Highly enthusiastic customer service professional with 10 plus years client interface experience.
Strong organizational skills
Active listening skills
Seasoned in conflict resolution
Energetic work attitude
Telephone inquiries specialist
Customer service expert
Data entry & collection
Computed Data Reports
Provided required weekly, monthly and quarterly reports listing client track records.
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Assisted in the managing of the company database and verified, edited and modified members' information.
G2 Secure Staff- Alaska AirlinesSalt Lake City, UtahRamp Agent / Departure Coordinator01/2016 to CurrentUsed instrumentation to guide flights when needed. Picked up and transported cargo and baggage to and from aircraft. Vacuumed aircraft upholstery, cleaned windows and serviced galleys. Ensured compliance with all Federal, State, Local and foreign regulations. Directed ground traffic, maintenance or baggage vehicles and airport workers. Monitored the arrival, parking, refueling, loading and departure of all aircraft. Monitored engine operation, fuel consumption and functioning of aircraft systems during flights. Maintained ramp and warehouse areas. Loaded and offloaded luggage and cargo with the use of conveyor belts or forklifts. Implemented airfield safety procedures to ensure a safe operating environment for personnel and aircraft operation. Contacted control towers for takeoff clearances, arrival instructions and other information, using radio equipment. Attended preflight briefings. Alerted airport emergency services in cases of emergency. Monitored engine operation, fuel consumption and functioning of aircraft systems during flights. Directed ground traffic, maintenance or baggage vehicles and airport workers. Directed ground traffic, maintenance or baggage vehicles and airport workers. Relayed departure, arrival, delay, aircraft and airfield status to upline controlling agencies. Provided information on the safe operation of aircraft. Ensured the aircraft was clean and prepared for flight with provisions on board for the safety and comfort of the passengers.
Kamehameha Schools- Ho'oulu Hawaiian Data CenterHonolulu, HawaiiVerification Support Services10/2012 to 11/2015Planned meetings and prepared conference rooms. Maintained an up-to-date department organizational chart. Made copies, sent faxes and handled all incoming and outgoing correspondence. Created PowerPoint presentations used for business development. Organized files, developed spreadsheets, faxed reports and scanned documents. Created weekly and monthly reports and presentations. Received and screened a high volume of internal and external communications, including email and phone calls. Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists. Verified and logged in deadlines for responding to daily inquiries. Developed and created a more effective filing system to accelerate paperwork processing.
CFO TechScottsdale , ArizonaPersonal Assistant01/2010 to 08/2012Organized work projects around client's house. Cared for the family's children, including feeding and taking them several appointments per day. Conducted extensive online and phone research. Handled all aspects of vehicle maintenance. Checked mail, shopped for groceries and handled bill payments. Researched and collected options for the best pricing on hotels, flights and home furnishings. Organized personal and professional calendars and supplied reminders of upcoming meetings and events. Ran errands, and picking up dry cleaning.
Cebu, Philippines MissionCebu, PhilippinesLDS Missionary10/2007 to 05/2009Served a mission for the LDS church. I didn't work during this time.
The Tax ClubSt George, UtahAppointment Setter/ Receptionist/ Tax Coach/ Corporate Specialist02/2006 to 08/2007Managed incoming and outgoing calls for office. Scheduled and confirmed appointments for a tax consultation. Communicated with members via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays. Advised small business owners on how to file their taxes. Help new business owners establish names for their business.
Education and Training
High School Diploma:General Studies2004Mesa High School, Mesa, Arizona
Pre requisites for NursingMesa Community College/ Gateway, Mesa, Arizona
CNA:Nursing2012AMTI (Arizona Medical Training Institue), Mesa, AZ