quality control operations manager resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Senior Construction Manager and outstanding performer in Project Management and Operations Management within Construction and Concrete Precast/Prestress Industries. Proven success in leadership, operational excellence and organizational development with keen understanding of elements of Construction and Manufacturing businesses. Recognized for inspiring management team members to excel and encouraging creative work environments.
Skills
Project planning and development
Procedure development
Inventory control
Project management
Project estimation and bidding
Safety and compliance
Staff management
RFI coordination
Job control management
Submittal preparation
Change orders understanding
Mathematics proficiency
Inventory control practices
Lean manufacturing techniques
Budget administration
Engineering drawings/standards
Subcontractor oversight
Commercial structures
Consistently meet goals
Performance improvement
Operations management
Customer service-oriented
Conflict resolution
Coaching and mentoring
Staff training/development
Stakeholder relations
Work History
06/1994 to 08/2008Project ManagerClinipace | Boston, MA,
Put together job data including materials take-offs, pricing lists and labor costs.
Investigated drawing interpretation problems and conflicts and developed resolution options.
Selected and oversaw subcontractors, built positive relationships and made timely corrections to maintain design specifications.
Handle RFPs, RFIs and RFQs to keep project planning moving smoothly.
Coordinated with contractors, utility companies, and government agencies to implement projects.
Prepared schedules, project budgets, and specifications for materials and labor.
Implemented changes requested by designers, owners or inspectors to conform to specifications or updated demands.
Managed team of 8 personnel focused on providing expert detailing services to underground utility and roadway contractor customers.
08/2008 to 09/2014Operations ManagerCds Logistics | Breinigsville, PA,
Monitored and supported progress of plant production orders by managing shop capacity and loading functions at two facilities.
Developed reports on plant operation metrics, maintenance,productivity constraints and and presented to decision-makers for problem-solving and business strategy development.
Built and deepened connections with vendor, inspection agencies, regulatory agencies and community representatives.
Oversaw well-organized maintenance program for predictive and preventive actions.
Assessed logs and reports to identify inefficiencies, boost production levels and enhance safety.
Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele.
Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service and implementation of "lean" initiatives
Maximized efficiency by coaching and mentoring 40 productional personnel and department managers on Lean Manufacturing principles, industry practices, company procedures and Baan & Titan business enterprise software platforms.
09/2014 to 05/2016Operations ManagerCds Logistics | Edwardsville, IL,
Developed and submitted strategy and initiative reports to highlight current actions and proposed changes to corporate committee.
Established and administered annual budget with effective controls to prevent overruns, minimize risk, liability and support sustainability objectives.
Reviewed financial reports monthly and investigated variances with accounting staff to keep records accurate.
Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and five-member management team with related direct reports.
Devised, deployed and monitored processes to boost long-term business success and increase profit levels 15%.
Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
Implemented policies and standard operating procedures for continuous improvement
Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
Established positive and effective communication among unit staff and organization leadership, reducing misunderstandings and late tasks by 25%.
Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
Directed activities and initiatives to achieve regulatory compliance, foster good manufacturing practices and ensure quality standards.
Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
Advanced productivity KPIs by leading training on procedures and safety and production practices.
10/2016 to 11/2019Quality Control Operations ManagerPrecast Specialties, LLC | City, STATE,
Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
Applied coaching techniques and tools to support managers and team members in improving performance.
Implemented ISO 9000 quality systems, defining business practices, leading to certification and better business practices.
Determined quality department standards, practices and procedures.
Developed quality planning for multiple new product launches by verifying customer requirements and implementing in design and production.
Tracked quality issues with external customers, suppliers and internal plant operations.
Specified quality requirements of raw materials with suppliers.
Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans.
Worked with Consulting Engineers and Project Managers to resolve plan errors and omissions, reduce rework, culls, improve operations and provide exceptional customer service.
Education
Expected in to to Bachelor of Science | Construction Engineering And TechnologyFlorida Agricultural And Mechanical University, Tallahassee, FLGPA:
Minored in Civil Engineering
Graduated cum laude
Member of Student AGC
Expected in to to Associate of Science | EngineeringPalm Beach Community College, Lake Worth, FL, GPA:
Certifications
PCI Level III -Quality Control Technician-Exp. 12/2024
ACI Concrete Field Testing Technician-Exp. 09/2024
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