Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
My happy, energetic and honest personality aids in my excellent customer service skills. I am experienced in working in both hospital, clinic and call center environments. I am a fast learner and work well on my own or with a team. I am a motivated individual with a strong work ethic, searching for an successful organization with potential room for advancement.
Fully credentialed [Job Title] trained in conducting diverse routine and special radiology procedures, including biopsies, cardiac catheterizations and angiographies. Seek to apply demonstrated expertise gained over [Number]-year career and pursue dynamic position in fast-paced environment. Basic conversational skills in [Language].
Answer incoming calls from clinics and patients to schedule all types of imaging appointments. We schedule screenings, routine and trauma type appointments.
We also receive interface and fax orders where out-going calls are made to patients to get them scheduled for imaging/procedures appointments. We update patient demographics and insurance information when needed. All policy's and procedures need to be up held for patient safety and privacy.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Consulted with department supervisors and [Type] teams to evaluate needs and discuss corrective actions for individual concerns.
12/2018 to 10/2019Surgery Scheduling CoordinatorTrihealth, Inc. | Lebanon, OH,
Register and schedule office visits for both the clinic and the trauma side of the organization.
Update my specific providers' schedule for surgeries or changes.
Access and utilize the resources provided to verify demographics, patient records and Insurance.
Update MVA claims and worker's comp claims by obtaining claim numbers a verifying information with adjusters.
Schedule MRI's, CT's, X-rays, Injections and anything else that may be needed for patient's.
Schedule surgeries for a variety of procedures for Providers.
Obtain Prior Authorization for surgeries when needed. Verify Insurance benefits for patients.
Answer phones, respond to emails, and fax any provider or patient documents. Including FMLA paperwork, prescriptions, physical therapy orders, ect.
Signing off on Providers' dictation and adding information to patients medical record.
Helping cover the front desk when needed, as well as any additional duties that may come up or be assigned.
10/2017 to 11/2018Front Desk ReceptionistAmerican Advanced Management, Inc | Fresno, CA,
Greeting and registering CDI/Urgent Care patients, Roseville is my home location, but I also travel to other sites.
Obtaining insurance cards and driver’s license, co-pays, and Hipaa consent form and any other paperwork required.
Ensuring these documents are scanned properly into patient’s electronic medical record. Updating and verifying demographics. Working on the pre-registration list to ensure insurance/worker’s comp or auto claims are active and get authorizations if needed. When insurance is inactive, try locating active insurance utilizing our insurance resources. When opening: turning alarms off, straightening up waiting room, making coffee, prep paper work, turn on phones. Working on all the office duties: Release of records information, faxes, email, answering phones, and whatever else may be needed. Assisting the technicians if needed.
03/2007 to 05/2017Patient Access Specialist IICook Children's Health Care System | Austin, TX,
My time at Gillette was split working in different areas as well as different clinics.
At the Adult clinic also located in St. Paul. I had the same responsibilities as below except here I could assist patient accounting by running reports and finding denied claims and then locating/ troubleshooting the accurate information and resubmit for billing. I Also worked on the Legal Guardian database to ensure proper documentation in on file and obtaining it when missing.
Greeting and checking patients in for their Clinic, Advanced Imaging, and Surgical and Inpatient appointments.
Updating demographics in person or phone during pre-registration process.
Updating and verifying active coverage for insurance utilizing 271's Healthia and provider websites, collecting co-pays, scheduling, adhering to all Gillette' policies, ex: workman's comp, motor vehicle accident information, 3rd party information, as well as Federal guidelines HIPAA, and Joint Commission. In November of 2014 I was promoted to lead in our department. I assisted with training and assigning coverage for 3 different registration areas and any other miscellaneous duties that came up.
Lastly, I operated the switchboard, transferring phone calls to proper extensions, answered any questions, gave directions, scheduled patients, and announced overhead pages. When working at the clinic check-in desk I would room patients, assist nurses with location of paperwork and patients, hand out surveys and make sure patients that had interpreters met up with them by appointment time. I was also on-call for any admitting or any other issues that may arise on nights and weekends for the nursing manager. Attended all mandatory training and meetings.
Assembled registration paperwork and placed identification bands on patient.
Obtained necessary signatures for privacy laws and consent for treatment.
Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
Education and Training
Expected in 03/2012Associate of Applied Science | Health InformationRasmussen College, Eagan, MN, GPA:
Registered with Ahima/Mhima License Renewal 3/2021
Expected in 08/1997Diploma | Graphic DesignMpls Business College, Roseville, MN, GPA:
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