quality manager and manager of secondary ops resume example with 10+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Aiming to leverage a proven knowledge of cross functional team, process improvement, and root cause analysis skills to successfully fill a manger role at your company. Frequently praised as efficient by my peers, I can be relied upon to help your company achieve its goals.

  • Critical Thinking
  • Product Inspection
  • Operational Efficiency
  • Lean Manufacturing Methodologies
  • Quality Processes
  • Manufacturing Processes
  • Quality Assurance
Work History
Quality Manager and Manager of Secondary OP's , 05/2020 - Current
3M Companies Clarkston, GA,
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Updated quality control standards, methods and procedures to meet compliance requirements.
  • Collaborated with contract representatives and oversaw quality control implementations and reporting.
  • Approved or oversee of RCA, PPAP, FAI, AS9001 FAI, CPKs.
  • Manager of Quality at Cary, IL and Barrington IL plant. Manager of Secondary operations at only the Barrington plant.
  • Direct reports: 2 QC Supervisors, 2 Quality Lead, 10 Internal Auditors, 15 QC Inspectors, 25 Secondary Operators, 15 Apprentices.
  • Master Trainer of handheld precise measuring equipment, created training videos and training roster, including internal auditor training.
  • In charge of Illinois Certified Apprentice Program at Swiss Automation.
  • Monitored execution of testing activities, directing supervisors, inspectors and floor workers according to testing specifications to gather accurate, useful data.
  • Programmed SPC.
  • Design of custom gages with Solidworks Cad software.
  • Use Lean Six Sigma methodology to improve workflow, output and performance.
  • Work with plant staff in MRB meeting to determine part disposition.
  • Meet twice a week with Corrective action team to find RCA, used tools such as 5Ws, Fishbone diagram, Fail Tree Diagram.

Lead Quality Control Technician, 03/2017 - 03/2020
Amazon.Com, Inc. Brooklyn, NY,
  • Made recommendations on ways to improve testing procedures, production processes and training.
  • Evaluated results against design standards and compliance requirements.
  • Responsible for the selection and maintenance of equipment.
  • Set and monitored product standards, examining samples of raw products and processing tests, to ensure the quality of all finished products.
  • Managed team performance by training, mentoring and motivating employees.
  • Work and control Calibration system.
  • Layout Inspection- able to perform first piece inspection on all products, during, and after the manufacturing process.
  • Use of precision measuring equipment such as measure-scopes, comparators, a wide range of hand held measuring tools, and sectioning equipment.
  • Assist the inspectors with inspections in the various manufacturing departments.
  • Assist the quality control engineers and Qc Supervisor in the drafting and training of work instructions, procedures, & Core documents.
  • Design fixtures for measuring purposes.
Quailty Inspector, 04/2013 - 03/2017
Bradshaw Medical Inc City, STATE,
  • Measure dimensions of products to verify conformance to specifications using measuring instruments such as calipers, thread/ring gauges, comparator vison systems and/or micrometers.
  • Analyze and interpreted blueprints, data and manuals to determine precise specifications.
  • Measure components dimensions to ensure compliance with specifications.
  • Examine weld for bead size and other specifications.
  • Quality control systems, analyzing production, quality control, maintenance and other operational reports, to detect production problems.
  • Apply basic mathematical skills to solve technical problems.
Quality Inspector, 05/2011 - 01/2013
Shiloh City, STATE,
  • First 6 months of employment worked as a machine operator.
  • Inspected, tested and measured materials, products and installations to spec.
  • Handled, measured and mixed chemicals following prescribed methods and testing requirements.
  • Documented, filed and maintained proper inspection records and quality assurance documents.
  • Observed safety practices and procedures to maintain a safe and clean work environment.
  • Measured work piece dimensions to determine machine operation accuracy.
  • Work from complex and detailed manufacturing documentation and/or verbal/written instructions.
  • Perform leak checks on vacuum and mechanical assemblies using leak detection systems.
  • Inspect, test, sort, sample and weigh raw materials or processed, machines, fabricated and assembled parts/products for defects, wear and deviations form specifications.
Master of Science: Engineering Management , Expected in 10/2022
Southern New Hampshire University - Hooksett, NH
Status -

Coursework in: Business Management, Global Business and Measuring Success

Bachelor of Science: Organizational Leadership, Expected in 10/2021
Southern New Hampshire University - Hooksett, NH
Status -

GPA: 3.40

Coursework In:

Conflict management, Productivity and Strategic management

Associate of Applied Science: Mechanical Engineering, Expected in 2019
Gateway Technical College - Kenosha, WI
Status -

I did not complete this degree, I was 5 classes away form obtaining this degree. I decided to pursue a Bachelors Degree. All engineering core classes were taken.


Technical Supervisor Certificate

Lean Six Sigma- Black Belt

Lean Six Sigma - Green Belt

NC3 Precise Measurement Tool Certificate

GD&T Advanced Certificate

Managing Calibration Certificate

The "Seven Quality Tool's" ISO

Lead Auditor AS9100 Rev D

ISO Lead Auditor 9001

ISO Lead Auditor 13485


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Resume Overview

School Attended

  • Southern New Hampshire University
  • Southern New Hampshire University
  • Gateway Technical College

Job Titles Held:

  • Quality Manager and Manager of Secondary OP's
  • Lead Quality Control Technician
  • Quailty Inspector
  • Quality Inspector


  • Master of Science
  • Bachelor of Science
  • Associate of Applied Science

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