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Ramp Agent Resume Example

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RAMP AGENT
Summary

Hardworking Hairstylist with pleasant personality and passion for precision cuts and creative color. Excellent knowledge of current trends and techniques, treatments and salon retail products. Dedicated to delivering superior service to build client loyalty and create positive and empowering client experiences.

Skills
  • Chemical Services
  • Balayage techniques
  • Men's and women's cuts
  • Razor cutting
  • Facial Waxing
  • Eyebrow shaping
  • Barbicide Certified
  • Cosmetology principles knowledge
  • Customer consulting
  • Quick learner
  • Hair artistry professional
  • Outstanding customer service
  • Beauty tool sanitization
  • Color matching
  • Payment processing
  • Product knowledge
  • Recordkeeping and bookkeeping
  • Flexible
  • Schedule coordination
  • Customer retention
  • Warm and cold call expertise
  • Eye for detail
  • Item transport
  • Electrical power connections
  • Arrival/departure procedures
  • Traveler escort
  • Aircraft safety checks
  • Security processes
Experience
DGS Unifi | Traverse City, MIRamp Agent01/2020 - Current
  • Loaded and unloaded aircraft cargo, passenger baggage and freight.
  • Communicated via headset radio with ground crew, flight crew and tow person about ramp operations and flight requirements.
  • Protected customers' baggage from loss, theft and damage.
  • Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
  • Operated conveyor belts, push-back tractors, and aircraft tugs daily.
  • Collected, sorted and checked baggage tags against flight lists.
  • Connected electrical power units and service hoses to aircraft.
  • Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
  • Carried out security checks as required, cleaned tray tables and windows, and rearranged magazines to be presentable.
  • Removed trash from receptacles and seat pockets and replenished aircraft supplies.
  • Washed, disinfected and restocked lavatories to meet usage demands.
Self-Employeed | Traverse City, MIHairstylist01/2020 - Current
  • Selected hair colors, products and services based on customer preference and individually designed hair care plan.
  • Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
  • Sanitized workstations and salon equipment to reduce risk of infection.
  • Sanitized all tools, followed all safety standards and kept salon clean and safe.
  • Proficient in full range of services including color, cutting, chemical and styling.
  • Customized styles, services and products to suit client needs and maintain customer satisfaction.
  • Focused on retaining clients by keeping client report cards, which detailed personal services and purchases.
  • Performed preliminary hair consultations on new clients to help decide on new style or color.
  • Successfully booked appointments to allow sufficient time for all services requested.
  • Developed strong customer relationships by making clients feel comfortable and employing great listening skills.
  • Examined hair texture and condition to determine appropriate treatment.
  • Evaluated client's hair and physical features to determine style and cut plans.
  • Pre-booked future appointments to increase repeat business.
  • Spearheaded manual and computerized scheduling, bookkeeping and inventory management procedures.
Regis Salons | Traverse City, MIHairstylist03/2018 - 12/2019
  • Supervised front-end of salon, booked appointments, inventoried sales area and coordinated employee schedules to maximize operations.
  • Sold conditioner, shampoo, hair treatment and styling products to educate clients on proper hair care.
  • Selected hair colors, products and services based on customer preference and individually designed hair care plan.
  • Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
  • Designed and recommended home hair care regimens and treatments to meet individual customer needs.
  • Sanitized workstations and salon equipment to reduce risk of infection.
  • Sanitized all tools, followed all safety standards and kept salon clean and safe.
  • Increased new business opportunities and clientele foot traffic by distributing business cards in and outside of salon.
  • Sold products and services to maintain daily sales goal.
  • Pursued continuing education and training to stay up to date with new trends and techniques.
  • Attended workshops and classes to remain current on hair products and styles to employ latest techniques and treatments.
  • Proficient in full range of services including color, cutting, chemical and styling.
  • Customized styles, services and products to suit client needs and maintain customer satisfaction.
  • Focused on retaining clients by keeping client report cards, which detailed personal services and purchases.
  • Eliminated financial discrepancies by accurately collecting customer fees, managing refunds and providing accurate sales documentation.
  • Performed preliminary hair consultations on new clients to help decide on new style or color.
  • Trimmed and styled hair for weddings and special occasions to help clients look and feel best on big day.
  • Successfully booked appointments to allow sufficient time for all services requested.
  • Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
  • Evaluated client's hair and physical features to determine style and cut plans.
  • Examined hair texture and condition to determine appropriate treatment.
  • Styled and designed traditional and contemporary hairstyles for men and women daily.
  • Recommended hair styles to compliment clients' facial features and coloring.
  • Washed, colored, cut and styled hair for high volume of clients daily.
  • Pre-booked future appointments to increase repeat business.
  • Minimized downtime and improved salon appearance by cleaning and sorting products between client appointments.
Self-Employeed | Traverse City, MINewspaper Carrier09/2012 - 12/2013
  • Streamlined delivery procedures by organizing loads, updating routes and staying up to date with customer specifications.
  • Received shipments of newspapers, sorted, assembled and bagged items and prepared deliveries.
  • Navigated with map and GPS to houses to deliver assigned newspapers.
  • Arrived at main facility to pick up newspapers and loaded up car to begin daily delivery route on time.
  • Adjusted routes in real time based on weather conditions and traffic hazards.
  • Verified that all customers, including individual consumers and businesses received on-time newspapers.
  • Verified newspapers were bagged properly to prevent damage due to inclement weather.
Education and Training
Traverse City Beauty College | Traverse City, MILicensed Cosmetologist in Cosmetology11/2017
Kingsley Area High School | Kingsley, MIHigh School Diploma06/2008
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Resume Overview

Companies Worked For:

  • DGS Unifi
  • Self-Employeed
  • Regis Salons

School Attended

  • Traverse City Beauty College
  • Kingsley Area High School

Job Titles Held:

  • Ramp Agent
  • Hairstylist
  • Newspaper Carrier

Degrees

  • Licensed Cosmetologist in Cosmetology
    High School Diploma

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