Quality Auditor Resume Example The Shyft Group, Inc.

QUALITY AUDITOR

Summary

Polished Quality Analyst with over 5 years' experience providing knowledge and expertise in the quality assurance field. Able to work independently and prioritize multiple tasks concurrently. Competent in SQL, SSIS and QA methodologies.

Proficient Quality Analyst with experience handling and resolving critical quality problems using research abilities. Strong analytical, organizational and planning abilities. Consistently able to work with minimum supervision. Independent and self-directed.

Knowledgeable professional offering 5 years of experience in Quality Control Analyst position. Goal-oriented and skilled in using SAP and Computer.

Professional Auditor with strong accounting control background . Directed risk management and mitigation operations for large corporate entity. Superior accounting knowledge and communications skills enabled optimum outcomes.

Skills

Materials inspection
Structured Query Language mastery
Six Sigma methodology
Correction action planning
Continuous Improvement
Audit processes
Performance assessment
Product inspections
Sampling procedures

Safety procedures
Inspections and audits
Testing protocols
Laboratory computer systems
Technical writing
Staff mentoring
Correction plans
Materials testing
Bilingual

Experience

The Shyft Group, Inc. | Carson , CAQuality Auditor06/2016 - Current

Detected department-level problems by monitoring activities and reporting on findings.
Highlighted compliance issues for management team.
Inspected production areas regularly to identify and process violations impacting final quality results.
Designed quality guidelines and procedural manuals to communicate important information with end users.
Checked products with inspections and tests to ferret out non-conformity and flaws.
Investigated and identified quality issues to uncover root causes and explore potential corrective actions.
Designed different test scripts using business requirements and functional processes.
Monitored completed work and provided feedback to improve team member performance.
Developed standard process measurement reporting using SAP.
Flagged unlikely test results for review where data indicate possibility of errors in measurement, investigating to verify causes and implement corrective measures.
Streamlined processes, increasing efficiency and consistency to support quality initiatives.
Developed new methods of testing products to gather more detailed or reliable information to verify products meet quality standards.
Observed company standards for workplace conditions and procedures, maintaining production lines and following OSHA requirements on floor.
Crafted quality control tests to analyze data for process improvement initiatives.
Informed internal and external outcomes of quality activities to management personnel.
Designed forms for documentation of testing procedures and results, identifying fields of measurement relevant to increasing production consistency.

Kroger | Stockbridge , GACustmer Service01/2011 - 12/2014

Assessed customer needs and upsold products and services to maximize casino sales.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Documented conversations with customers to track requests, problems and solutions.
Evaluated customer account information to assess current issues and determine potential solutions.
Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
Reviewed account and service histories to identify trends and issues.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Educated customers on special pricing opportunities and company offerings.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
As a casino employee , I had to create activities for the customer.

Supermercados Econo | City , STATECustomer Service Cashier09/2003 - 02/2010

Exchanged and returned items, noting all details in company database and placed returned merchandise in bins for restocking.
Processed credit card, EBT and gift certificate payments in electronic computer systems.
Greeted customers and responded to informational requests.
Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
Answered questions about and demonstrated features of diverse merchandise to facilitate customer sales.
Received product orders, unloaded merchandise and arranged store stock into appealing displays.
Stayed up to date on current item discounts to support promotions.
Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
Assisted customers to find appropriate products, answered product questions and provided product solutions.
Processed returned items in accordance with store policy.
Assisted with purchases, locating items and signing up for rewards programs.
Helped customers find specific products, answered questions and offered product advice.
Monitored sales events, added new merchandise and rang up purchases.
Scanned items quickly to keep lines moving and reduce overall wait time.
Operated cash register, collected payments and provided accurate change.
Properly verified customer identification for alcohol or tobacco purchases.
Counted product stock to maintain inventory records.
Processed customer payments quickly and returned exact change and receipts.
Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
Learned roles of other departments to provide coverage and keep store operational.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Resolved issues with cash registers, card scanners and printers.
Promoted specific item options to drive sales and achieve add-on purchases.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Trained new team members in cash register operation, stock procedures and customer service.
Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Helped customer locate and select appropriate merchandise throughout store.
Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
Welcomed customers, offering assistance to help find necessary store items.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.

Education and Training

Ana J. Candelas | City, StateHigh School Diploma05/2003

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Quality Auditor Resume Example

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