(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Multi-talented professional consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.

  • Administrative Experience
  • Data Entry
  • AS9100 lead auditor
  • Internal Audits
  • Quality Inspection
  • Administrative, Marketing
  • Good communication skills,
  • Multitasking abilities
  • Risk Management
  • Records management
  • Recordkeeping
  • Organizational Development
  • Training programs
  • Microsoft Office proficiency
  • Training and mentoring
  • Training and development
  • File and records management
Liberty University Lynchburg, VA Expected in 03/2020 Bachelor of Science : Human Resources Management - GPA :
  • Member of Omega Mu Omega Honor Society
  • Member of Tau Sigma National Honor Society
  • Graduated in Top 20% of Class
  • Graduated cum laude
  • Dean's List every semester
Blue Ridge Community College Weyers Cave, VA Expected in 06/2009 Associate of Applied Science : Business Management - GPA :
Riverheads High School Staunton, VA Expected in 2003 High School Diploma : - GPA :

As9100 Lead Auditor

Work History
The Pic Group - Quality Control Specialist
Monroe, MI, 03/2019 - Current
  • Documenting, filing and filling out reports and documents.
  • In charge of documentation,
  • Inspected, verified and documented quantifiable characteristics of finished goods, comparing against customer specifications and company quality standards to achieve acceptable product.
  • Documented and executed detailed test plans and test cases and summarized and logged audit findings for reporting purposes.
  • Conducted data review and followed standard practices to find solutions.
  • Interpreted test results by comparing to established specifications and control limits, making recommendations on appropriateness of data for release.
  • Performed visual assessment of products to evaluate conformance with quality standards.
  • Conducted investigations into questionable test results.
  • Performed routine maintenance and calibration on testing equipment.
  • Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
  • Halted production line in case of major non-compliance of specifications, standards or quality discovered during inspection process.
  • Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
  • Reported problems and any concerns to management.
  • Kept inspection journals and daily summary logs as required.
  • Performed standard inspection of first article, first pallet and random sampling inspection to customer standards.
Graphic Packaging - Operator Assistant
Mitchell, SD, 09/2013 - 03/2019
  • Measure parts, using a comparator, vision system, goniometer, calipers, micrometers, pin gages, and feeler gages.
  • Training new employees and seasoned employees on how to do various tasks.
  • Internal audits.
  • Inputting data into SQC.
  • Safety audits.
  • Special teams.
  • Maintain accurate documents.
  • Written directions on job duties.
  • Inspected and packaged finished products to consistently meet quality specifications and inspection criteria.
  • Achieved maximum output of production with desired quality while maintaining clean and safe working area.
  • Recorded products and quantities produced, gauge readings and operating times to support reporting, data controls and operational decision support.
  • Advised lead operator of equipment malfunction, quality issues or other abnormal conditions to expedite repairs and avoid safety hazards.
  • Supported management decision-making by compiling operational and production data into daily logs.
The Tjx Companies, Inc. - Customer Service Associate
Newark, DE, 04/2013 - 09/2013
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Issue receipts, refunds, credits, or change due to customers.
  • Assist customers by providing information and resolving their complaints.
  • Answer customers' questions and provide information on procedures or policies.
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Refer unresolved customer grievances to designated departments for further investigation.
Ntelos Wireless - Customer Loyalty/ Team Leader
City, STATE, 06/2010 - 06/2012
  • Ensured that staff completed company goals, coached and trained staff.
  • Motivate employees to complete tasks effectively.
  • Marketing, telephone calls with clients, to retain accounts, and close accounts.
  • Excellent customer service skills, able to resolve client issues and communicate with clients in stressful situations.
  • Computer applications, ICMS, Microsoft Office, Word, Excel, Outlook, and Kronos.
  • Provided contract information to customers.
  • Created PowerPoint presentation which was presented to Vice President of Wireless.
  • Participated in a group committee to create a back to basic manual.

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Resume Overview

School Attended

  • Liberty University
  • Blue Ridge Community College
  • Riverheads High School

Job Titles Held:

  • Quality Control Specialist
  • Operator Assistant
  • Customer Service Associate
  • Customer Loyalty/ Team Leader


  • Bachelor of Science
  • Associate of Applied Science
  • High School Diploma

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