quality control tester resume example with 20+ years of experience
- Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
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High-energy, results-oriented leader with an entrepreneurial attitude. Considered the leading expect on all aspects of McKesson's Document management solutions. Visionary Operations Executive with solid experience managing all levels of multiple projects. Ambitious leader who creates strategic alliances with organization leaders, customers, and other technology providers to effectively align with and support key business initiatives. Offering outstanding customer presentation and communication. Innovative professional desires a high-level position in a professional corporate environment.
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Mckesson Corporation - McKesson Provider Technology – City, STATE
- Provide a high level of technical expertise to McKesson customers as they implement and upgrade McKesson's document management solutions.
- Service as a senior escalation point for all significant customer escalations.
- Provide business and application mentoring to mangers, project managers, and application resources.
- Consult with customers on solving new business challenges with document management and the legal health record.
- Provide McKesson development, product management, and support insight into customer operations, integrations, and use of the document management solutions in a live environment.
- Consult and priorities new feature functions for the McKesson document management product road map.
- Oversee the pilot and beta actives of new versions to ensure mass deploy ability.
- Creation of new service offerings including; statement of work, project methodology, profit estimates, FTE and slot schedule modeling, pricing, and contracting.
- Responsible for 21 FTE's and over 5 million in annual revenue.
- Monthly revenue forecasts with an average of less than 6% deviation.
- Serve as executive sponsor and escalation point for all upgrade projects.
- Annual budgeting including total revenue, revenue/FTE, utilization rates, and head count requirements
- Creation of custom service scoping, pricing, and contract negotiation.
- Facilitate inter-departmental resolution of critical customer and product issues.
- Improve customer satisfaction through focused management of the problem and escalation process
- Provide strategic input to the support department objectives and direction
- Publication, automation and analysis of support metrics
- Responsible for identifying supportability issues with all EIG application solutions during the entire life cycle of the product.
- Coach Team Leaders, Tier I, and Tier II support reps to find appropriate solutions to customer issues
- Development and delivery of a proactive support presentations named 'EIG Solution Flash'
- Managed the technical support group with 6 direct reports
- Analyzed and reported on ACD, Case, and Customer Satisfaction statistics and measures
- Created and executed performance evaluations for six direct reports
- Participated in the development of an organizational restructuring to a tiered support approach
- Created support policies and procedures that comply with SCP best practices.
- Participated in an SCP certification achieving the highest McKesson support center score
- Responsible for all technical issues encountered during customer implementation phases, including escalation management.
- Developed, staffed and managed an internal support desk for implementation staff.
- Developed several best practice implementation guides, including MPI backloads, back file conversions and day folder creation
- Developed and maintained system installation/integration manual and procedures.
- Conducted both pre-live and post live technical system audits.
- Provided architectural direction for software improvements.
- Oversaw hardware configurations and systems designs.
- Provided technical and end user consulting for healthcare customers.
- Provided technical training on EIGs products.
- Act as the main contact point for Business Partners to the following IMNET teams: implementation, development, quality assurance, education and product marketing.
- Recommending and arranging the appropriate training classes for business partner personnel.
- Develop and maintain a business partner training syllabus and schedule.
- Accountable for the distribution of the latest software and documentation releases to Business Partners in a timely manner.
- Provide application and technical training to employees, Business Partners, and customers
- Ensured students met the learning objective(s) of the course or the course module.
- Designed and developed all technical training material for courses
- Managed all technical support for IMNET's Education Department.
- Responsible for the testing of IMNET software products including the setup of the test bed hardware/software.
- Development/execution of testing scripts, analysis of program errors, programming new testing tools, and preparation of incident reports.
Georgia Institute Of Technology – City, STATE Started a Graduate degree program in Applied Physics. Responsible for set up, instruction and grading of undergraduate college physics labs.
State University of New York College at Brockport - Brockport, NY
Bachelor of Science in Physics and Mathematics with a Specialty in Electronics State University of New York College at Brockport, Brockport, NY, May 1994 G.P.A.: 3.1/4.0
Solutions, Customer Support, Satisfaction, Flash, Life Cycle, Metrics, Proactive, Self Motivated, Pricing, Training, Project Manager, Mckesson, Audits, File, Healthcare, Integration, Integrator, Mpi, Support Desk, System Installation, Document Management, Mentoring, Operations, Product Management, Sow, Statement Of Work, Budgeting, Contract Negotiation, Forecasts, Million, Technical Support, Acd, Best Practices, Restructuring, Statistics, Quality Control, Testing, Testing Tools, Accountable For, Documentation, Marketing, Product Marketing, Quality Assurance, Imaging, Mathematics
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Resume Overview
School Attended
- State University of New York College at Brockport
Job Titles Held:
- Quality Control Tester
- Graduate Student & Teacher's Assistant
Degrees
- Bachelor of Science
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