Ramp Agent resume example with 4+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Summary
Positive and upbeat restaurant professional able to make guests feel welcome while balancing diverse business requirements. Knowledgeable about server loads, kitchen output and customer preferences. Successful in maintaining efficiency and calm in fast-paced environments.
Organized ESL Teacher adept at developing up-to-date curriculum and resources. Incorporates new teaching methods and educational software to enhance reading and writing skills.
Dynamic and hard-working commercial airline employee highly experienced as a ramp agent. Offers excellent listening and comprehension skills.
Skills
Greeting and seating
Guest service
Reservation setting
Menu presentation
Party games knowledge
Conflict management
Able to lift 150 lbs
Payment processing
Party Event specialist
Safe food handling
Buffet setup and takedown
Check payment processing
Seating assignment preparation
Conflict and dispute resolution
Food inspection
Bussing expertise
Dining crew workflow optimization
Service prioritization
Special dietary requirements
Personalized instruction
Individual instruction
Reporting requirements
Academic assessment methods
Curriculum development
Test preparation
Creative learning strategies
Instructional plan implementation
Certified ESL Instructor
Active listening
2 years teaching ESL abroad
Teachers of English to Speakers of Other Languages
Experience
Ramp Agent, 03/2019 - Current Airport Terminal Services Inc – Fort Lauderdale, FL,
Loaded and unloaded aircraft cargo, passenger baggage and freight.
Communicated via headset radio with ground crew, flight crew and tow person about ramp operations and flight requirements.
Handled passenger luggage, mail, and cargo in accordance with safety and privacy protocols.
Collected, sorted and checked baggage tags against flight lists.
Managed ramp activities for inbound and outbound flights, including mechanical, cabin and cargo services.
Operated conveyor belts, push-back tractors, and aircraft tugs daily.
Utilized mathematical functions to interpret aircraft weight and balance loading instructions.
Connected electrical power units and service hoses to aircraft.
Cleaned airplanes between flights and sanitized lavatories and seat trays as per company procedures.
Contacted the appropriate supervisor regarding equipment malfunctions in an effort to avoid delays.
Positioned and pushed aircraft from remote airport locations to specified areas for operation.
Handled passenger luggage, mail, and cargo in accordance with safety and privacy protocols.
Protected customers' baggage from loss, theft, and damage.
Party Host, 05/2017 - 11/2018 South Suburban Park & Recreation – Sheridan, CO,
Supervised activities of dining room staff to maintain service levels and support guest needs.
Answered telephone to provide establishment information and take party reservations.
Helped to plan and execute parties for more than 100 guests, including preparing tables.
Managed guest expectations by relaying information regarding hours, wait times and specials.
Assisted bartenders by taking guests' drink orders.
Scheduled reservations, notified servers and managers of large groups in advance and prepared to seat ahead of guests' arrival.
Answered customers' questions about hours, seating, current wait time and other information.
Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Enhanced guests' experiences by fulfilling special requests during visits.
Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
Recognized VIP customers immediately and provided special treatment, including preferred tables.
Walked through the dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
Calculated charges, issued table checks and collect payments from customers.
ESL Teacher, 08/2016 - 05/2017 Cherry Hill Public Schools – Cherry Hill, NJ,
Conducted small group and individual classroom activities based on differentiated learning needs.
Provided one-on-one instruction for non-English speaking students within classroom settings.
Employed kinesthetic, visual and auditory approaches to make lessons interesting and interactive.
Planned and supervised class projects, field trips and guest speaker events.
Instructed more than 100 students through lectures, discussions, group activities, and demonstrations.
Attended professional development workshops focused on learning goals and classroom management.
Developed lesson plans to teach course materials according to schedule.
Taught lessons encompassing arange of skill-building activities for speaking, writing, reading and listening.
Engaged in cultural immersion programs with students to further augment global understanding.
Organized extracurricular opportunities such as annual speech contests and field trips.
Tracked class attendance and student progress.
Taught English language skills to students from kindergarten age through adulthood.
Conducted 25 classes each week focused on ESL.
Organized supplementary materials in English for all students.
Education and Training
High School Diploma: , Expected in 06/2014 - Orange High School - Pepper Pike, Ohio, GPA:
Associate of Arts: Art History, Expected in - Santa Barbara City College - Santa Barbara, CA GPA:
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