Quality Management Coordinator Resume Example

• Worked as Staff Nurse, Charge Nurse and Clinical Coordinator during my years in the Emergency Department to apply highest standard of care for patients of all ages.
• Led successful 35-person team comprised of RNs, LPNs and ancillary staff.
• Trained new nurses in proper techniques, care standards, operational procedures and safety protocols to optimize performance and safety
• Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
• Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situation
• Followed facility policies, OSHA safety rules and HIPAA regulations to maintain legal compliance.
• Strengthened training and nursing knowledge by taking part in continuing education programs and emergency care workshops.
• Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches
• Provided skilled, timely and level-headed emergency response to critically-ill patients.
• Prepared, administered and documented medications, including pills, injections and intravenous infusions on physician orders.
• Explained discharge instructions and arranged or confirmed transportation for patients not admitted to hospital.
• Performed minor procedures such as cast application and assisted physicians with orthopedic procedures.
• Assessed vital signs, collected detailed patient history and noted other signs of patient health to make rapid, informed decisions regarding next steps in patient care.
• Built rapport with patients and families to increase comfort level and enhance quality of medical history and relevant personal information.
• Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
• Performed ongoing assessments to evaluate mental health needs, working with multidisciplinary team to develop, initiate, manage and modify individualized plans of care.
• Monitored patient condition, including interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
• Kept optimal supply levels in treatment rooms, triage and other areas to meet typical patient loads.
• Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented all patient interactions and interventions in electronic charting systems.
• Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities to prevent further disability.
• Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
• Participated in education activities, including evidence-based practice project implementation, nursing competency development and nursing simulation activities.
• Communicated with healthcare team members to plan, implement and enhance treatment strategies.
• Worked as Staff Nurse, Charge Nurse and Clinical Coordinator during my years in the Emergency Department to apply highest standard of care for patients of all ages.
• Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
• Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
• Provided direct patient care, stabilized patients and determined next course of action.
• Collected blood, tissue and other laboratory specimens and prepared for lab testing.
• Performed triage on all incoming patients and determined severity of injuries and illnesses.
• Implemented interventions, including medication and IV administration, catheter insertion and airway management.
• Audited charts and reviewed clinical documents to verify accuracy.

• Served as Nursing Supervisor for this patient family clinic.
• Provided medical services and care to patients with chronic and acute conditions, as well as health maintenance.
• Applied and removed orthopedic treatment modalities, removal of sutures and changed dressings.
• Adhered to all clinic procedures, policies and protocols to ensure patient safety.
• Utilized customized patient teaching tools to support patients.
• Explained medications and side effects to patients, family members and caregivers, and thoroughly reviewed physician-ordered tests.
• Recorded patient medical history, applicable test results and vitals into medical records.
• Discussed care plans with patients and explained test results and proper use of medications.
• Assisted with minor procedures including minor surgery and flexible sigmoidoscopy.
• Conducted home visits for homebound patients.

Employment ended 3/89 due to a catastrophic motor mehicle accident. I was underoing physical therapy for the next two years.