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quality control coordinator resume example with 8+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Administrative support professional with a unique combination of enthusiasm and life experience bringing to the table the ability to combine strong work ethic and exceptional customer service. I have always been a strong planner and problem solver who readily adapts to change, works independently and exceeds expectations. I am more than capable of juggling multiple priorities and meet tight deadlines without compromising quality.

My goal is to acquire a position within a profitable and stable company utilizing my enthusiasm and knowledge of office procedures to further my experience. I desire a position where I have the opportunity to grow within a company taking on added responsibilities as needed. I have held many different job positions which I believe will make me a well-rounded employee. I enjoy an office atmosphere and welcome the chance to be part of a team working closely together to achieve success.

Skills
  • Documentation Management
  • Audit Compliance
  • Regulatory Compliance
  • Raw Material Questionnaires
  • Customer/Client relations
  • Professional demeanor
  • Documentation and reporting
  • Multi-line telephone systems
  • Security awareness
  • Correspondence distribution
  • Time management
  • Sorting and labeling
  • Administrative support
  • Staff Management
  • Telephone skills
  • Goals and performance
  • History research
  • Account Reconciliation
  • Spreadsheet management
  • Multi-line phone proficiency
  • Customer and client relations
  • Employee timesheet processing
  • Filing and data archiving
  • Documentation and control
  • Credit and collections
  • Patient Scheduling
  • Mail distribution
  • Scheduling
  • File and records management
  • Pre-Employment Screening
  • First Aid/CPR
  • MS Office
  • Customer Service
  • Organization
Work History
09/2018 to 04/2020 Quality Control Coordinator Geodis | Romeoville, IL,
  • Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
  • Recorded and organized test data for report generation and analysis.
  • Completed supporting documentation for testing procedures, including data capture forms, equipment logbooks and inventory forms.
  • Liaised between quality control and other departments and contractors, providing project updates and consultation.
  • Monitored testing procedures and verified performance of tests according to established item specifications and protocol.
  • Conducted data review and followed standard practices to find solutions.
  • Performed visual assessment of products to evaluate conformance with quality standards.
  • Performed routine maintenance and calibration on testing equipment.
  • Developed and audited practices, programs and reporting system metrics for optimal efficiency.
08/2013 to 05/2018 Administrative Associate College Possible | Chicago, IL,
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
  • Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Maintained complex digital filing system for financial information.
  • Offered departmental administrative support.
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
  • Coordinated bookkeeping activities in QuickBooks including invoicing and accounts payable.
  • Processed invoices and expenses using Quickbooks.
  • Managed accounts payable and receivable for a medical office grossing $100,000 per year.
  • Coached new employees on administrative procedures, company policies and performance standards.
08/2011 to 07/2012 Receptionist Triton Marine Construction Corp | Honolulu, HI,
  • Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
  • Answered inquiries and resolved or escalated issues to management personnel for problem resolution.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Received and routed business correspondence to correct departments and staff members.
  • Balanced installers availability, customer schedules and maximum load levels when scheduling appointments.
  • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Operated multi-line telephone system
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Collected payments from clients and updated account balances.
  • Provided clerical support to 5 company employees by copying, faxing and filing documents.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Resolved customer problems and complaints.
  • Handled complaints and questions, and re-directed calls to other team members as appropriate.
  • Greeted arriving members professionally by first name.
  • Set sales appointments for salesmen.
08/2010 to 08/2011 Collections Specialist Celligent | Spartanburg, SC,
  • Processed payments and applied to customer balances.
  • Used probing techniques to determine debtors' reasons for delinquency.
  • Helped clients plan payoff plans for various types of loans, including commercial, home equity, mixed use and multi-family.
  • Achieved performance goals on consistent basis.
  • Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
  • Negotiated to collect balance in full.
  • Handled 50-100outbound and inbound calls daily with goal of collecting owed debt.
  • Maintained high volume of calls to meet demands of busy group.
  • Counseled debtors on payment options and arranged installment agreements.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Used scripted conversation prompts to convey current account information and obtain payments.
  • Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
  • Trained new team members on scripts, company services and performance strategies and provided mentoring.
  • Recorded all information regarding financial status of customers.
  • Processed payments and contracts on accounts.
  • Discussed options with delinquent clients in terms of proposed solutions.
Education
Expected in 05/1985 to to High School Diploma | Clinton High School, Clinton, IA GPA:

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Resume Overview

School Attended

  • Clinton High School

Job Titles Held:

  • Quality Control Coordinator
  • Administrative Associate
  • Receptionist
  • Collections Specialist

Degrees

  • High School Diploma

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