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Quality Control Specialist II Resume Example

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QUALITY CONTROL SPECIALIST II
Summary
Result oriented and conscientious individual with attention to details and follow through. Strong organization, planning and problem solving skills. Effective team player and independent worker in stressful and high pressure environments. Obtain a position where I can enhance my skills, abilities, and the experience to the mutually successful benefit of both company and my professional growth.
Highlights
  • Proficiency in bank computer software.
  • Excellent skills to analyze situations and make decisions.
  • Excellent computer skills, including Word and Excel in a Microsoft Windows environment.
  • Effective oral and written communication skills. Other Skills Operating systems: Windows XP and AS400 iSeries Systems Software: DB2 UDB for iSeries Query Manager, AS/400 Programming Development Manager (PDM), MS Office, SAP, Kronos, Future 3 Auto Release, Future 3 Vendor Release, American Software Inc., New Generation Software (query software), Nutech, QuickBooks, and SoftPro ProForm, SoftPro ProTrust, SoftPro Pro1099, CSI, Jack Henry, LaserPro, DecisionPro, CreditQuest, Identifi, and Synergy.

Business systems analysis


Accomplishments
December 31, 2006 BBA Bachelor of Business Administration Magna Cum Laude
Experience
Company NameCity, StateQuality Control Specialist II06/2010 to Current
  • Review the executed loan documents and identify any problems and communicate the findings to the loan officer to make the appropriate corrections in order to proceed.
  • Determine funds to be disbursed by check, wire or deposit for centralized funding.
  • Perform thorough file audits of all retail loans that may evidence errors made during the originating, processing, underwriting and closing of a loan.
  • Perform the file audits in a timely manner to ensure that the bank is consistently adhering to loan policies and guidelines in addition to meeting all legal, regulatory and compliance requirements.
  • Provide technical assistance to an assigned quality control/compliance function to ensure compliance with regulatory, investor/insurer, and company policies and procedures.
  • Monitors changes in compliance requirements and provides updates to the appropriate areas.
  • Responsible for digitizing paper documents by scanning them and uploading them to electronic databases for permanent storage. Importing electronic files that need to be permanently stored.
  • Responsible for web help desk tickets and helping the staff with issues.
  • Checking the quality of the documents that have been scanned in and making corrections as needed.
  • Searching the database for documents that have been permanently stored and assisting the staff as needed.
  • Responsible for paying and disbursing funds for all escrow accounts within the bank.
  • Responsible for contacting various insurance companies and county courthouses to obtain the amounts due for homeowner's insurance and real estate taxes.
  • Responsible for running annual escrow analysis to determine if the customer has an overage or shortage in their escrow account and adjusting the customer's payment accordingly.
Company NameCity, StateLoan Servicing Specialist for Midland States Bank in Effingham02/2010 to 06/2010
  • Processed loan payments and booked and processed new loans
  • Managed inquiries from customers and responded in an efficient and timely manner.
Company NameCity, StateClosing Agent05/2009 to 01/2010
  • Responsible for loan closing services to various lenders and realtors, closing at the borrower's convenience.
  • Prepared HUD documents and made sure that all necessary papers were signed and all necessary documents were recorded and that funds were properly disbursed and accounted for when the closing was completed.
  • Reviewed the completed signed loan documents for accuracy and returned the documents to the various lenders.
  • Performed a variety of administrative functions. Gave information to callers, composed memos, generated reports, handled multiple projects, and performed accounting activities.
Company NameCity, StateOffice Manager11/2006 to 04/2009
  • Performed a variety of administrative functions. Gave information to callers, composed memos, transcribed notes, researched and created presentations, generated reports, handled multiple projects, and prepared and monitored invoices and expense reports.
  • Performed accounting activities such as accounts payable, prepared various accounting statements and financial reports. Processed payroll data. Ensured that computing, withholding, or deductions associated with net pay was done properly. Located and retrieved company records as requested.
Company NameCity, StateBusiness Systems Support Analyst & AS400 Cooridinator06/1996 to 10/2006
  • Fielded end-user questions and found resolutions by means of personal knowledge or Business Systems help lines.
  • Queried the database to uncover data errors and analyzed problems.
  • Logged and documented problems and their resolutions to insure proper countermeasures.
  • Kept current with respect to changes in functionality and form of the American Software, Future 3, New Generation Query and AS/400 operating system.
  • Analyzed problem areas and suggested resolutions and/or enhancements to American Software and Future 3 Software.
  • Coordinated with the Business Systems Supervisor with respect to user requests for programming, query development and data access.
  • Coordinated with the Business Systems Supervisor to provide AS/400 based application documentation.
  • Maintained work-flow documents for IS department in a controlled environment.
  • Reviewed, analyzed, and evaluated business systems and user needs.
  • Formulated systems to parallel overall business strategies.
  • Responsible for writing detailed description of user needs, program functions, and steps required to develop or modify computer programs.
  • Documented, tracked and monitored the problem to ensure a timely resolution.
  • Maintained workflow documents for IT department in a controlled environment.
  • Responded to telephone calls, emails, and personnel requests for technical support.
  • Documented, tracked and monitored the problem to ensure a timely resolution.
  • Provided AS/400 Operations support.
  • Ensured that all hardware and software resources were being used efficiently.
  • Operated and monitored computer equipment.
  • Performed routine tasks to maintain computer equipment and their peripherals.
  • Loaded peripheral equipment such as tapes and printer paper for operating runs.
  • Observed peripheral equipment and error messages displayed on monitor of terminal to detect faulty output or machine stoppage.
  • Submitted and processed nightly jobs to update inventory, purchasing and financials.
Education
Bachelor of Business Administration:Business Administration2006-12-31McKendree College, City, State, USDecember 31, 2006 BBA Bachelor of Business Administration Magna Cum Laude McKendree College, Lebanon, IL
1984Salem Community High School, City, State, USSalem Community High School 1980 - 1984 Salem, IL IBM Certified Specialist: AS/400 Professional System Operator IBM Certified Specialist: AS/400 Associate System Operator
Certifications
Professional Certification Program IBM Certified Specialist: AS/400 Professional System Operator IBM Certified Specialist: AS/400 Associate System Operator Synergy Certified Administrator for Document Management SCA-DM Synergy Certified Administrator for Reports (COLD) SCA-RM
Presentations
Performed a variety of administrative functions. Gave information to callers, composed memos, transcribed notes, researched and created presentations, generated reports, handled multiple projects, and prepared and monitored invoices and expense reports
Skills

As/400, Financials, Inventory, Operations, Purchasing, Technical Support, Telephone, Workflow, Closing Loans, Database, Audits, File, Quality Control, Retail, Retail Marketing, Technical Assistance, Underwriting, Accounting, Accounts Payable, Financial Reports, Invoices, Office Manager, Payroll, Access, Documentation, Databases, Digitizing, Document Imaging, Help Desk, Imaging, Scanning, Escrow, Escrow Analysis, Paying, Real Estate, Closing Services, Hud, Loan Closing, Document Management, AS400, CSI, Db2, Excel, Excellent Computer Skills, Iseries, Kronos, Microsoft Windows, Ms Office, Pdm, Problem Solving, Quickbooks, Sap, System Administration, Systems Administration, Team Player, Training, Udb, Windows Xp, Word, Payments

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Resume Overview

School Attended

  • McKendree College
  • Salem Community High School

Job Titles Held:

  • Quality Control Specialist II
  • Loan Servicing Specialist for Midland States Bank in Effingham
  • Closing Agent
  • Office Manager
  • Business Systems Support Analyst & AS400 Cooridinator

Degrees

  • Bachelor of Business Administration : Business Administration 2006-12-31
    1984

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