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quality control specialist resume example with 9+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Technical Support Representative skilled at resolving complex customer service issues in a timely manner.


Installation/Satellite Technician highly skilled in both installation of Satellite dishes and programming as well as with all customer relations involved, from TV/programming education to questions on billing and everything in between. A tried and true problem solver and communication expert! 5 star customer service ratings received from prior employment.


Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Highlights
  • Troubleshooting proficiency
  • Exceptional telephone etiquette
  • Patient and diligent
  • Experienced technical knowledge
  • Windows XP/Vista skilled
  • Accomplished with mobile devices
  • Satellite hardware and software/equipment knowledge
  • Excellent warehouse and inventory maintenance
  • Resolving customer issues/concerns with strong verbal and negotiating skills
  • Exceptional attention to detail
  • Extremely observant
  • Prime organizational skills
  • Accomplishes job requests/orders in a timely manner
  • Friendly and works well with others
  • Excellent customer relation and communication
  • Focused, energetic and driven
  • Extensive sales knowledge
Accomplishments

Lowered customer callbacks and technical issues in my region significantly during my time of employment with Freedom Satellite by completing my jobs thoroughly and at the best of my ability.


Achieved 5 star ratings through Dish Network customer surveys, and in turn helped my company achieve retailer of the year award.




Experience
Quality Control Specialist, 11/2013 - 07/2014
Alutiiq Llc Fort Meade, MD,
  • Lead Quality Control Technician watching over the quality issues in over 10 departments.
  • Job requires me to be at my best at all times and to be extremely observant as well as demanding when it comes to getting employees to follow strict quality/SOP code in a GMF labeled facility.
  • Worked many extra shifts to help the company get caught up as well as getting more training for the extensive work load i was issued on top of my initial quality control position
Quality control/machinist assistant, 06/2011 - 03/2012
Laz Parking Fresno, CA,
  • Ted Hauser machinist assistant job consisted of loading material into C+C and unloading machined parts, both metal and plastic.
  • Monitoring the quality and the calibration of each certain tool/bit/endmill to make sure they were operating properly on the C +C as well as quality control on all finished parts after the deburring process.
  • I also had to keep coolant tank full to cool the tools and keep the machines clean and running smoothly.
  • many different types of hand/power tools used with this job.
Laborer/farmhand/sales, 05/2010 - 09/2014
Dixon Melons City, STATE,
  • Dixon melons Dixon, MT laborer/farm hand/quality control and sales in melon farming, including all planting and harvesting as well as sales of the produce and delivery via delivery truck.
  • fork lift operation was a must for loading and unloading crates of melons.
  • Obtained forklift certification.
  • Picked, packed, received, and restocked products with forklift, lift truck and stock picker.
  • Customer service relations and product quality were key in completing sales objectives
  • Displayed courtesy and strong interpersonal skills with all customer interactions.
  • Maintained composure and patience in face of difficult customer situations.
Dish Network Technician/Customer service rep., 03/2010 - 04/2011
Freedom Satellite LLc. MT City, STATE,
  • Installation of Dish Network service/products, all using customer service relations.
  • Duties also included driving to and from different job sites all across the hi-line, as well as keeping a tight inventory on all items in the Havre warehouse that i was held in charge of.
  • Accurate customer information also had to be obtained to receive proper service to customers and to receive proper credit for items that were installed on job sites.
  • accurate paperwork was a must!.
  • Resolved customer complaints and concerns with strong verbal and negotiation skills.
  • Provided base level IT support to company personnel.
  • Displayed courtesy and strong interpersonal skills with all customer interactions.
  • Built and maintained successful relationships with service providers, dealers and consumers.
  • Support customers with online billing and account issues.
  • Trained new employees and explained protocols clearly and efficiently.
  • Researched issues on various computer systems and databases to resolve complaints and answer inquiries.
  • Referred difficult issues to upper management while maintaining positive rapport with customer.
  • Informed customers about issue resolution progress.
  • Supported customers having data connectivity issues.
  • Provided thorough support and problem resolution for customers.
  • Handled end-processing of customer orders including hand loading trucks and removing shipping totes from storage warehouse.
  • Ensured customer satisfaction by providing highest quality of products by ensuring all equipment was properly installed and working correctly.
  • Counted and verified orders picked to ensure accuracy.
  • Completed all repairs and maintenance work to company standards.
  • Selected products for specific routes according to pick sheets.
  • Maintained accurate stock records and schedules.
  • Supervised material flow, storage and regional order fulfillment.
  • Evaluated operational records and made scheduling adjustments to maximize efficiency.
  • Oversaw special orders and after-hours, urgent shipping jobs.
  • Unloaded, picked, staged and loaded products for shipping.
  • Conducted monthly, quarterly and yearly inventories of warehouse stock.
  • Oversaw warehousing and storage practices and housekeeping.
  • Received incoming shipments and reviewed contents against purchase order for accuracy.
  • Rotated stock by code and receiving date.
  • Transported goods from racks, shelves and vehicles.
  • Worked at a rapid pace to meet tight deadlines.
  • Verified and recorded the count and condition of cargo received.
  • Evaluated and reconfigured systems to support customer service and operational goals.
Grain Bin Contractor/Assembler, 04/2009 - 05/2013
Ole Warren And Sons City, STATE,
  • Layout and assembly of various size steel grain bins including concrete foundation knowledge.
  • Displayed intuitive work ethic and great communication skills as well as pristine organizational skills
  • Completed all repairs and maintenance work to company standards.
  • Ensured customer satisfaction by providing highest quality of products by ensuring all equipment was properly installed and working correctly.
  • Planned work and determined appropriate tools and equipment.
  • Reduced downtime during production by maintaining equipment and reducing unnecessary maintenance.
  • Responsible for promoting safe and clean working environment.
  • Unloaded incoming inventory and placed products onto shelves.
  • Used hand tools to mount, install, and secure various parts.
  • Worked overtime, including evenings and weekends, to respond to emergencies and fix unsafe conditions.
  • Kept supervisor informed of job progress and material requirements
  • Managed work with little supervision.
  • Painted building structures.
Lead Contractor, 07/2005 - 2010
Private Contracting City, STATE,
  • house remodeling all knowledge and skills and safety regulations and state codes that are required to deconstruct and reconstruct and remodel various homes around the Denver area in Colorado.
  • the job was a fix and flip type of work.
Customer service Rep, 11/2004 - 11/2005
EZ Pawn City, STATE,
  • All basic customer relations involved with being a customer service/sales rep.
  • in a corporate pawn shop, as well as organizing the store and keeping it clean and presentable, and keeping all items in pawn/inventory organized and easy to find.
  • i achieved 3rd in sales in the state out of 22 different stores in my first month.
  • Extensive knowledge on many items in the store worked well with my Excellent customer service skills while i was employed at EZ Pawn.
  • Prevented store losses using awareness, attention to detail and integrity.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • Cross-trained and provided back-up for other customer service representatives when needed.
  • Computed accurate sales prices for purchase transactions.
  • Worked as a team member performing cashier duties, product assistance and cleaning.
  • Expressed appreciation and invited customers to return to the store.
  • Managed quality communication, customer support and product representation for each client.
  • Assisted customers with store and product complaints.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
Education
High School Diploma: , Expected in
-
- ,
GPA:
Status -
Skills

Driven and self-motivated

Professional and friendly

Careful and active listener

Exceptional work ethic

Multi-tasking

Very well organized

Exquisite attention to detail


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Resume Overview

School Attended

Job Titles Held:

  • Quality Control Specialist
  • Quality control/machinist assistant
  • Laborer/farmhand/sales
  • Dish Network Technician/Customer service rep.
  • Grain Bin Contractor/Assembler
  • Lead Contractor
  • Customer service Rep

Degrees

  • High School Diploma

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