LiveCareer-Resume

quality control coordinator resume example with 20+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary
Bringing demonstrated knowledge and abilities in various mortgage and banking areas for over 18 years. Effective at organization and communication skills. I am detail oriented and able to resolve discrepancies while working with or without others to clear issues and tasks in a timely and accurate manner. Enthusiastic and self-starter eager to contribute to the team’s success through hard work and dedication. Overall, I am very motivated to learn, grow and excel in everything I do.
Skills
  • Quality Control Data Compilation and Procedures
  • Data Entry and Collection Processes
  • Administrative and Customer Support Management
  • Quality Assurance and Control
  • Claim Processing and Billing Data Verification
  • Itemized Statement and Audit Preparations
  • Medical Billing, Collections, and Resolutions
  • Account and Ledger Reconciliations
  • Invoice Preparation and Processing
  • Inbound and Outbound Calling
  • Billing Adjustments and Refunds
  • Medicare and Medicaid Processes
  • Government Lending
  • Customer Accounts Management
  • Loan File Maintenance and Information Recording
  • Lending Software Systems
  • Legal Documentation and Digital Applications
  • Closing Documentation and Loan Application Preparation
  • Regulatory Compliance Documentation
Work History
08/2022 to Current Quality Control Coordinator Geodis | , ,
  • Reviews non-closed and closed loan files monthly
  • Ensures the documents used in the loan were appropriate to use, signed and done correctly
  • Ensures each program has a set of guidelines and reviews file to verify that guidelines were followed
  • Makes notes on issues seen in the file
  • Logs findings and comments in the system and gives a rating on the documents
  • Sends exception memos to management/regional offices with a deadline to correct exceptions noted
  • Follows up to ensure exceptions are cleared
  • Logs findings from the audits and sent to management
  • Notifies management of action items that the field has to complete and return
  • Identifies potential cause for findings and may participate in solution development as well as process and system testing
  • May act as a resource for associates with less experience
10/2019 to 08/2022 Mortgage Disclosure Desk Specialist II | , ,
  • Review loans to ensure documentation of appropriate programs: FHA, VA, USDA, Bond loan, etc.
  • Research loan review errors from audits and compliance findings
  • Maintain a pipeline of loans, ensuring they are compliant and timely disclosed
  • Review loans for completeness and verify accuracy of all information provided
  • All regulations and timing requirements for TRID, RESPA have been followed correctly
  • All other tasks to endure a file is reviewed completed and accurately
  • Maintain excellent communication between Processors, Loan Officers, Underwriters, Funders, and all other parties involved
  • Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories
  • Reviewed and validated details of loan applications and closing documentation
  • Performed duties in accordance with all applicable standards, policies and regulatory guidelines
08/2016 to 10/2019 Mortgage Closing Asst Calista | , ,
  • Wired or deposited funds for closing correctly
  • Review loan documents to ensure funding figures for title and closing are prepared correctly
  • Ensured all funding conditions has been satisfied
  • Setup and made payments to FHA, RD, VA funding fee
  • Reviewed loan files prior to funding
  • Communicated with MLO, Closer and Underwriter to clear any conditions prior and after funding when needed
03/2014 to 08/2016 Mortgage Shipper II Centennial Bank | , ,
  • Prepared and delivered mortgage loan files to investors
  • Prepared and upload loan packages to investors in a timely and accurate guideline
  • Review loan closing documents accurately, detailed, and in within time frame
  • Worked with all personnel in clearing exceptions
  • Reviewed loan documentation for accuracy and proper completion required by investors, agencies, and company policy
  • Uploaded reviewed packages and follow up on any outstanding documentation with title companies and investors
  • Monitor investor purchases of loans
  • Obtained and submitted conditions to investors upon request with investor instructions
07/2007 to 03/2014 Mortgage Insurance Specialist and Shipper Centennial Bank | , ,
  • Liaison between third party service provider and lending staff to assist in the resolution of hazard/wind insurance exceptions and notice of requirement cycles
  • Process force place insurance premiums/refunds to loan accounts
  • Coordinated & assist lending staff for all insurance claims between bank and third party service providers
  • Process premium billing cycles and remit payment to third party service providers in a timely and accurate process
  • Submit insurance tapes to third party service providers
  • Monitor and maintain internally tracked insurance coverages
  • Process insurance mail and ready for submission to third party servicer or imaging
  • Prepared and upload loan packages for storage
05/2004 to 07/2007 Mortgage Shipper/Funder Centennial Bank | , ,
  • Reviewed loan documentation for accuracy and proper completion required by investors, agencies, and company policy
  • Handled customer crisis for accounts (theft, fraud,etc)
  • Uploaded reviewed packages and follow up on any outstanding documentation with title companies and investors
  • Wired or deposited funds for closing correctly
  • Audit loan documents to ensure funding figures for title and closing are prepared correctly
  • Ensured all funding conditions has been satisfied
  • Setup and made payments to FHA, RD, VA funding fee, etc
  • Communicated with MLO, Closer and Underwriter to clear any conditions prior and after funding if needed
  • Prepared and upload copies of loan packages for storage
04/2002 to 05/2004 Billing Specialist First Security Bank | , ,
  • Contacted insurance companies by phone, fax, or email
  • Handled payroll distribution to employees when needed
  • Investigate and resolve claims and accounts
  • Posted payments and account resolutions for patients
  • Communicated with patients and insurance companies in a professional manner
  • Managed heavy data entry and call volume
  • Experience with AS400 software
05/2000 to 05/2002 Cash Office Auditor and Customer Service Supervisor Monty Clark Family Dentistry | , ,
  • Handled daily bank deposits and reconciliations
  • Prepare balance sheets and audit statements
  • Prepare all documents related to finance
  • Handled payroll with confidential information and distribution
  • Conduct and attend regular meetings with management to share financial findings
  • Kept check on processes and regulations, ensuring compliance with financial policies and regulations
  • Handled training and customer service issues
Education
Expected in 03/1999 to to Real Estate License | Real Estate Development Faucett School of Real Estate , Fayetteville, AR, GPA:
Expected in 06/1995 to to | University of Arkansas, Fayetteville, Fayetteville, AR GPA:
Expected in 05/1995 to to | Riverview High School, Searcy, AR GPA:
Skills
  • Quality Control Data Compilation and Procedures
  • Data Entry and Collection Processes
  • Administrative and Customer Support Management
  • Quality Assurance and Control
  • Claim Processing and Billing Data Verification
  • Itemized Statement and Audit Preparations
  • Medical Billing, Collections, and Resolutions
  • Account and Ledger Reconciliations
  • Invoice Preparation and Processing
  • Inbound and Outbound Calling
  • Billing Adjustments and Refunds
  • Medicare and Medicaid Processes
  • Government Lending
  • Customer Accounts Management
  • Loan File Maintenance and Information Recording
  • Lending Software Systems
  • Legal Documentation and Digital Applications
  • Closing Documentation and Loan Application Preparation
  • Regulatory Compliance Documentation
Work History
08/2022 to Current Quality Control Coordinator Centennial Bank | ,
  • Reviews non-closed and closed loan files monthly
  • Ensures the documents used in the loan were appropriate to use, signed and done correctly
  • Ensures each program has a set of guidelines and reviews file to verify that guidelines were followed
  • Makes notes on issues seen in the file
  • Logs findings and comments in the system and gives a rating on the documents
  • Sends exception memos to management/regional offices with a deadline to correct exceptions noted
  • Follows up to ensure exceptions are cleared
  • Logs findings from the audits and sent to management
  • Notifies management of action items that the field has to complete and return
  • Identifies potential cause for findings and may participate in solution development as well as process and system testing
  • May act as a resource for associates with less experience
10/2019 to 08/2022 Mortgage Disclosure Desk Specialist II | ,
  • Review loans to ensure documentation of appropriate programs: FHA, VA, USDA, Bond loan, etc.
  • Research loan review errors from audits and compliance findings
  • Maintain a pipeline of loans, ensuring they are compliant and timely disclosed
  • Review loans for completeness and verify accuracy of all information provided
  • All regulations and timing requirements for TRID, RESPA have been followed correctly
  • All other tasks to endure a file is reviewed completed and accurately
  • Maintain excellent communication between Processors, Loan Officers, Underwriters, Funders, and all other parties involved
  • Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories
  • Reviewed and validated details of loan applications and closing documentation
  • Performed duties in accordance with all applicable standards, policies and regulatory guidelines
08/2016 to 10/2019 Mortgage Closing Asst Centennial Bank | ,
  • Wired or deposited funds for closing correctly
  • Review loan documents to ensure funding figures for title and closing are prepared correctly
  • Ensured all funding conditions has been satisfied
  • Setup and made payments to FHA, RD, VA funding fee
  • Reviewed loan files prior to funding
  • Communicated with MLO, Closer and Underwriter to clear any conditions prior and after funding when needed
03/2014 to 08/2016 Mortgage Shipper II Centennial Bank | ,
  • Prepared and delivered mortgage loan files to investors
  • Prepared and upload loan packages to investors in a timely and accurate guideline
  • Review loan closing documents accurately, detailed, and in within time frame
  • Worked with all personnel in clearing exceptions
  • Reviewed loan documentation for accuracy and proper completion required by investors, agencies, and company policy
  • Uploaded reviewed packages and follow up on any outstanding documentation with title companies and investors
  • Monitor investor purchases of loans
  • Obtained and submitted conditions to investors upon request with investor instructions
07/2007 to 03/2014 Mortgage Insurance Specialist and Shipper Centennial Bank | ,
  • Liaison between third party service provider and lending staff to assist in the resolution of hazard/wind insurance exceptions and notice of requirement cycles
  • Process force place insurance premiums/refunds to loan accounts
  • Coordinated & assist lending staff for all insurance claims between bank and third party service providers
  • Process premium billing cycles and remit payment to third party service providers in a timely and accurate process
  • Submit insurance tapes to third party service providers
  • Monitor and maintain internally tracked insurance coverages
  • Process insurance mail and ready for submission to third party servicer or imaging
  • Prepared and upload loan packages for storage
05/2004 to 07/2007 Mortgage Shipper/Funder First Security Bank | ,
  • Reviewed loan documentation for accuracy and proper completion required by investors, agencies, and company policy
  • Handled customer crisis for accounts (theft, fraud,etc)
  • Uploaded reviewed packages and follow up on any outstanding documentation with title companies and investors
  • Wired or deposited funds for closing correctly
  • Audit loan documents to ensure funding figures for title and closing are prepared correctly
  • Ensured all funding conditions has been satisfied
  • Setup and made payments to FHA, RD, VA funding fee, etc
  • Communicated with MLO, Closer and Underwriter to clear any conditions prior and after funding if needed
  • Prepared and upload copies of loan packages for storage
04/2002 to 05/2004 Billing Specialist Monty Clark Family Dentistry | ,
  • Contacted insurance companies by phone, fax, or email
  • Handled payroll distribution to employees when needed
  • Investigate and resolve claims and accounts
  • Posted payments and account resolutions for patients
  • Communicated with patients and insurance companies in a professional manner
  • Managed heavy data entry and call volume
  • Experience with AS400 software
05/2000 to 05/2002 Cash Office Auditor and Customer Service Supervisor Stein Mart | ,
  • Handled daily bank deposits and reconciliations
  • Prepare balance sheets and audit statements
  • Prepare all documents related to finance
  • Handled payroll with confidential information and distribution
  • Conduct and attend regular meetings with management to share financial findings
  • Kept check on processes and regulations, ensuring compliance with financial policies and regulations
  • Handled training and customer service issues

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Resume Overview

School Attended

  • Faucett School of Real Estate
  • University of Arkansas, Fayetteville
  • Riverview High School

Job Titles Held:

  • Quality Control Coordinator
  • Mortgage Disclosure Desk Specialist II
  • Mortgage Closing Asst
  • Mortgage Shipper II
  • Mortgage Insurance Specialist and Shipper
  • Mortgage Shipper/Funder
  • Billing Specialist
  • Cash Office Auditor and Customer Service Supervisor

Degrees

  • Real Estate License

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