, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Always applying best practices when overseeing projects. Determine, honest, thrive to be the best at any career I have. My goal in life is to be the best me I can be, regardless of the mistakes I have, or will make. Im not the prefect person, but I will do my best to be the best person. I love to do above my mends. If you hire me for this position, I promise to give you 120%. I do not believe in the word "can not," because I believe you can do anything you put your mind to. I hope you allow me to become apart of your team. You will not regret it!
Skills
Staff Recruitment and Hiring
Sales Support
Goal Setting
Monitoring expenditures
Monthly reporting
Funds distribution
Budget forecasting
Best Practise
Analyzing performance
Report writing
Safety-First Mentality
Physical Agility and Coordination
Project Management
Team Coordination and Oversight
Quality Control
Materials Salvage
Upbeat and Positive Personality
Courteous with Strong Service Mindset
Calm and Professional Under Pressure
Building Customer Trust and Loyalty
Responding to Difficult Customers
Proactive Self-Starter
Customer Data Confidentiality
Team-Oriented and Cooperative
Excellent Attention to Detail
Word, Excel
Experience
02/2017 to 11/2019Quality Control ManagerLane Construction Corporation | Orlando, FL,
Created a budget for supplies.
In charge of payroll.
Created instruction manuals.
Created Best Practices for the company.
Hired employees, worked with different hiring agencies.
Overseen all inspections, on all 3 shifts.
Pitched sales to get jobs, opened jobs for our company inside of factories.
Trained employees, as well as study Best Practices.
Traveled, opened new jobs in facilities that needed Quality Control.
Handled all scheduling procedures for department and directed team members in setting and achieving goals.
Coached team of 150+ staff members in Quality inspection to boost department efficiency.
Stayed abreast of local, state and federal regulations to bolster compliance of corporate procedures.
Trained and developed employees in effort to contribute to overall professional growth.
Identified deviations in finished products from quality standards, isolating causes within production process and devising solutions to increase consistency.
Directed production, performance and quality objectives for small package unit, spanning employee training and supervision, improvement initiatives, safety compliance, equipment maintenance and availability, scheduling and departmental goal attainment.
Observed customer specifications by monitoring quality control of finished products.
Developed in-process data collection using Excel.
Compared properties and dimensions of completed production items to project specifications, verifying fulfillment of expectations and sufficiency for sale.
Spearheaded creation and implementation of work instructions and procedures, which led to great accomplishments.
Gathered data on dimensions and performance characteristics of production items through testing procedures, performing statistical analysis on test results.
Oversaw 150+ team members responsible for inspecting all completed Interior car products.
Managed company onboarding processes, interviewing and selecting new quality assurance personnel and cultivating teamwork and technical proficiency in training.
Collaborated with customers to develop quality control criteria for products based on customer needs and intended product applications.
Decided which products were defective and which ones were right.
Delivered reports on quality control metrics to internal departments for analysis as well as to outside vendors and contractors for consideration in new contracts.
04/2016 to 02/2017Temp WorkerInternational Paper Company | Stockton, CA,
Worked as a temp agent for Crown Services.
Thyssenkrupp
My manager was fired, and I was offered her position because I was doing all her work and I kept the company inside the building.
Hired on for a Manager position for Thyssenkrupp
01/2013 to 12/2015Customer Service LeadBest Buy | Tempe, AZ,
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Coached, monitored and motivated new agents to boost performance and enhance job knowledge.
Trained new team members on proper service methods and evaluated service delivery using quality assurance program.
Utilized active listening skills and asked open-ended questions to ascertain customer call needs.
Implemented company processes to effectively resolve customer service issues.
Assisted operators with handling calls and took over escalated concerns to deliver expert solutions.
Managed key account service, providing exceptional support to Claire loyalty and retention.
Consulted with customers regarding needs and addressed concerns.
Escalated issues to correct individuals when typical procedures did not achieve resolution.
Processed customer account changes with proprietary software.
Conducted regular performance reviews of associates and used results to identify knowledge or skill gaps.
Located products through extensive researching and arranged for drop shipments for items located at different facilities.
Forecasted representative requirements and expected demand levels.
09/2009 to 12/2012Customer Service CashierKrispy Kreme | City, STATE,
Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Greeted customers and responded to informational requests.
Processed credit card, and gift certificate payments in electronic computer systems.
Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
Exchanged and returned items, noting all details in company database and placed returned merchandise in bins for restocking.
Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
Refilled and rotated items on shelves to maintain well-stocked inventory.
Bagged, boxed or gift-wrapped sold merchandise per customer's request.
Maintained cleanliness and presentation of stock room and production floor.
Greeted customers promptly and responded to questions.
Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
Built and maintained productive relationships with employees.
Managed cashier shifts and breaks.
Education and Training
Expected in 06/2011High School Diploma | Southern High School, Louisville, KYGPA:
Expected in | Art of MusicThe Art Institute of Atlanta, Atlanta, GAGPA:
Expected in | Business Administration And ManagementBluegrass Community And Technical College, Lexington, KYGPA:
Accomplishments
Recognized as Employee of the month for outstanding performance and team contributions.
Promoted from temp to manager, in less than 12-months
Exceeded sales goals by an average of 90%.
Led team to earning recognition from upper management and financial reward.
Negotiated with vendors, saving the company annually.
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