Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

My happy, energetic and honest personality aids in my excellent customer service skills. I am experienced in working in both hospital, clinic and call center environments. I am a fast learner and work well on my own or with a team. I am a motivated individual with a strong work ethic, searching for an successful organization with potential room for advancement.

Fully credentialed [Job Title] trained in conducting diverse routine and special radiology procedures, including biopsies, cardiac catheterizations and angiographies. Seek to apply demonstrated expertise gained over [Number]-year career and pursue dynamic position in fast-paced environment. Basic conversational skills in [Language].

  • Accounting
  • Benefits
  • Billing
  • Database
  • Documentation
  • Email
  • Faxes
  • Fax
  • Guardian
  • Insurance
  • Meetings
  • Assist patient
  • Patient safety
  • Policies
  • Scheduling
  • Surveys
  • Switchboard
  • Answering phones
  • Troubleshooting
  • Type
  • Urgent Care
  • Cross-discipline communication
  • HIPAA standards
  • Insurance billing
09/2019 to Current Radiology Scheduler Central Oregon Radiology Assoc., P.C. | Bend, OR,
  • Answer incoming calls from clinics and patients to schedule all types of imaging appointments. We schedule screenings, routine and trauma type appointments.
  • We also receive interface and fax orders where out-going calls are made to patients to get them scheduled for imaging/procedures appointments. We update patient demographics and insurance information when needed. All policy's and procedures need to be up held for patient safety and privacy.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Consulted with department supervisors and [Type] teams to evaluate needs and discuss corrective actions for individual concerns.
12/2018 to 10/2019 Surgery Scheduling Coordinator Trihealth, Inc. | Lebanon, OH,
  • Register and schedule office visits for both the clinic and the trauma side of the organization.
  • Update my specific providers' schedule for surgeries or changes.
  • Access and utilize the resources provided to verify demographics, patient records and Insurance.
  • Update MVA claims and worker's comp claims by obtaining claim numbers a verifying information with adjusters.
  • Schedule MRI's, CT's, X-rays, Injections and anything else that may be needed for patient's.
  • Schedule surgeries for a variety of procedures for Providers.
  • Obtain Prior Authorization for surgeries when needed. Verify Insurance benefits for patients.
  • Answer phones, respond to emails, and fax any provider or patient documents. Including FMLA paperwork, prescriptions, physical therapy orders, ect.
  • Signing off on Providers' dictation and adding information to patients medical record.
  • Helping cover the front desk when needed, as well as any additional duties that may come up or be assigned.
10/2017 to 11/2018 Front Desk Receptionist American Advanced Management, Inc | Fresno, CA,
  • Greeting and registering CDI/Urgent Care patients, Roseville is my home location, but I also travel to other sites.
  • Obtaining insurance cards and driver’s license, co-pays, and Hipaa consent form and any other paperwork required.
  • Ensuring these documents are scanned properly into patient’s electronic medical record. Updating and verifying demographics. Working on the pre-registration list to ensure insurance/worker’s comp or auto claims are active and get authorizations if needed. When insurance is inactive, try locating active insurance utilizing our insurance resources. When opening: turning alarms off, straightening up waiting room, making coffee, prep paper work, turn on phones. Working on all the office duties: Release of records information, faxes, email, answering phones, and whatever else may be needed. Assisting the technicians if needed.
03/2007 to 05/2017 Patient Access Specialist II Cook Children's Health Care System | Austin, TX,
  • My time at Gillette was split working in different areas as well as different clinics.
  • At the Adult clinic also located in St. Paul. I had the same responsibilities as below except here I could assist patient accounting by running reports and finding denied claims and then locating/ troubleshooting the accurate information and resubmit for billing. I Also worked on the Legal Guardian database to ensure proper documentation in on file and obtaining it when missing.
  • Greeting and checking patients in for their Clinic, Advanced Imaging, and Surgical and Inpatient appointments.
  • Updating demographics in person or phone during pre-registration process.
  • Updating and verifying active coverage for insurance utilizing 271's Healthia and provider websites, collecting co-pays, scheduling, adhering to all Gillette' policies, ex: workman's comp, motor vehicle accident information, 3rd party information, as well as Federal guidelines HIPAA, and Joint Commission. In November of 2014 I was promoted to lead in our department. I assisted with training and assigning coverage for 3 different registration areas and any other miscellaneous duties that came up.
  • Lastly, I operated the switchboard, transferring phone calls to proper extensions, answered any questions, gave directions, scheduled patients, and announced overhead pages. When working at the clinic check-in desk I would room patients, assist nurses with location of paperwork and patients, hand out surveys and make sure patients that had interpreters met up with them by appointment time. I was also on-call for any admitting or any other issues that may arise on nights and weekends for the nursing manager. Attended all mandatory training and meetings.
  • Assembled registration paperwork and placed identification bands on patient.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
Education and Training
Expected in 03/2012 Associate of Applied Science | Health Information Rasmussen College, Eagan, MN, GPA:

Registered with Ahima/Mhima License Renewal 3/2021

Expected in 08/1997 Diploma | Graphic Design Mpls Business College, Roseville, MN, GPA:
Activities and Honors

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School Attended

  • Rasmussen College
  • Mpls Business College

Job Titles Held:

  • Radiology Scheduler
  • Surgery Scheduling Coordinator
  • Front Desk Receptionist
  • Patient Access Specialist II


  • Associate of Applied Science
  • Diploma

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