Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Flexible hard worker ready to learn and contribute to team success.
Skills
Organization
Relationship building
Team building
Reliable and trustworthy
Multitasking
Critical thinking
Problem resolution
Friendly, positive attitude
Collaboration
Clerical
MS Office
PPE use
Customer service
Troubleshooting
Communication
Medical terminology expertise
Insurance information collection
Patient scheduling
Co-payment collection
Authorization verification
Insurance company knowledgeable
Experience
Radiology Scheduler, 03/2019 to Current Children's Healthcare Of Atlanta – Duluth, GA,
Gathered personal and insurance information from each patient.
Pulled patient charts for upcoming appointments.
Completed registrations for laboratory work, surgical procedures and radiology.
Secured pre-authorizations and pre-certifications for minor surgical procedures performed in office settings.
Created and maintained accurate and confidential patient files according to regulatory mandates.
Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
Updated patient financial information to promote accurate record keeping.
Managed incoming telephone calls, including taking messages and directing callers to personnel.
Adhered to HIPAA requirements to safeguard patient confidentiality.
Coordinated office schedules for new patients, diagnostic assessments and procedures.
Helped patients complete paperwork and explained processes and procedures.
Called patients to schedule [Type] appointments, consistently double-checking information and availability.
Answered [Number] average daily phone calls to schedule appointments and address patient inquiries.
Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
Communicated with patients to gather intake data and verify chart information.
Scheduled and confirmed appointments.
Provided exceptional customer service through effective telephone communication and follow-ups.
Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
Answered telephones and directed calls to appropriate staff members.
Provided clerical support to team members to improve office performance and enhance productivity.
Managed more than 110 incoming calls per day.
Patient Registrar, 06/2015 to 03/2019 Hackensack University Medical Center – Iselin, NJ,
Greeted visitors and established purpose of visit to complete check-in procedure quickly.
Collected and processed copayments and out-of-pocket charges using Revsprings and HMS.
Verified and entered necessary information into patient management system.
Liaised with nurses and other clinical staff to process and direct patients to appropriate departments.
Verified insurance and collected critical data elements to properly identify and bill patients.
Updated patient demographic information in Medhost to prevent treatment and recordkeeping errors.
Registered patients using proper data entry procedures and fully compliant ICD-10 and CPT codes.
Screened patients before and during admissions processes.
Interpreted physician orders to coordinate appropriate tests and verify compliance with admission criteria.
Created and maintained accurate and confidential patient files according to regulatory mandates.
Maintained office supplies inventory by checking stock and ordering new supplies.
Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
Assisted with hospital admissions and paperwork.
Managed incoming telephone calls, including taking messages and directing callers to personnel.
Helped patients complete paperwork and explained processes and procedures.
Updated patient financial information to promote accurate record keeping.
Communicated with patients to gather intake data and verify chart information.
Patient Access Specialist, 11/2012 to 02/2014 Aspirion – Atlanta, GA,
Applied HIPAA privacy and security regulations while handling patient information.
Verified demographics and insurance information to register patients in computer system.
Organized and maintained records by updating and obtaining both personal and financial information from patients.
Obtained necessary signatures for privacy laws and consent for treatment.
Responded to patient concerns and inquiries professionally and efficiently.
Assembled registration paperwork and placed identification bands on patient.
Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
Processed patient responsibility estimate determined by insurance at pre-registration.
Called insurance companies and verified patient coverage.
Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
Obtained health, financial and religious information from patients at time of admission.
Interviewed patients upon entrance to hospital, gathered appropriate information and entered data into electronic system.
Communicated financial obligations to patients and collected fees at time of service.
Reviewed patient admissions to determine medical necessity as directed by Medicare criteria.
Addressed patients' complaints-head on, investigated concerns and worked with medical staff to devise solutions.
Explained policies, procedures and services to patients.
Received patient inquiries or complaints and directed to appropriate medical staff members.
Education and Training
High School Diploma: , Expected in 05/1997 Brookings-Harbor High School - Brookings, OR GPA:
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