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Quality Specialist Resume Example

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QUALITY SPECIALIST
Professional Summary

Experienced Medical professional seeking to take the next career step as a Quality Specialist within a highly respected healthcare organization dedicated to producing positive patient outcomes and delivering exceptional customer service.

Skills
  • Data entry
  • Medical terminology understanding
  • Records organization/Management
  • Computer proficiency
  • Type 55 WPM
  • Trained in HIPPA compliance and Privacy Laws
  • Operations monitoring
  • Bilingual (English and Creole)
Work History
07/2019 to Current
Quality SpecialistCSL Plasma – Miramar, FL
  • Promote Safety, Health and Environment Policies & Procedure.
  • Performed final QA review and release for all shipment and associated documents, to ensure shipment meets customer specifications.
  • Ensure center records QA review to ensure thoroughness, accuracy and timeliness of required information.
  • Initiate investigation and ensure documentation of regulatory deficiencies. Determine the need for corrective action, ensure appropriate documentation and determine effectiveness of the action.
  • Perform center records QA review to ensure thoroughness, accuracy and timeliness of required information.
  • Maintain and review Plasma center personnel training documents to ensure documents comply with procedures, SOP's, CLIA/COLA and other applicable requirements.
  • Maintain the Learning Management System to ensure data integrity, report generation and data analysis to comply with company and regulatory standards.
  • Initiates schedule, coordinate and monitor the delivery of all training, such as new hire, annual and any retraining to meet center or other training and regulatory requirements.
  • Collaborates with center management when viewing the Quality Management System to identify, coordinate and deliver retraining for the purpose of correcting or improving operational or quality issues.
  • Conduct periodic process assessments to ensure compliance of written procedures.
  • Conduct monthly quality team meeting to inform, promote, assess and identify opportunities for continuous process improvement in quality, safety, and training for implementation.
  • Ensure safety training and safety practices are implemented and followed within the center.
  • Comply with all Health Safety and Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures.
  • Maintain confidentiality of all personnel, donor and center information.
  • Assist Plasma center staff in completing other special projects or assignments, as requested.
  • Perform other job-related duties, as assigned.
05/2019 to Current
Medical Screener-Reception TechnicianCSL Plasma – Miramar, FL
  • Assists qualified donors in completing the screening process (assessing the self-administered health history, answering basic medical questions associated with the donation process, referring donors to medical staff when appropriate and performing health screening procedures such as blood pressure, pulse, weight, and temperature.) Performs finger stick to obtain sample for donor's hematocrit and total protein levels.
  • Register applicant and transfer donors.
  • Maintained clean, neat, and sterilized work area.
  • Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the SOPs.
  • Answer the telephone and answer callers' questions or transfer calls to appropriate staff member.
  • Educate donors on the screening process, the health screening tests performed, the appointment system, donation fees, center policies, and any other information pertinent to the donor.
  • Ensures that all donor questions are answered timely, accurately and professionally.
  • Maintains confidentiality of all personnel, donor and center information.
  • Performed other job-related duties as assigned.
06/2013 to 03/2019
Data Entry SpecialistZion Laboratory Corporation – Plantation, FL
  • Prepared specimens for lab testing using established SOP (standard operating procedures) and established proper chronological priorities in testing Carefully reviewed test results for accuracy Identified abnormal test results and referred them to authorized personnel for further review Received and processed medical records requests.
  • Received and routed medical records.
  • Reviewed medical records for completeness and filed records in alphabetic and numeric order.
  • Audited records for accuracy.
  • Created new physical and computer-based files.
  • Reviewed charts and flag incomplete or inaccurate information.
  • Adhered to all facility, company and legal guidelines.
  • Input data into computer programs and filing systems.
  • Took the initiative to perform any task that will assist co-workers in maintaining patient flow and office operations.
  • Trained new hires on department procedures and policies to maximize department effectiveness.
Education
2012
Associate of Arts: Criminal Justice
Broward College - Fort Lauderdale, FL
2009
Associate of Science: Medical Assistant
Keiser Career College - Miami, FL
Bachelor of Science: Health AdministrationFlorida International University - Miami, FL
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Resume Overview

Companies Worked For:

  • CSL Plasma
  • Zion Laboratory Corporation

School Attended

  • Broward College
  • Keiser Career College
  • Florida International University

Job Titles Held:

  • Quality Specialist
  • Medical Screener-Reception Technician
  • Data Entry Specialist

Degrees

  • Associate of Arts : Criminal Justice
    Associate of Science : Medical Assistant
    Bachelor of Science : Health Administration

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