Quality Systems Coordinator resume example with 12+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking reentry into the workforce with opportunities to expand skills while facilitating company growth. I am a hardworking and reliable person with strong attention to detail. Highly organized, proactive and punctual with team-oriented mentality. Self-motivated and solutions-oriented Quality Systems Coordinator administering key support to quality management systems to improve operations and streamline work processes. Viewed as go-to expert to support system needs, interacting and communicating professionally with all levels in organization.
Skills
Knowledge of auditing systems
Quality inspections
Operation monitoring
Data collection
Quality assurance experience
Employee training
Decision-making
Active listening
Customer Service
Managed Care
Communication skills
Social media
Typing 50 +WPM
Data management
Analytical
Leadership
Staff Supervision
Critical thinking
Records maintenance
Health information systems
Quality assurance controls
Proficient in MS Office
Multitasking
Medical screening
Emotional awareness
Family support
Medical assessment
Documenting vitals
Proficient in access database
Data entry
Database management
Troubleshooting
Document editing
Clerical
Transcribing correspondence
HIPAA requirements
Knowledge of HMOs, Medicare and Medicaid
Knowledge of medical terminology
Experience
Quality Systems Coordinator, 07/2005 - 07/2012 Evraz, Inc. – Pueblo, CO,
Coordinated and conducted internal audits for quality systems, products and processes.
Analyzed data to identify trends and make recommendations for improved performance.
Developed, revised and implemented standard operating procedures pertaining to internal and state/federal regulation requirements.
Cleared a 3 year backlog and helped the company obtain over 2 million dollars in less than 12 months.
Communicated quality control information to relevant organizational departments, outside vendors ( UNOS, Tissue Banks, Hospitals, Medical Examiners etc.) and contractors.
Open and closed cases. Kept records of quality reports, completed with serology's, cultures and pathology finding.
Reviewed and audited charts for accuracy and completion.
Monitored calls for quality and training purposes.
Conducted training on policies and regulations.
Supervised and guided inspectors, technicians and other staff.
Fielded customer complaints and rectified service issues.
Night Shift Leader, delegated tasks to employees and monitored activities and task completion.
Monitored daily workflow and scheduled staff breaks for adequate coverage.
Documented tissue donation consent, employee attendance and special incidents to keep management informed of daily activities.
Reviewed and edited medical appeal decision documents to fix grammatical and spelling issues.
Provided feedback and appropriate recommendations to onsite providers and nurses for medical chart changes.
Drafted and finalized documents, memos, and letters.
Adhered to style guidelines for content and line editing changes.
Completed administrative work to support medical team needs, including managing correspondence, answering phones and copying documents.
Worked successfully with diverse group of coworkers (doctors, nurses, directors) to accomplish goals and address issues related to our managing care and managing claims.
Reviewed and updated client account information in company computer system.
Reviewed medical charts to locate required data for entry.
Identified, corrected and reported data entry errors.
Reviewed applications and resumes and performed interviews.
Managed and mentored 5-10 staff members.
Correspondent Aide, 05/2000 - 06/2001 Commonwealth Of Massachusetts, Governor's Office – City, STATE,
Handled walk-in visitors and professional correspondence for Governor of Massachusetts.
Provided administrative assistance by returning phone calls, answering emails and putting together mail distribution lists.
Welcomed guests to the constituent office of the state, asking open-ended questions and referred to the appropriate state agency.
Operated mail processing equipment and manually sorted mail.
Bundled, labeled and routed sorted mail to appropriate parties (Governor, State Representative etc.)
Drafted correspondence, stamping the Governor of Massachusetts signature and sending notices to constituents via USPS or E-mail.
Health Benefits Advisor III, 06/1997 - 04/2000 Maximus – City, STATE,
In a high volume call center, met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Answered, screened and processed high volume of calls daily with call management system and web-based communications.
Maintained strong call control and quickly worked through scripts to address questions about managed care, medicaid and medicare inquires.
Shared detailed information regarding options to help members make decisions on managed care medical plans.
Trained new and existing employees on medicaid, transportation and enrollment of managed care plans.
Handled escalated and complex customer service calls and staff concerns.
Designated contact person for staff who needed additional assistance on the job.
Managed staff expectations by clarifying needs, identifying options and recommending policies and services.
Monitored calls for quality and training purposes.
Provided ongoing training to address staff needs.
Identified and corrected performance issues and gave reports to appropriate Supervisor.
Coached and mentored staff members through constructive feedback to promote excellent customer service.
Education and Training
Associate of Arts: Broadcasting Communications, Expected in 12/1997 - New England Institute of Art - Brookline, MA, GPA:
Certifications
Certified Tissue Bank auditor Award, Jim Colyn and Associates - 2011
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.