Rca resume example with 10+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities.

Personal Care Aide experienced in assisting clients with mental impairments or physical limitations to manage everyday tasks. Skilled in geriatric care and providing companionship and direct assistance to cognitively impaired clients.

Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.

Personable Job Title offering Number years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Motivated Job Title experienced in seasonal roles with superior talent for getting up to speed quickly and driving sales. Offers flexible schedule to work peak seasonal hours. Delivers excellent customer service by practiced listening and speaking skills. Understands and utilizes sales, merchandising and marketing skills.

Diligent Job Title skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.

Conscientious Job Title with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.

  • Patient Care
  • Medication Administration
  • Rehabilitation
  • Bathing
  • Dementia Knowledge
  • Patient Bathing
  • Cleaning
  • Meal Preparation
  • Allergy Management
  • Emotional Support
  • ADLs Assistance
  • Adaptive Equipment
  • Range of Motion Exercises
  • Clinical Documentation
  • Infection Control
  • Healthy Meal Preparation
  • Privacy and confidentiality
  • Transporting patients
  • Dementia and Alzheimer's knowledge
  • Supporting personal needs
  • Patient Assessments
  • Recording vital signs
  • Observing responses
  • Documenting behaviors
  • Wound care specialist
  • Responding to emergencies
  • Patient-focused care
  • Feeding assistance expert
  • Inpatient care
  • Direct Patient Care
  • Chronic disease management
  • Companionship and emotional support
  • Measuring bodily fluids
  • Patient Management
  • Medical Records
  • n
  • MS Office
  • Decision-Making
  • Teambuilding
  • Data Entry
  • Active Listening
  • Multitasking Abilities
  • Excellent Communication
  • Analytical and Critical Thinking
  • Teamwork and Collaboration
  • Dependable and Responsible
  • Interpersonal Communication
  • Flexible and Adaptable
Work History
Customer Service Representative, to
General Electric, ,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
Operator , 06/2016 to 12/2018
Acadia HealthcareNorcross, GA,
  • Operated production equipment safely and efficiently with team of 9 employees.
  • Closely inspected parts for cleanliness and freedom from contaminants.
  • Communicated with system operators to regulate factors such as line voltages and frequencies.
  • Assessed materials, parts and final products for quality, and removed defects.
  • Completed work according to schedule and helped struggling team members.
  • Prevented personnel injuries during plant maintenance by practicing diligent lockout-tagout processes.
  • Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.
  • Received and processed both written and verbal instructions, prints and work orders.
  • Tended equipment during operation and monitored readouts to determine areas of concern and quickly correct problems.
  • Performed changeovers for specified machinery and retooled specifications for change in product.
  • Monitored quality of incoming materials and completed in-process quality inspections.
  • Prepared non-compliance reports to document anomalies in production process.
CNA, 04/2010 to 12/2015
TivoliCity, STATE,
  • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Cared for average of 10 patients per 8 hours in nursing home facility, delivering high-quality, efficient support to meet all needs.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Transported patients between rooms and appointments or testing locations.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Participated in cards and fun activities with patients to boost mood, improve overall memory and provide light entertainment.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Helped patients effectively manage routine bathing, grooming and other hygiene needs.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep nurses informed of changes.
  • Oversaw and maintained patients' rooms, group living areas and nurse stations.
RCA, 04/2018 to Current
Company NameCity, State,
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
  • Furthered skills by actively taking part in employee trainings and taking classes in subjects to improve understanding.
  • Investigated, documented and submitted information to Quality Department about special incidents, events and complaints.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Kept close eye on behavior and emotional responses of clients, consulting with director Manager to address concerns and protect each person from any harm.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Reported any unusual or urgent circumstances in patients' condition or environment immediately to Manager.
  • Followed nutritional plans to prepare optimal meals, including purchasing ingredients from local shops.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Increased medication knowledge and medical terminology prowess through consistent research and continuing education.
  • Provided patients with assistance in completing such tasks as tolieting and dressing, effectively reducing daily burden on family members.
Medical Assistant : Medical Assistant , Expected in 05/2000
MATC Madison - Madison, WI,

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Resume Overview

School Attended

  • MATC Madison

Job Titles Held:

  • Customer Service Representative
  • Operator
  • CNA
  • RCA


  • Medical Assistant

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