Quality Systems Coordinator resume example with 12+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking reentry into the workforce with opportunities to expand skills while facilitating company growth. I am a hardworking and reliable person with strong attention to detail. Highly organized, proactive and punctual with team-oriented mentality. Self-motivated and solutions-oriented Quality Systems Coordinator administering key support to quality management systems to improve operations and streamline work processes. Viewed as go-to expert to support system needs, interacting and communicating professionally with all levels in organization.

  • Knowledge of auditing systems
  • Quality inspections
  • Operation monitoring
  • Data collection
  • Quality assurance experience
  • Employee training
  • Decision-making
  • Active listening
  • Customer Service
  • Managed Care
  • Communication skills
  • Social media
  • Typing 50 +WPM
  • Data management
  • Analytical
  • Leadership
  • Staff Supervision
  • Critical thinking
  • Records maintenance
  • Health information systems
  • Quality assurance controls
  • Proficient in MS Office
  • Multitasking
  • Medical screening
  • Emotional awareness
  • Family support
  • Medical assessment
  • Documenting vitals
  • Proficient in access database
  • Data entry
  • Database management
  • Troubleshooting
  • Document editing
  • Clerical
  • Transcribing correspondence
  • HIPAA requirements
  • Knowledge of HMOs, Medicare and Medicaid
  • Knowledge of medical terminology
Quality Systems Coordinator, 07/2005 - 07/2012
Evraz, Inc. Pueblo, CO,
  • Coordinated and conducted internal audits for quality systems, products and processes.
  • Analyzed data to identify trends and make recommendations for improved performance.
  • Developed, revised and implemented standard operating procedures pertaining to internal and state/federal regulation requirements.
  • Cleared a 3 year backlog and helped the company obtain over 2 million dollars in less than 12 months.
  • Communicated quality control information to relevant organizational departments, outside vendors ( UNOS, Tissue Banks, Hospitals, Medical Examiners etc.) and contractors.
  • Open and closed cases. Kept records of quality reports, completed with serology's, cultures and pathology finding.
  • Reviewed and audited charts for accuracy and completion.
  • Monitored calls for quality and training purposes.
  • Conducted training on policies and regulations.
  • Supervised and guided inspectors, technicians and other staff.
  • Fielded customer complaints and rectified service issues.
  • Night Shift Leader, delegated tasks to employees and monitored activities and task completion.
  • Monitored daily workflow and scheduled staff breaks for adequate coverage.
  • Documented tissue donation consent, employee attendance and special incidents to keep management informed of daily activities.
Client Relations Specialist, 06/2003 - 06/2005
Ss&C Technologies Windsor, CT,
  • Maintained confidential case documentation.
  • Reviewed and edited medical appeal decision documents to fix grammatical and spelling issues.
  • Provided feedback and appropriate recommendations to onsite providers and nurses for medical chart changes.
  • Drafted and finalized documents, memos, and letters.
  • Adhered to style guidelines for content and line editing changes.
  • Completed administrative work to support medical team needs, including managing correspondence, answering phones and copying documents.
  • Worked successfully with diverse group of coworkers (doctors, nurses, directors) to accomplish goals and address issues related to our managing care and managing claims.
  • Reviewed and updated client account information in company computer system.
  • Reviewed medical charts to locate required data for entry.
  • Identified, corrected and reported data entry errors.
  • Reviewed applications and resumes and performed interviews.
  • Managed and mentored 5-10 staff members.
Correspondent Aide, 05/2000 - 06/2001
Commonwealth Of Massachusetts, Governor's Office City, STATE,
  • Handled walk-in visitors and professional correspondence for Governor of Massachusetts.
  • Provided administrative assistance by returning phone calls, answering emails and putting together mail distribution lists.
  • Welcomed guests to the constituent office of the state, asking open-ended questions and referred to the appropriate state agency.
  • Operated mail processing equipment and manually sorted mail.
  • Bundled, labeled and routed sorted mail to appropriate parties (Governor, State Representative etc.)
  • Drafted correspondence, stamping the Governor of Massachusetts signature and sending notices to constituents via USPS or E-mail.
Health Benefits Advisor III, 06/1997 - 04/2000
Maximus City, STATE,
  • In a high volume call center, met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Maintained strong call control and quickly worked through scripts to address questions about managed care, medicaid and medicare inquires.
  • Shared detailed information regarding options to help members make decisions on managed care medical plans.
  • Trained new and existing employees on medicaid, transportation and enrollment of managed care plans.
  • Handled escalated and complex customer service calls and staff concerns.
  • Designated contact person for staff who needed additional assistance on the job.
  • Managed staff expectations by clarifying needs, identifying options and recommending policies and services.
  • Monitored calls for quality and training purposes.
  • Provided ongoing training to address staff needs.
  • Identified and corrected performance issues and gave reports to appropriate Supervisor.
  • Coached and mentored staff members through constructive feedback to promote excellent customer service.
Education and Training
Associate of Arts: Broadcasting Communications, Expected in 12/1997
New England Institute of Art - Brookline, MA,
  • Certified Tissue Bank auditor Award, Jim Colyn and Associates - 2011

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Resume Overview

School Attended

  • New England Institute of Art

Job Titles Held:

  • Quality Systems Coordinator
  • Client Relations Specialist
  • Correspondent Aide
  • Health Benefits Advisor III


  • Associate of Arts

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