Ramp Agent resume example with 4+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Positive and upbeat restaurant professional able to make guests feel welcome while balancing diverse business requirements. Knowledgeable about server loads, kitchen output and customer preferences. Successful in maintaining efficiency and calm in fast-paced environments.

Organized ESL Teacher adept at developing up-to-date curriculum and resources. Incorporates new teaching methods and educational software to enhance reading and writing skills.

Dynamic and hard-working commercial airline employee highly experienced as a ramp agent. Offers excellent listening and comprehension skills.

  • Greeting and seating
  • Guest service
  • Reservation setting
  • Menu presentation
  • Party games knowledge
  • Conflict management
  • Able to lift 150 lbs
  • Payment processing
  • Party Event specialist
  • Safe food handling
  • Buffet setup and takedown
  • Check payment processing
  • Seating assignment preparation
  • Conflict and dispute resolution
  • Food inspection
  • Bussing expertise
  • Dining crew workflow optimization
  • Service prioritization
  • Special dietary requirements
  • Personalized instruction
  • Individual instruction
  • Reporting requirements
  • Academic assessment methods
  • Curriculum development
  • Test preparation
  • Creative learning strategies
  • Instructional plan implementation
  • Certified ESL Instructor
  • Active listening
  • 2 years teaching ESL abroad
  • Teachers of English to Speakers of Other Languages
Ramp Agent, 03/2019 - Current
Airport Terminal Services Inc Fort Lauderdale, FL,
  • Loaded and unloaded aircraft cargo, passenger baggage and freight.
  • Communicated via headset radio with ground crew, flight crew and tow person about ramp operations and flight requirements.
  • Handled passenger luggage, mail, and cargo in accordance with safety and privacy protocols.
  • Collected, sorted and checked baggage tags against flight lists.
  • Managed ramp activities for inbound and outbound flights, including mechanical, cabin and cargo services.
  • Operated conveyor belts, push-back tractors, and aircraft tugs daily.
  • Utilized mathematical functions to interpret aircraft weight and balance loading instructions.
  • Connected electrical power units and service hoses to aircraft.
  • Cleaned airplanes between flights and sanitized lavatories and seat trays as per company procedures.
  • Contacted the appropriate supervisor regarding equipment malfunctions in an effort to avoid delays.
  • Positioned and pushed aircraft from remote airport locations to specified areas for operation.
  • Handled passenger luggage, mail, and cargo in accordance with safety and privacy protocols.
  • Protected customers' baggage from loss, theft, and damage.
Party Host, 05/2017 - 11/2018
South Suburban Park & Recreation Sheridan, CO,
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Answered telephone to provide establishment information and take party reservations.
  • Helped to plan and execute parties for more than 100 guests, including preparing tables.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Assisted bartenders by taking guests' drink orders.
  • Scheduled reservations, notified servers and managers of large groups in advance and prepared to seat ahead of guests' arrival.
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Enhanced guests' experiences by fulfilling special requests during visits.
  • Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
  • Recognized VIP customers immediately and provided special treatment, including preferred tables.
  • Walked through the dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
  • Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
  • Calculated charges, issued table checks and collect payments from customers.
ESL Teacher, 08/2016 - 05/2017
Cherry Hill Public Schools Cherry Hill, NJ,
  • Conducted small group and individual classroom activities based on differentiated learning needs.
  • Provided one-on-one instruction for non-English speaking students within classroom settings.
  • Employed kinesthetic, visual and auditory approaches to make lessons interesting and interactive.
  • Planned and supervised class projects, field trips and guest speaker events.
  • Instructed more than 100 students through lectures, discussions, group activities, and demonstrations.
  • Attended professional development workshops focused on learning goals and classroom management.
  • Developed lesson plans to teach course materials according to schedule.
  • Taught lessons encompassing arange of skill-building activities for speaking, writing, reading and listening.
  • Engaged in cultural immersion programs with students to further augment global understanding.
  • Organized extracurricular opportunities such as annual speech contests and field trips.
  • Tracked class attendance and student progress.
  • Taught English language skills to students from kindergarten age through adulthood.
  • Conducted 25 classes each week focused on ESL.
  • Organized supplementary materials in English for all students.
Education and Training
High School Diploma: , Expected in 06/2014
Orange High School - Pepper Pike, Ohio,
Associate of Arts: Art History, Expected in
Santa Barbara City College - Santa Barbara, CA
  • ESL certified

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Resume Overview

School Attended

  • Orange High School
  • Santa Barbara City College

Job Titles Held:

  • Ramp Agent
  • Party Host
  • ESL Teacher


  • High School Diploma
  • Associate of Arts

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