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Ramp Agent Resume Example

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RAMP AGENT
Professional Summary

Productive Waiter with distinguished understanding of fine dining and high class establishments. Skilled at increasing sales of specials and beverages with excellent salesmanship and success in handling over 6 tables at once. Committed to effective collaboration and excellent service.

Work History
UPS- Ramp Agent
Honolulu, HI04/2020 - Current
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
  • Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
  • Loaded and unloaded all cargo, including luggage and freight, and assisted crew and travelers with bags for over [Number] daily flights.
  • Coordinated all ground crew activities to complete objectives on schedule.
Nobu Honolulu- Bartender Apprentice
Honolulu, HI11/2015 - 03/2020
  • Assisted Bartender in preparing and serving alcoholic and non-alcoholic drinks based on ingredients provided.
  • Prepared mixes and garnishes and stocked glassware, condiments, beer and paper products to facilitate efficient operation.
  • Restocked and replenished bar inventory and supplies and reported shortages or reordering needs to management.
  • Maintained clean and sanitary bar by washing, wiping and sterilizing counters, sinks, utensils, shelves and storage areas.
  • Arranged bottles and glasses in attractive and functional position to support efficient drink preparation and promotion of beverages.
  • Tracked bar stock levels and promptly replenished low materials to prevent shortages.
  • Stayed up-to-date on state laws regarding alcoholic beverage services.
  • Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
  • Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
  • Prepared garnishes by evenly slicing and pitting fruits.
BLT Steak Waikiki- Captain Waiter
Honolulu, HI11/2010 - 11/2015
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and effective service to patrons.
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
  • Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
  • Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Completed restaurant opening and closing functions that included POS report generation.
  • Exhibited expert knowledge of alcoholic beverage service standards, laws and regulations.
  • Showed high-level understanding of fine dining standards and practices.
  • Coordinated foodservice operations between kitchen staff and dining room servers.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
Nobu Waikiki- Lead Line Cook
Honolulu, HI04/2007 - 11/2010
  • Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
  • Unloaded food supplies from distributor trucks to efficiently organize inventory.
  • Upheld optimal staff and customer protections by monitoring food handling, cleaning and sanitation protocols.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
Accomplishments

As a server at BLT I won numerous steak and wine selling competitions, resulting in winning meals and other various tools(i.e. wine keys, bottle openers).

Skills
  • Marshalling Aircraft
  • Cargo and Freight
  • Unloading Cargo
  • Sorting
  • Food spoilage prevention
  • High-Volume Dining
  • Wine Service
  • Bill Computation
  • Bar Terminology Expertise
  • Guest Seating Arrangements
  • Order Accuracy
  • Daily Specials Memorization
  • Wine Knowledge
  • Upselling techniques
  • Tableside service
  • Food and beverage pairings
  • Kitchen organization
  • Spoilage prevention
  • Food assembly
Education
Mililani High SchoolMililani Town, HI05/2001High School Diploma
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Resume Overview

Companies Worked For:

  • UPS
  • Nobu Honolulu
  • BLT Steak Waikiki
  • Nobu Waikiki

School Attended

  • Mililani High School

Job Titles Held:

  • Ramp Agent
  • Bartender Apprentice
  • Captain Waiter
  • Lead Line Cook

Degrees

  • High School Diploma

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