Quality Control/Associate Resume Example Panera Bread LLC

QUALITY CONTROL/ASSOCIATE

Skills

Work History

08/2014 to 10/2016

Quality Control/AssociatePanera Bread LLC – Killeen, TX

Pleasantly and courteously interacted with customers.
Maintained high standards of customer service during high-volume, fast-paced operations.
Cross-trained and coordinated scheduling with team members to ensure seamless service.
Prepared all food orders within a 2-3 minute time frame.
Assembled food orders while maintaining appropriate portion control.
Verified that prepared food met all standards for quality and quantity.
Handled currency and credit transactions quickly and accurately.
Strictly followed all cash, security, inventory and labor policies and procedures.
Reported to all shifts wearing a neat, clean and unwrinkled uniform.
Reported to each shift on time and ready to work.
Performed all position responsibilities accurately and in a timely manner.
Diligently restocked work stations and display cases.
Immediately informed supervisors when supplies were low or if equipment was not functioning properly.
Prepped items for later use to save staff time during busy hours.
Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock

11/2013 to 08/2014

Retail AssociateRoss Discount Stores – Killeen, TX

Greeted customers in a friendly and welcoming manner
Handled all customer relations issues in a gracious manner and in accordance with company policies.
Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Answered customer telephone calls promptly and in an appropriate manner.
Processed customer returns.
Completed purchases using Point of Sale systems.
Assisted on sales floor as needed to maintain service standards.
Replenished supplies, bags and other materials at each cash wrap.

07/2011 to 06/2012

ServerTexas Roadhouse – Killeen, TX

Consistently provided professional, friendly and engaging service.
Promoted restaurant specials
Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
Developed and maintained positive working relationships with others.
Provided friendly and attentive service.
Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into the register.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Verified cash drawer against the day's receipts.
Bussed, cleared, cleaned and set tables in a quiet and efficient manner.
Resolved guest complaints quickly and efficiently.
Assertively upsold alcoholic beverages, appetizers and desserts.
Assisted co-workers whenever possible.
Moved and arranged tables, chairs and place settings and organized seating for groups with special needs.
Monitored guest for intoxication and immediately reported concerns to management.
Maintained complete knowledge of restaurant menu, including daily specials.
Served beverages, breads and butter and replenished items as necessary.

05/2010 to 07/2011

ServerTexas Land and Cattle Steakhouse – Killeen, Texas

Consistently provided professional, friendly and engaging service.
Skillfully promoted items on beverage lists and restaurant specials.
Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
Displayed enthusiasm and knowledge about the restaurant's menu and products.
Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
Set dining tables according to type of event and service standards.
Addressed diner complaints with kitchen staff and served replacement menu items promptly.
Provided friendly and attentive service.
Continually monitored dining rooms for seating availability, service, safety and well-being of guests.

09/2007 to 05/2010

Customer Service RepresentativeGC Services – Copperas Cove, TX

Operated the drive-through window and sales register quickly and efficiently.
Greeted customers and provided excellent customer service.
Pleasantly and courteously interacted with customers.
Maintained high standards of customer service during high-volume, fast-paced operations.
Cross-trained and coordinated scheduling with team members to ensure seamless service.
Prepared all food orders within a 2-3 minute time frame.
Assembled food orders while maintaining appropriate portion control.
Verified that prepared food met all standards for quality and quantity.
Handled currency and credit transactions quickly and accurately.
Strictly followed all cash, security, inventory and labor policies and procedures.
Reported to all shifts wearing a neat, clean and unwrinkled uniform.
Reported to each shift on time and ready to work.
Performed all position responsibilities accurately and in a timely manner.
Diligently restocked work stations and display cases.
Immediately informed supervisors when supplies were low or if equipment was not functioning properly.
Prepped items for later use to save staff time during busy hours.
Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock

Education

2008

High School Diploma:
Robert M. Shoemaker High School -

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