Radiology Scheduler Resume Example
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MirandaSmith
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Flexible hard worker ready to learn and contribute to team success.
Skills
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Experience
Radiology Scheduler | 03/2019 to Current
Company Name - City, State
Company Name - City, State
- Gathered personal and insurance information from each patient.
- Pulled patient charts for upcoming appointments.
- Completed registrations for laboratory work, surgical procedures and radiology.
- Secured pre-authorizations and pre-certifications for minor surgical procedures performed in office settings.
- Created and maintained accurate and confidential patient files according to regulatory mandates.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Updated patient financial information to promote accurate record keeping.
- Managed incoming telephone calls, including taking messages and directing callers to personnel.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Coordinated office schedules for new patients, diagnostic assessments and procedures.
- Helped patients complete paperwork and explained processes and procedures.
- Called patients to schedule [Type] appointments, consistently double-checking information and availability.
- Answered [Number] average daily phone calls to schedule appointments and address patient inquiries.
- Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
- Communicated with patients to gather intake data and verify chart information.
- Scheduled and confirmed appointments.
- Provided exceptional customer service through effective telephone communication and follow-ups.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Answered telephones and directed calls to appropriate staff members.
- Provided clerical support to team members to improve office performance and enhance productivity.
- Managed more than 110 incoming calls per day.
Patient Registrar | 06/2015 to 03/2019
Company Name - City, State
Company Name - City, State
- Greeted visitors and established purpose of visit to complete check-in procedure quickly.
- Collected and processed copayments and out-of-pocket charges using Revsprings and HMS.
- Verified and entered necessary information into patient management system.
- Liaised with nurses and other clinical staff to process and direct patients to appropriate departments.
- Verified insurance and collected critical data elements to properly identify and bill patients.
- Updated patient demographic information in Medhost to prevent treatment and recordkeeping errors.
- Registered patients using proper data entry procedures and fully compliant ICD-10 and CPT codes.
- Screened patients before and during admissions processes.
- Interpreted physician orders to coordinate appropriate tests and verify compliance with admission criteria.
- Created and maintained accurate and confidential patient files according to regulatory mandates.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
- Assisted with hospital admissions and paperwork.
- Managed incoming telephone calls, including taking messages and directing callers to personnel.
- Helped patients complete paperwork and explained processes and procedures.
- Updated patient financial information to promote accurate record keeping.
- Communicated with patients to gather intake data and verify chart information.
Patient Access Specialist | 11/2012 to 02/2014
Company Name - City, State
Company Name - City, State
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Responded to patient concerns and inquiries professionally and efficiently.
- Assembled registration paperwork and placed identification bands on patient.
- Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Called insurance companies and verified patient coverage.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Obtained health, financial and religious information from patients at time of admission.
- Interviewed patients upon entrance to hospital, gathered appropriate information and entered data into electronic system.
- Communicated financial obligations to patients and collected fees at time of service.
- Reviewed patient admissions to determine medical necessity as directed by Medicare criteria.
- Addressed patients' complaints-head on, investigated concerns and worked with medical staff to devise solutions.
- Explained policies, procedures and services to patients.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
Education and Training
Brookings-Harbor High School - City, State
High School Diploma
05/1997
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Resume Overview
School Attended
- Brookings-Harbor High School
Job Titles Held:
- Radiology Scheduler
- Patient Registrar
- Patient Access Specialist
Degrees
- High School Diploma
