quality specialist resume example with 20+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
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single:
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Summary
Profile Performance Improvement Specialist Delivering targeted performance strategies to execute key changes and consistent delivery across organizations. With ten years of experience in identifying strategies and solutions directly related to organizational as well as business goals, by establishing and maintaining partnerships with key business leaders. Identifies and drive performance improvement changes and suggest opportunities for areas of development. Conducts an analysis to determine root causes and scope out projects, and implement solutions and assess the impact. Focuses on process improvement and integration, leadership development, skill development, and training. I am able to multi-task and efficiently manage changing priorities. I have excellent organizational and analytical skills, with attention to detail.
Validation, Research Analysis, Pricing, Policies, Producing, Data Review, Troubleshooting and Resolution, Agreements, Contracts
Correction action planning
Project management
Communication proficiency
Quality Assurance
Sound decision-making abilities
Collaboration skills
Problem-solving skills
Production optimization
Understanding of evaluation methodologies
Testing protocols
Technical writing
Staff mentoring
Statistical analysis
Safety procedures
Bankruptcy processes
Relationship building
Team building
Communication
Active listening
Leadership
Multitasking
Organization
Research protocol development
Data collection and analysis
Quality control enhancement
Analytical mindset
Experience
Quality Specialist, 01/2013 - Current Thermo Fisher Scientific Inc. – Austin, TX,
Technical Scope: Facets, Macess, UM Systems Clinical edit systems, quality tool, Excel, Access, and Word Ensure technical assistance services and coaching align with the quality control standards to meet specialized needs.
Work collaboratively with providers to provide target coaching based on unique and evolving needs of the program.
Manage multiple projects and deliver technical assistance and coaching to multiple providers.
Collaborate with Quality Assurance partners to connect providers with additional supports and resources based on unique needs of the provider.
Develop and demonstrate awareness of Quality Assurance initiative and the mechanics of the process including standards, scoring, community resources, and supports available.
Key Achievements: Lead colleagues through ongoing professional development and participation in workgroups.
Develop and demonstrate the ability to utilize all technology and protocols associated with Quality Assurance.
Evaluated quality problems and performed findings to identify and resolve issues.
Improved quality processes for increased efficiency and effectiveness.
Identifies and resolve process issues to increase more efficient workflow within the growth of business.
Consulted with management and personnel to educate on QA standards.
Monitored QA procedures for adherence by employees, notifying personnel of non-compliance issues.
Inspected and repaired products to meet project expectations.
Collaborated with management to discuss effective plans for resolving major quality problems.
Contributed to business growth by confirming customer satisfaction with service and quality.
Designed and updated test cases to complete consistent manual tests.
Worked with off-site teams to complete timely tests and facilitate smooth product releases.
Documented identified defects and helped developers complete further testing and resolve issues.
Increased process improvement initiatives by troubleshooting problems for corrective action to boost functionality and workflow.
Enhanced customer satisfaction ratings by building client rapport and timely resolving crises and issues.
Trained end users on software and hardware functionality, best practices and protocols.
Research Analyst/Project Specialist, 01/2000 - 01/2013 Dow Chemical Employees' Credit Union – Midland, MI,
Facets, Access, Excel Collected and analyzed data, assisted with evaluation and impact studies, and crafted articles and reports.
Gathered, analyzed, interpreted, and presented business trends and information for business development opportunities, client support, and internal analysis.
Compiled and distributed research data summaries.
Key Achievements: Corrected projects on invalid pricing, data, provided provider’s input by researching information to ensuring the data was updated correctly.
Compiled and organized research data to produce reports and graphs.
Used findings from research and data to make recommendations for business.
Identified and resolved data issues to drive accuracy and integrity.
Examined data using traditional and modern approaches.
Mortgage Officer, 01/2003 - 01/2007 First Mortgage – City, STATE,
Technical Scope: mortgage applications Provided on-going evaluation of loan portfolio-Ensured lending policies are adhered to- Identified problem loans while exercising discretion, strong interpersonal skills, and independent judgment-Conducted continuous monitoring reviews of the loan portfolio to provide senior management and the audit committee with objective assessments of credit quality.
Key Achievements: Validated customer input for mortgage application progression.
Identified needed course of action to remedy any weaknesses while monitoring implementation of corrective action and identifying training opportunities from negative indicators.
Complied applications and paperwork and double-checked for accuracy.
Submitted applications to credit analysts.
Developed and maintained relationships with local real estate agents.
Monitored loan serving agreements and loan covenants to ensure compliance.
Devised innovative solutions for diverse types of organizations and supported business growth with focus on meeting business objectives.
Education and Training
Bachelor of Science: Information Technology, Expected in 01/2010 - Kaplan University - Chicago, IL GPA: Status -
Cum laude graduate
3.54 GPA
Major in Project Management, and System Analysis and Design.
Technical Courses – Database Management, Structured Query Languages, Project Management,
Cum Laude: , Expected in - - , GPA: Status -
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