Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Reliable, motivated and persevering Rating Veteran Service Representative (RVSR) seeking a position with a federal agency that will provide opportunities for professional growth and development.
Highlights
Complex problem solving
Strong planning skills
Good written communication
Data collection and analysis
Organized and efficient
Strong work ethic
Accomplishments
Process Improvement
Created new departmental procedures manual.
Training
Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.
Other
Received a monetary award for strong attention to detail, exemplary customer service and team-player attitude.
Experience
08/2011 to Rating Veteran Service Representative Series: 0998 Pay Plan: GS Grade: 12 Step 2DEPARTMENT OF VETERAN AFFAIRS | City, STATE,
Adjudicate claims in order to grant or deny VA benefits based on various objective and subjective evidence and produce written assessments to support decisions.
Apply and interpret various Federal Laws that pertain to disability compensation and veterans benefits.
Analyzing and evaluating both the quantitative and qualitative effectiveness of line program operations in meeting stated and established goals and objectives.
Explains various benefit programs and entitlement criteria along with identifying possible issues, gathering needed evidence, and adjudicating claims.
Responsible for analyzing and assessing complex claims to make determinations regarding service-connection, percentage of disability, permanent and total disability and entitlement to compensation, pension and vocational training, medical and dental treatment, automobiles or other conveyances, specially adapted housing, dependent education allowances, and other ancillary benefits.
Participated in several special projects to include Provisional, Brokered, Congressional, Homeless, Hardship, Terminally Ill and oldest station cases.
Review forms and reports, and confer with management and users about format, distribution, and purpose, and to identify problems and improvements.
Developing viewpoints and reconciling differences of opinions and assist with the training of new hires.
Protects operations by keeping information confidential
Contributes to team effort by accomplishing related results as needed
05/2011 to 08/2011Claims Assistant/ Series: 0998 Pay Plan: GS Grade: 6 Step 2DEPARTMENT OF VETERAN AFFAIRS | City, STATE,
Serves as a primary contact for the veteran and his/her representative or advocate for compensation and pension claims.
Responsible for the care and maintenance of the claims folders; analyzes the claim and determines if the disposition of the claims and control action has been appropriately identified
Develop and implement records management program for filing, protection, and retrieval of records, and assure compliance with program.
Document findings of study and prepare recommendations for implementation of new systems, procedures, or organizational changes.
02/2010 to 05/2011Readjustment Counseling Assistant/ Office Manager/ Series: 0102 Pay Plan: GS Grade: 6DEPARTMENT OF VETERAN AFFAIRS | City, STATE,
Brief management on project status and/or issues encountered in project completion.
Track the completion of projects designated high-priority by management to ensure deadlines are met.
Schedule appointments and meetings for executive-level staff based upon a knowledge of staff priorities and commitments.
Coordinate the flow of internal and external communications and manage the correspondence system.
Prepare clear and concise written communications and make oral presentations
Develop and implement records management program for filing, protection, and retrieval of records, and assure compliance with program.
Analyze complex data and budget review
Communicate effectively with diverse groups
Operate standard office equipment
Set up and maintain relational database files
Perform queries, and retrieve data to prepare reports
Create flyers and other promotional and training materials
Adapt to changing technology; work independently; organize and prioritize work
Coordinate a variety of projects simultaneously
Read, interpret, research, explain and apply laws, rules, regulations, policies and procedures
Establish and maintain cooperative working relationships.
Prepare manuals and train workers in use of new forms, reports, procedures or equipment, according to organizational policy.
Recommend purchase of storage equipment, and design area layout to locate equipment in space available.
Document findings of study and prepare recommendations for implementation of new systems, procedures, or organizational changes.
08/2006 to 05/2007Dental Health Adjunct InstructorSAVANNAH TECHNICAL COLLEGE | City, STATE,
Managed student academic records, established class schedules and recommended campus services to students as needed.
Briefed management on project status and/or issues encountered in project completion.
Track the completion of projects designated high-priority by management to ensure deadlines are met.
Scheduled appointments and meetings for executive-level staff based upon a knowledge of staff priorities and commitments.
Planned meetings or conferences, including determining which staff are required to attend as well as kept minutes.
Conducted research to answer inquiries received from external groups and organizations.
Prepared agendas, handouts, or other documents for distribution at meetings.
Managed the executives' calendar, schedule, appointments, travel arrangements, and meetings.
Coordinated the flow of internal and external communications and manage the correspondence system.
08/2005 to 11/2005File Clerk/ Work Study/ (equiv. GS-303-04)Department Of Veteran Affairs | City, STATE,
Created and updated medical files.
Pulled daily charts on patients during scheduled appointments.
Oversees the administrative functions of the service that include incoming/ outgoing correspondence, records management , publications/ forms management, administrative standard operating procedures, administrative internal controls, and organizational files management
Maintains comprehensive database(s) to provide information used in making organization decisions and in preparing reports.
Education
Expected in May 2011Master of Science | Administration LeadershipCentral Michigan University, Fort Belvoir, VAGPA:
3.74 GPA
Expected in 2006BLS | Health SciencesArmstrong Atlantic State University, Savannah, GAGPA:
MACAS Academic Achievement Award
Interests
Reading- Non-Fiction and Historic books, Music- Various types depending on the message, Traveling- locally and abroad, Football- Atlanta Falcons
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