Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Proactive Quality Coordinator with over 5 years of experience working in product management. Organized and communicative to perform accurate data entry and product analysis. Experience leading a team of 10 or more members with a firm understanding of regulations and standards. Enthusiastic employee eager to contribute to my team's success through hard work, attention to detail and excellent organizational skills. Clear understanding of time management and training in customer service. Motivated to learn, grow and excel in customer focused sales and retail. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Reliable employee seeking a leading role position. Offering excellent communication and good judgment.

  • Raw Materials Receiving
  • Audit Assistance
  • Testing Documentation
  • Adaptability and Flexibility
  • Attentive and Observant
  • Safety Compliance
  • Standardized Testing Methodology
  • Staff Training
  • Problem Solving
  • Verbal and Written Communication
  • Consistent Procedure and Protocol Use
  • Sound Judgment
  • Production Monitoring and Assessment
  • Time Management
  • Data Entry
  • Microsoft Office
  • Troubleshooting and Diagnostics
  • Word Processing
  • Independent Decision Making
  • Attention to Detail
  • Remote Video Conferencing
  • Critical Thinking
Work History
Quality Control Coordinator, 04/2020 to 10/2021
Cushman & Wakefield IncManchester, NH,
  • Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
  • Halted production line in case of major non-compliance of specifications, standards or quality discovered during inspection process.
  • Developed educational materials used to train staff on QA standards.
  • Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
  • Experimented with products to test and determine reliability.
  • Performed visual assessment of products to evaluate conformance with quality standards.
  • Reported problems and concerns to management.
  • Provided training to over 30 onboarding team members in 2020-2021.
  • Adhered to safety and clean area procedures to comply with agency and regulatory mandates.
  • Identified and resolved variances to bring products in line with requirements.
Customer Service Representative, 11/2018 to 05/2020
Bmo HarrisClintonville, WI,
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers.
Fundraiser, 05/2017 to 04/2018
Community Health Association Of SpokaneClarkston, WA,
  • Researched and identified potential donors.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Attended events to develop professional network of potential donors.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Increased customer satisfaction by resolving [Product or Service] issues.
  • Raised approximately $5000+ in funds during multiple campaigns.
Assistant Store Manager, 03/2009 to 03/2013
Francesca's Collections, Inc.Algonquin, IL,
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Analyzed and interpreted store trends to facilitate planning.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
Associate of Arts: A.A , Expected in
Palm Beach State College - Jupiter, FL,
High School Diploma: , Expected in 05/2007
Westside High School - Jacksonville, FL,

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    School Attended

    • Palm Beach State College
    • Westside High School

    Job Titles Held:

    • Quality Control Coordinator
    • Customer Service Representative
    • Fundraiser
    • Assistant Store Manager


    • Associate of Arts
    • High School Diploma

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