects to accurately document updates.
  • Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
  • Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
  • Monitored machines during operation to detect sounds of malfunctioning or excessive vibration and adjusted machines or replaced tools to eliminate problems.
  • Picked up supplies and back hauls from vendors and completed related paperwork.
  • Followed proper procedure for installation and removal of catheters, IVs, and PIC lines
Nurse, 01/2003 - 10/2004
Bright Horizons Family Solutons Fishersville, VA,
  • Monetary management assisted doctors with surgeries and non-invasive procedures.
  • Collected blood, tissue, and other laboratory specimens and prepared them for lab testing.
  • Confidently managed overall operation of nursing services and patient care, including monetary management, quality assurance, patient care, safety risk management, teammate satisfaction, quality index scores, and facility maintenance.
  • Provided patient education.
  • Followed infection control procedures.
  • Managed care for post-operative patients through discharge.
  • Ran front and back office
  • Interviewed patients to obtain medical information, weight and height measurements, and vital signs.
  • Kept optimal supply levels in treatment rooms, triage, and other areas to meet typical patient loads.
Janitorial Services, 01/2000 - 01/2003
Cleaning Solutions City, STATE,
  • Regularly maintained positive relationships with all customers.
  • Communicated operational issues and staff changes regularly.
  • Held contracts to clean for several companies.
  • Applied effective commercial building maintenance principles and practices.
  • Directed team of 5 personnel.
Assembly Technician, 04/1997 - 10/2000
Boeing Aerospace City, STATE,
    • Assisted machine operators with finished pieces.
    • Read and followed blue prints and schematics also followed standard operating procedures per faa.
    • Built circuit boards for cockpit.
    • Conformal coat
    • Assembled black boxes
    • Data entry
    • Customer Service
Assistant Director, 01/1994 - 03/1997
Goodtimes Learning Center City, STATE,
  • 24-hour lead teams of professionals in special projects and daily operations.
  • Trained and mentored new employees on industry practices and business operations.
  • Established budgets and documented expenses.
  • Handled all monies
  • Administered medications and keeping appropriate records.
  • Delivered individualized programming and differentiated instruction for each classroom
  • Operated and managed 24-hour daycare in accordance with company and state licensing standards.
  • Offered well-balanced and nutritious menu options.
  • Trained, coached, and mentored staff to ensure smooth transition of high scope program
Bachelor of Science: Nursing, Expected in 2003
Lincoln Medical College - Norcross, GA
Status -
  • Graduated with 4.0 GPA
  • Graduated in Top 5% of Class
Associate of Science: Education, Expected in 1993
Texas Tech University - Lubbock, TX
Status -
  • Minored in Education
Additional Information

I do maintain my class A license with endorsement with all my medical documentation.

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Resume Overview

School Attended

  • Lincoln Medical College
  • Texas Tech University

Job Titles Held:

  • RCA
  • Owner
  • Operator/PT Dispatcher/Crew Trainer
  • Nurse/Operator Technician
  • Nurse
  • Janitorial Services
  • Assembly Technician
  • Assistant Director


  • Bachelor of Science
  • Associate of Science

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