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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Motivated individual with strong work ethic and ability to work independently. Strong organizational and team collaboration skills with experience in improving processes.

Multi-talented Quality Coordinator consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.

Enthusiastic Quality Coordinator eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in Healthcare.

Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements.

Skills
  • Quality Management Systems
  • Regulatory Compliance
  • Audit Compliance
  • Documentation Management
  • Data Collection
  • Risk mitigation strategies
  • Reliability analysis
  • Process integration
  • Quality Assurance
  • Team building
  • Time management
  • Technical Support
  • Data Analysis
  • Data Entry
  • Administrative support
  • Project Management
  • MS Office
  • Database Management
  • Training
Work History
Quality Management Coordinator, 06/2009 to Current
Common SpiritValley City, ND,
  • Developed and Manages quality assurance initiatives including the Sepsis and Stroke Programs
  • Manage Clinical Processes for Centers for Medicare and Medicaid and The Joint Commission for Accreditation and Certifications of Hospitals
  • Assited in the devlopment and ongoing function for OPPE and FPPE for purposes of Medical Staff Credentialing. Addresses quailty challenges.
  • Provides onboarding and continuing education for clinical staff to include Providers, Nursing and Patient Care Techs.
  • Developes automation tools to improve efficiency, eliminate waste and free up labor hours for other needs. Devloping and maintaining electronic Physician order sets is one example.
  • Generates, submits and presents reports monthly to enhance quality standards by identifying opportunities for improvement and adapting current processes to ensure maximum quality of care
  • Resolves conflicts and negotiates mutually beneficial agreements between parties.
  • Developes team communications and information for Performance Improvement meetings.
Emergency Department Staff Registered Nurse, 04/1992 to 06/2009
Mission Regional Medical CenterPhiladelphia, PA,
  • Worked as Staff Nurse, Charge Nurse and Clinical Coordinator during my years in the Emergency Department to apply highest standard of care for patients of all ages.
  • Led successful 35-person team comprised of RNs, LPNs and ancillary staff.
  • Trained new nurses in proper techniques, care standards, operational procedures and safety protocols to optimize performance and safety
  • Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
  • Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situation
  • Followed facility policies, OSHA safety rules and HIPAA regulations to maintain legal compliance.
  • Strengthened training and nursing knowledge by taking part in continuing education programs and emergency care workshops.
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches
  • Provided skilled, timely and level-headed emergency response to critically-ill patients.
  • Prepared, administered and documented medications, including pills, injections and intravenous infusions on physician orders.
  • Explained discharge instructions and arranged or confirmed transportation for patients not admitted to hospital.
  • Performed minor procedures such as cast application and assisted physicians with orthopedic procedures.
  • Assessed vital signs, collected detailed patient history and noted other signs of patient health to make rapid, informed decisions regarding next steps in patient care.
  • Built rapport with patients and families to increase comfort level and enhance quality of medical history and relevant personal information.
  • Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
  • Performed ongoing assessments to evaluate mental health needs, working with multidisciplinary team to develop, initiate, manage and modify individualized plans of care.
  • Monitored patient condition, including interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
  • Kept optimal supply levels in treatment rooms, triage and other areas to meet typical patient loads.
  • Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented all patient interactions and interventions in electronic charting systems.
  • Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities to prevent further disability.
  • Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
  • Participated in education activities, including evidence-based practice project implementation, nursing competency development and nursing simulation activities.
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies.
  • Worked as Staff Nurse, Charge Nurse and Clinical Coordinator during my years in the Emergency Department to apply highest standard of care for patients of all ages.
  • Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
  • Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
  • Provided direct patient care, stabilized patients and determined next course of action.
  • Collected blood, tissue and other laboratory specimens and prepared for lab testing.
  • Performed triage on all incoming patients and determined severity of injuries and illnesses.
  • Implemented interventions, including medication and IV administration, catheter insertion and airway management.
  • Audited charts and reviewed clinical documents to verify accuracy.
Family Practice Nurse, 06/1987 to 03/1989
Keene ClinicCity, STATE,
  • Served as Nursing Supervisor for this patient family clinic.
  • Provided medical services and care to patients with chronic and acute conditions, as well as health maintenance.
  • Applied and removed orthopedic treatment modalities, removal of sutures and changed dressings.
  • Adhered to all clinic procedures, policies and protocols to ensure patient safety.
  • Utilized customized patient teaching tools to support patients.
  • Explained medications and side effects to patients, family members and caregivers, and thoroughly reviewed physician-ordered tests.
  • Recorded patient medical history, applicable test results and vitals into medical records.
  • Discussed care plans with patients and explained test results and proper use of medications.
  • Assisted with minor procedures including minor surgery and flexible sigmoidoscopy.
  • Conducted home visits for homebound patients.

Employment ended 3/89 due to a catastrophic motor mehicle accident. I was underoing physical therapy for the next two years.

Medical Surgical Registered Nurse, 09/1986 to 06/1987
Cheshire Medical CenterCity, STATE,
  • Managed caseload of assigned patients simultaneously by providing bedside care, treatments, IV therapy and wound care.
  • Started intravenous fluids, administered medications and documented patient charts by recording food and fluid output and intake.
  • Educated patients and families on medical-surgical procedures, therapeutic regimens and pain management techniques.
  • Assessed patient status during bedside procedures to communicate abnormalities to the Physician.
  • Recorded and measured patients' vital signs per policy guidelines, including weight, temperature, respiration and blood pressure.
  • Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
  • Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
  • Implemented care plans for patient treatment after assessing physician medical regimens.
  • Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
  • Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
  • Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented all patient interactions and interventions in the charting systems.
Education
Associate of Science: Nursing Practice, Expected in
Mobile College-Mobile Infirmary School of Nursing - Mobile, AL,
GPA:
Accomplishments

2018-2019 Lead the efforts to bring Santa Rosa Medical Center into the forefront of regional healthcare systems as the #1 hospital in Sepsis Care.

2019 Lead efforts for obtaining Get With the Guidelines Stroke Program Silver Achievment Award.

2014 Selected as Employee of the Quarter

2014 Seleted as Employee of the Month

2012 Recognized in the Getting to Great Recognition Program for exemplifying servant leadership, going above and belong to "do the right thing", exceeding expecations and "did not settle."

2011 Recognized in the Getting to Great Recognition Program for exemplifying servant leadership, going above and belong to "do the right thing", exceeding expecations and "did not settle."

2011 Recognized by the HMA Corporate office for leading the hospital's efforts in achieving the status as #18 in the USA and #5 in Florida for Quality/Core Measures.

2010 Developed the Stroke Program from it's inception that earned recognition from Get With the Guidelines

2010 Lead the initiative that recognized the hospital as a Top Performer on Joing Commission Key Quality Measures (recognized in 2011 for 2010)

2009 Selected as Nurse of the Year for outstanding attitude and exceptional dependability, willingness to help others, professional competence and commitment to the mission, vision and serivce strategy of SRMC.

2007 Nominated for Employee of the Quarter

2007 Implemented a training program for Physician and Nursing staff in onboarding our first electronic health record-Promed.

2002 Awarded the Presidential Citation for Leadership Excellence for my work in organizing a Mass Casualty Event along with US Army Rangers at SRMC.

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Resume Overview

School Attended

  • Mobile College-Mobile Infirmary School of Nursing

Job Titles Held:

  • Quality Management Coordinator
  • Emergency Department Staff Registered Nurse
  • Family Practice Nurse
  • Medical Surgical Registered Nurse

Degrees

  • Associate of Science

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