quality coordinator resume example with 19+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Experienced manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences.

Core Qualifications
  • Operations management
Quality Coordinator, 02/2014 to Current
Flex-N-Gate CorpRussellville, KY,
  • date, Participating in process improvement projects by adding value to hospital operations and eliminating waste.
  • Co-chair of the Cultural and Diversity board sub-committee, worked on gap analysis, producing Key Performance Indicators for the hospital to align staff with our strategic values and community needs.
  • Facilitating change management of staff and processes by promoting evidence based safe practice and minimizing risk.
  • Produce, analyze statistical data and disseminate patient satisfactory data to senior management for both internal and external use.
  • Involved in FEMA and RCA process improvement for risk identification in the hospital.
  • Involved in hospital projects to reduce patient restraints, seclusions and falls.
  • Culture of Safety training for Clinical Services Manager's, Frontline supervisors and floor staff using various change management techniques.
  • Researching best practice methods in the field to improve patient care and improve clinical outcomes among hospital staff.
  • Managing projects and personal training to effect culture change involving management initiatives (using lean methods).
  • Training manager on making action plans to improve performance outcomes and patient care.
  • Establishing benchmarks for key performance indicators for State and Federal comparisons.
  • Maintaining data integrity, validity and reliability to ensure quality care to patients.
  • Acts as liaison for the hospital during administrative site reviews with state agencies and the Joint Commission for behavior health.
  • Maintains compliance with regulations for CMS and Joint Commission accreditation bodies.
  • Management and overseeing the performance of all contracted services for the hospital based services, ranging from ambulance services to patient interpreters.
  • Producing and communicating quality dashboards on a monthly basis for senior leadership, Clinical Services Managers and the entire hospital administration.
  • This involves extraction of data from Press Ganey, hospital data base and from the National Hospital compare data base.
  • Maintenance and reporting of HBIPS (equivalent of HCHAPS) data to senior administration and board members.
  • Involved in continuous OPPE and training of staff to maintain staff competency educational levels.
Operations Manager, 07/2011 to 10/2013
SonderRemote, OR,
  • Grand Rapids.
  • Management of budgetary issues, day to day operations.
  • Providing operational reports to the Executive on the effectiveness of the company.
  • Providing leadership on strategic issues, and allocating work tasks, monitoring and conducting performance evaluation of staff.
  • Providing policies for general operations of nursing staff and contracted staff.
  • Vendor Management, maintaining relationships with contracted services.
  • Overseeing compliance with State and Federal regulations.
  • Managing patient confidentiality information by conforming to HIPPA requirements.
  • Involved in conflict resolution and improvement of patient satisfaction.
  • Enforced policy, licensure requirements and guidelines for staff.
  • Supervisor: Pine Rest Christian Health Services.
Supervisor, 07/2003 to 02/2014
John DeereIowa, LA,
  • Successfully led key projects which resulted in better patient outcomes by improving staff engagementReviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies among staff.
  • Provide leadership and collaborating day to day unit operations of staff on all three shifts on the unit.
  • Involved in interdisciplinary team meeting to determine discharge planning, patient length of stay, medications management, and risk and safety management.
  • Supervision of staff to ensure adequate job sharing and production to maximize cost effective use of resources.
  • Involved in risk reduction by monitoring the levels of patient falls and the use of restraints on patients.
  • Conducting staff annual performance evaluations and providing appropriate feedback for professional growth.
  • Chaired the Unit Practice Council, which was empowered with improving unit processes, guidelines and operations.
  • Ensured corporate compliance of regulations and policies by fostering corporate vision and mission statements among unit staff.
  • Ensuring adequate and appropriate staff training and development to improve competency and produce superior clinical outcomes.
Manager, 08/1999 to 05/2001
Cognizant Technology SolutionsCreve Coeur, MO,
  • Managed all operation functions of the homes, Planning, implementation and controlling of clients finances as per state regulations, programming and activities.
  • Supervision, training and conducting evaluations for staff.
  • Scheduling of staff.
  • Policy enforcement in order to operate within state and federal regulations.
  • In charge of all licensure and accreditation issues.
  • Arranged for client care planning conferences with social workers,.
MBA: Health Care Administration, Expected in 2015
Bellevue University - Bellevue, Nebraska
Coursework in Finance for Health care Leaders, Statistics, and Microeconomics
Bachelors of Science: Business Management, Expected in 2005
California Coast University - St Anna, CA
Business Management
Degree Associate: Business Management, Expected in 2000
Lake Michigan College - Benton Harbor, MI
Business Management
Professional Affiliations
Member of the Cultural Competency task force, a Board of Directors sub-committee.
  • Process Improvement
    • Created new departmental procedures manual for direct staff.
    • Assessed organizational training needs.
    In charge of the Hospital Based Quality Oversight and fall's committees.
  • Involved in hospital trials of a cost effective and value adding nursing schedule project. Recommended 12 hour shift for nurses on inpatient units.
  • The objective was to reduce staff mandates, improve recognition of stress levels, and improve overall unit production.
  • Successfully implemented various Unit Practice Council projects to improve patient experience.
  • Successfully engaged Physicians to improve patient experience in the hospital programs.
  • Received the ABH scholarship from the Western Michigan Psychiatric Association in 2011.
2014-2012 Deputy Director-Bethel Mighty Warriors Pathfinder, worked with children at Oshkosh World Pathfinder camp for 2009 & 2014. 40,000 children camped. 2014-2011 Tax preparer volunteer- Oakdale Urban league 2013-2009 Past President of a regional club.
Accounting software, administrative, ambulance, care planning, change management, CMS, conferences, conflict resolution, Council, client, clients, data base, discharge planning, staff training, senior management, leadership, Managing, Excel, Microsoft Office, Outlook, Microsoft Project, Microsoft Visio, nursing, patient care, policies, Press, processes, process improvement, Producing, programming, quality, reporting, Researching, Safety, Scheduling, strategic, Supervisor, Supervision, Type, Vendor Management, vision, Word Processing
Additional Information
  • COMMUNITY INVOLVEMENT 2014-2012 Deputy Director-Bethel Mighty Warriors Pathfinder, worked with children at Oshkosh World Pathfinder camp for 2009 & 2014. 40,000 children camped. 2014-2011 Tax preparer volunteer- Oakdale Urban league 2013-2009 Past President of a regional club.

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Resume Overview

School Attended

  • Bellevue University
  • California Coast University
  • Lake Michigan College

Job Titles Held:

  • Quality Coordinator
  • Operations Manager
  • Supervisor
  • Manager


  • MBA
  • Bachelors of Science
  • Degree Associate

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