Results-oriented R.O.P. Planner with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.
Focused on customer satisfaction
Excellent communication skills
12/2010 to Current
R.O.P. PlannerMartin Brower － Dickson, TennesseeBeing
an employee of Martin Brower and hands on with the R.O.P. program allows me to
expand my knowledge and background when dealing with restaurant managers and
employees. My management experience in
the wholesale/retail food industry totals over 20 years. My experience with
route and sales management also allows me to better understand what the
customer as well and the store owners are looking for.
05/2000 to 10/2010
Owner/OperatorP.D.S. Courier － Lyles, TennesseeWhen I started this business in the year 2000 I was able to develop my relationship with the owner of a warehouse which sold and housed after-market auto parts. On a daily basis I couriered thousands of dollars of parts from a warehouse in Alabama to various auto body and repair shops in and around Nashville, Tennessee. During the daily contact I had with my customers I was able to maintain a great working relationship in addition to growing my business.
03/1994 to 02/2000
Route SupervisorBob Evans Farms － Columbus, OhioI was hired on with Bob Evans Farms as a Route Supervisor. My responsibilities included managing route drivers/salesmen within five major cities, overseeing their daily operations, making sure the drivers/salesmen were running on a timely and sufficient schedule, speaking with store owners/customers daily to see they were satisfied and making sure Bob Evans Farms had little to no profit loss due to route inefficiencies. I was able to successfully increase Bob Evans Farms route sales every year during my years of service with their company.
06/1975 to 03/1994
Salesman/Sales SupervisorMrs. Grissoms Salads － Nashville, TennesseeI was hired at Mrs. Grissoms Salads as a young boy just out of high school and worked my way up to management. I worked daily with
restaurant and store managers as well as owners. I feel this level of contact
has made me very knowledgeable in the needs of both, the manager as well as the
owner and customer. During my tenure as route and sales supervisor I was able
to highlight my ability to problem solve and act quickly to provide the company
and the customer the best possible solution.
Education and Training
High School DiplomaGlencliff High School － Nashville, Tennessee
Activities and Honors
During my years with Mrs. Grissoms, In addition to being a five time recipient of the “Million Dollar Sales” award, I also received the award of Distinguished Sales. In a year of lagging economy I was able to show an increase of over 12.5% to my company. I believe that both of these awards show the drive and determination that I have to get the job done with excellence and pride. I believe that I possess the people skills and the experience to make R.O.P. a more productive work environment.
Since I've been with Martin Brower I have maintained a good working relationship with my co-workers as well as my supervisors. I'm open to change and have proven my willingness to work hard to get the job done.