Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Flexible hard worker ready to learn and contribute to team success.

Skills
  • Organization
  • Relationship building
  • Team building
  • Reliable and trustworthy
  • Multitasking
  • Critical thinking
  • Problem resolution
  • Friendly, positive attitude
  • Collaboration
  • Clerical
  • MS Office
  • PPE use
  • Customer service
  • Troubleshooting
  • Communication
  • Medical terminology expertise
  • Insurance information collection
  • Patient scheduling
  • Co-payment collection
  • Authorization verification
  • Insurance company knowledgeable
Experience
Radiology Scheduler, 03/2019 to Current
Children's Healthcare Of AtlantaDuluth, GA,
  • Gathered personal and insurance information from each patient.
  • Pulled patient charts for upcoming appointments.
  • Completed registrations for laboratory work, surgical procedures and radiology.
  • Secured pre-authorizations and pre-certifications for minor surgical procedures performed in office settings.
  • Created and maintained accurate and confidential patient files according to regulatory mandates.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Updated patient financial information to promote accurate record keeping.
  • Managed incoming telephone calls, including taking messages and directing callers to personnel.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Coordinated office schedules for new patients, diagnostic assessments and procedures.
  • Helped patients complete paperwork and explained processes and procedures.
  • Called patients to schedule [Type] appointments, consistently double-checking information and availability.
  • Answered [Number] average daily phone calls to schedule appointments and address patient inquiries.
  • Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
  • Communicated with patients to gather intake data and verify chart information.
  • Scheduled and confirmed appointments.
  • Provided exceptional customer service through effective telephone communication and follow-ups.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Answered telephones and directed calls to appropriate staff members.
  • Provided clerical support to team members to improve office performance and enhance productivity.
  • Managed more than 110 incoming calls per day.
Patient Registrar, 06/2015 to 03/2019
Hackensack University Medical CenterIselin, NJ,
  • Greeted visitors and established purpose of visit to complete check-in procedure quickly.
  • Collected and processed copayments and out-of-pocket charges using Revsprings and HMS.
  • Verified and entered necessary information into patient management system.
  • Liaised with nurses and other clinical staff to process and direct patients to appropriate departments.
  • Verified insurance and collected critical data elements to properly identify and bill patients.
  • Updated patient demographic information in Medhost to prevent treatment and recordkeeping errors.
  • Registered patients using proper data entry procedures and fully compliant ICD-10 and CPT codes.
  • Screened patients before and during admissions processes.
  • Interpreted physician orders to coordinate appropriate tests and verify compliance with admission criteria.
  • Created and maintained accurate and confidential patient files according to regulatory mandates.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
  • Assisted with hospital admissions and paperwork.
  • Managed incoming telephone calls, including taking messages and directing callers to personnel.
  • Helped patients complete paperwork and explained processes and procedures.
  • Updated patient financial information to promote accurate record keeping.
  • Communicated with patients to gather intake data and verify chart information.
Patient Access Specialist, 11/2012 to 02/2014
AspirionAtlanta, GA,
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Verified demographics and insurance information to register patients in computer system.
  • Organized and maintained records by updating and obtaining both personal and financial information from patients.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Responded to patient concerns and inquiries professionally and efficiently.
  • Assembled registration paperwork and placed identification bands on patient.
  • Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
  • Processed patient responsibility estimate determined by insurance at pre-registration.
  • Called insurance companies and verified patient coverage.
  • Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
  • Obtained health, financial and religious information from patients at time of admission.
  • Interviewed patients upon entrance to hospital, gathered appropriate information and entered data into electronic system.
  • Communicated financial obligations to patients and collected fees at time of service.
  • Reviewed patient admissions to determine medical necessity as directed by Medicare criteria.
  • Addressed patients' complaints-head on, investigated concerns and worked with medical staff to devise solutions.
  • Explained policies, procedures and services to patients.
  • Received patient inquiries or complaints and directed to appropriate medical staff members.
Education and Training
High School Diploma: , Expected in 05/1997
Brookings-Harbor High School - Brookings, OR
GPA:

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Resume Overview

School Attended

  • Brookings-Harbor High School

Job Titles Held:

  • Radiology Scheduler
  • Patient Registrar
  • Patient Access Specialist

Degrees

  • High School Diploma

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