Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Always applying best practices when overseeing projects. Determine, honest, thrive to be the best at any career I have. My goal in life is to be the best me I can be, regardless of the mistakes I have, or will make. Im not the prefect person, but I will do my best to be the best person. I love to do above my mends. If you hire me for this position, I promise to give you 120%. I do not believe in the word "can not," because I believe you can do anything you put your mind to. I hope you allow me to become apart of your team. You will not regret it!

  • Staff Recruitment and Hiring
  • Sales Support
  • Goal Setting
  • Monitoring expenditures
  • Monthly reporting
  • Funds distribution
  • Budget forecasting
  • Best Practise
  • Analyzing performance
  • Report writing
  • Safety-First Mentality
  • Physical Agility and Coordination
  • Project Management
  • Team Coordination and Oversight
  • Quality Control
  • Materials Salvage
  • Upbeat and Positive Personality
  • Courteous with Strong Service Mindset
  • Calm and Professional Under Pressure
  • Building Customer Trust and Loyalty
  • Responding to Difficult Customers
  • Proactive Self-Starter
  • Customer Data Confidentiality
  • Team-Oriented and Cooperative
  • Excellent Attention to Detail
  • Word, Excel
02/2017 to 11/2019 Quality Control Manager Lane Construction Corporation | Orlando, FL,
  • Created a budget for supplies.
  • In charge of payroll.
  • Created instruction manuals.
  • Created Best Practices for the company.
  • Hired employees, worked with different hiring agencies.
  • Overseen all inspections, on all 3 shifts.
  • Pitched sales to get jobs, opened jobs for our company inside of factories.
  • Trained employees, as well as study Best Practices.
  • Traveled, opened new jobs in facilities that needed Quality Control.
  • Handled all scheduling procedures for department and directed team members in setting and achieving goals.
  • Coached team of 150+ staff members in Quality inspection to boost department efficiency.
  • Stayed abreast of local, state and federal regulations to bolster compliance of corporate procedures.
  • Trained and developed employees in effort to contribute to overall professional growth.
  • Identified deviations in finished products from quality standards, isolating causes within production process and devising solutions to increase consistency.
  • Directed production, performance and quality objectives for small package unit, spanning employee training and supervision, improvement initiatives, safety compliance, equipment maintenance and availability, scheduling and departmental goal attainment.
  • Observed customer specifications by monitoring quality control of finished products.
  • Developed in-process data collection using Excel.
  • Compared properties and dimensions of completed production items to project specifications, verifying fulfillment of expectations and sufficiency for sale.
  • Spearheaded creation and implementation of work instructions and procedures, which led to great accomplishments.
  • Gathered data on dimensions and performance characteristics of production items through testing procedures, performing statistical analysis on test results.
  • Oversaw 150+ team members responsible for inspecting all completed Interior car products.
  • Managed company onboarding processes, interviewing and selecting new quality assurance personnel and cultivating teamwork and technical proficiency in training.
  • Collaborated with customers to develop quality control criteria for products based on customer needs and intended product applications.
  • Decided which products were defective and which ones were right.
  • Delivered reports on quality control metrics to internal departments for analysis as well as to outside vendors and contractors for consideration in new contracts.
04/2016 to 02/2017 Temp Worker International Paper Company | Stockton, CA,
  • Worked as a temp agent for Crown Services.
  • Thyssenkrupp
  • My manager was fired, and I was offered her position because I was doing all her work and I kept the company inside the building.
  • Hired on for a Manager position for Thyssenkrupp
01/2013 to 12/2015 Customer Service Lead Best Buy | Tempe, AZ,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Coached, monitored and motivated new agents to boost performance and enhance job knowledge.
  • Trained new team members on proper service methods and evaluated service delivery using quality assurance program.
  • Utilized active listening skills and asked open-ended questions to ascertain customer call needs.
  • Implemented company processes to effectively resolve customer service issues.
  • Assisted operators with handling calls and took over escalated concerns to deliver expert solutions.
  • Managed key account service, providing exceptional support to Claire loyalty and retention.
  • Consulted with customers regarding needs and addressed concerns.
  • Escalated issues to correct individuals when typical procedures did not achieve resolution.
  • Processed customer account changes with proprietary software.
  • Conducted regular performance reviews of associates and used results to identify knowledge or skill gaps.
  • Located products through extensive researching and arranged for drop shipments for items located at different facilities.
  • Forecasted representative requirements and expected demand levels.
09/2009 to 12/2012 Customer Service Cashier Krispy Kreme | City, STATE,
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Greeted customers and responded to informational requests.
  • Processed credit card, and gift certificate payments in electronic computer systems.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Exchanged and returned items, noting all details in company database and placed returned merchandise in bins for restocking.
  • Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
  • Refilled and rotated items on shelves to maintain well-stocked inventory.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Greeted customers promptly and responded to questions.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
  • Built and maintained productive relationships with employees.
  • Managed cashier shifts and breaks.
Education and Training
Expected in 06/2011 High School Diploma | Southern High School, Louisville, KY GPA:
Expected in | Art of Music The Art Institute of Atlanta, Atlanta, GA GPA:
Expected in | Business Administration And Management Bluegrass Community And Technical College, Lexington, KY GPA:
  • Recognized as Employee of the month for outstanding performance and team contributions.
  • Promoted from temp to manager, in less than 12-months
  • Exceeded sales goals by an average of 90%.
  • Led team to earning recognition from upper management and financial reward.
  • Negotiated with vendors, saving the company annually.
Activities and Honors

Honor Roll

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School Attended

  • Southern High School
  • The Art Institute of Atlanta
  • Bluegrass Community And Technical College

Job Titles Held:

  • Quality Control Manager
  • Temp Worker
  • Customer Service Lead
  • Customer Service Cashier


  • High School Diploma
  • Some College (No Degree)
  • Some College (No Degree)

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